Professional Summary

I am a Senior Software engineer with broad based experience in Application Development, System Development Lifecycle, implementation, maintenance and support of custom and third party applications. Expertly implemented, maintained and supported applications such as BPM products, Asset Management application, help desk systems in diverse architecture. Particular strengths include but are not limited to excellent work ethic, customer service, team centric detail oriented self motivated and a quick learner. My significant accomplishments include improving efficiency in inventory tracking and IT asset lifecycle, integration with source data systems, streamlining import of vendor reports, facilitating database conversion.

• Introduced the BPM concept, replaced legacy application with web based solution, thereby enhancing end user experience along with improved productivity and efficiency in request submission and service fulfillment.
• Recognized and rewarded with customer service awards, team skills awards,Above and Beyond awards. Exploring opportunities where my experiences and skills will add value to an organization’s continued success while helping to meet my career goals.

Technical Skills

OPERATING SYSTEMS: MS Windows Vista/XP, Linux,Unix

SOFTWARE & TOOLS: Appian Enterprise(Business Process Management Suite)

Asset Center by HP Peregrine Systems - Asset Management Application

Service Center by HP Peregrine Systems - Help Desk application,Sharepoint

Rational Clear Quest, Clear case. EAI applications - Connect.It MS Office Tools, Frontpage, Dreamweaver,Eclipse,Textpad, PuTTy

Upper Case data and process modeling tools JBOSS application server, apache web server, Crystal Reports, XML

HTML, CSS, Javascript, SQL, JAVA

DATABASES: Oracle, Informix, Sql server

NETWORKS & PROTOCOLS: LAN,TCP/IP

TROUBLE TICKETING: HP ServiceCenter

METHODOLOGIES: SDLC, Business Process Management, Asset Management, Help desk systems

Experience

Confidential to Present

Senior Programmer Analyst - Outsourced to CSC client

• Expertly administer and maintain the system in multiple environments.
• Upgraded Appian version to 5.7.0.1
• Automated a web based Network and System Account Access Request workflow on Appian (BPMS) platform. Integrated with Sql server databases and coldfusion site
• Optimize performance and system resource utilization.
• Document support processes, support plans, architectural diagrams.
• Provide production support for end users.

Confidential to

BPM Architect

• Installed and configured Appian 57 a BPM product on Linux
• Developed Process Models based on requirements and functional specs.

Confidential, St. Louis, MO

Senior Software Engineer

• Implemented web based and browser based BPMS suite Appian Enterprise. Integrated systems for source data.
• Designed and developed process models and forms to automate workflow and service delivery.
• Developed user interface forms using forms designer and javascripting
• Integrated the BPMS application with Oracle database to insert and updated ticket data and export the data to ServiceCenter
• File browsing editing scripting and process monitoring in Linux
• Expertly administer and maintain the system in multiple environments.
• Documented support processes, support plans, architectural diagrams.
• Performed system upgrades.
• Created job schedules for maintenance.
• Developed and documented installation procedures.
• Managed issues and changes.
• Created the department intranet site.

Senior Software Engineer

• Implemented Asset Management System. Analyzed, designed, architected, tested and installed the package.
• Used ConnectIt to integrate HP ServiceCenter with AssetCenter and populated with data.
• Integrated Inventory Configuration Module.
• Configuration Management - Developed ConnectIt interfaces to provide IT hardware data to ServiceCenter.
• Developed data interfaces for Oracle db in NT/UNIX environment using EAI tools
• Gathered Business Requirements.
• Developed test scripts and test procedures
• Gathered and documented data requirements.
• Developed and documented functional specifications.
• Developed Usage Standards
• Performed system upgrades
• Coordinated the development of client loads for SMS.
• Developed and documented installation procedures.
• Contributed to developing the project plan and charter
• Managed issues and changes.
• Performed Use case analysis for Service Center Change Module
• Used format control utility to design forms.

Software Analyst /Engineer

• Maintained and Supported Help Desk System
• Performed upgrades
• Implemented repeatable change processes
• Managed user accounts and profiles.

Data Administrator

• Designed, developed, and implemented data models for major system redesign.
• Participated in extensive analysis with the business users.
• Performed Upper CASE Tool testing and evaluation.
• Advocate of data modeling methodologies and data processing best practices
• Standardized the usage of business terms and definitions.
• Performed screen prototype reconciliation to the logical model.
• Implement Model Management Strategy.
• Worked in structured environment using Navigator Methodology.
• Developed Process Models.
• Refined Data Process Interactions.
• Development of Logical Modeling Standards and Guidelines.