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Damage Prevention Specialist Resume

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Wilmington, NC

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Objective

Obtain a position with a forward thinking organization where I can utilize an analytical mindset, general technical knowledge, customer focused mindset, and team player attitude to help drive organizational success while further developing personal skill sets.

Education

Mount Olive, NC
Bachelor of Science, Management of Information Systems
Post Bachelor Certificate in Computer Programming
Expected Completion Date: 2013

Technical Knowledge:

  • Object Oriented Programming Languages: Java & C++
  • Relational Database Design Methods and Principles using SQL in MS Access and MySQL
  • Proficient in HTML and CSS
  • Knowledgeable developing in a WAMP environment
  • Experienced using JCreator Pro, Eclipse, Visual Studio 2010, MS Office Suite
  • Familiarity with PHP, JavaScript, and MySQL
  • Knowledgeable at troubleshooting and fixing computer hardware/software issues.

Work Experience

December 2005 – Confidential, Wilmington, NC
Field Supervisor

  • Managed day to day operations of a more than $1 million annual revenue operation.
  • Responsible for maintaining laptop images, software, and data updates within District.
  • Served as lead for all District IT projects which includes working with Corporate IT department to meet deliverables in GIS project and PUMP project.
  • Investigate utility damages and performed root cause analysis to determine liability and causal factors.
  • Analyze profit and loss statement to identify underachieving technicians in order to implement improvement strategies to achieve budgeted goals.
  • Maintained relationships with all internal and external customers to ensure customer satisfaction.
  • Member of North Carolina Utilities Coordinating Committee.

2003 – December 2005 Confidential
Lead Technician

  • Served as first level of tech support for Wilmington Team
  • Assisted supervisor with any local operational issues
  • Performed damage investigations and reported results to supervisor

August 2000 – 2003 Confidential
Damage Prevention Specialist

  • Located buried utilities for Progress Energy, Time Warner Cable, and Bell South according to state laws and company standards.
  • Keep detailed records of work performed and submitted billing sheets to office assistance daily.

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