Java Developer Resume

Technical Expertise

Operating Systems: Windows 98, Windows 2000, Windows XP, Windows NT, Vista, Windows 7, Windows ME, Mac,, Linux, DOS.

Languages and Scripts: C, C++, Visual Basic, PL/SQL, JavaScript, HTML, DHTML, HTTP/1, HTTP/1.1, SQL, Oracle PL/SQL, ODBC/JDBC, PHP, mySQL, XML, Cascading Style Sheets (CSS)

Experience

Confidential ( February 2012-March 2012)

Responsibilities: Provide exceptional Level 1 support for client’s non-proprietary and proprietary information and applications, Enter all incidents into Ticketing /Case Management System, Provide detailed documentation of user problems and call resolutions in the ticketing/case management System, Provide timely updates to Trouble Tickets according to Support Center guidelines, Interact with inter and intra-departmental support groups to ensure quality service and support, Escalate to client level support or other support groups all complex problems or issues according to procedures established, Provide outstanding customer service support in a professional, patient and understanding manner, Communicate effectively and regularly with internal and external groups, as well as with Client, Answer customer calls in a timely manner and in line with Service Center guidelines, Strictly adhere to all documented procedures to ensure a timely resolution and the highest level of customer service, Maintain extensive knowledge of Service Center Policies and Procedures, Organize work and take direction, Prioritize issues and escalate accordingly, Work in teams as required, Support clients over phone.

Providing support on Microsoft Office applications Windows XP, Vista & 7 Email systems Internet Explorer/Firefox Basic hardware / software / networking questions Printers Citrix Operating Environment BlackBerry Java Active Directory Anti-virus: Trend, Malwarebytes, Superantispyware Experience with Ethernet and TCP/ IP, Problem solving of management /call logging Systems UNIX / HTML experience ability to set permissions, setup webpage, email, etc. in Unix environment
Microsoft Office products standard suite (word, excel, PowerPoint, and access), Visio and potentially some project
Browser configurations (core flavors of browser Chrome, Safari, IE, Firefox) understanding of settings/configurations, java debugging/error consoles, etc.
Other software: Adobe professional / reader, JAWS (and other screen readers), etc. (full list can be provided) Other systems in our environment SharePoint, Wimba (Blackboard Collaborate), Active Directory, Goldmine, etc mail clients like Outlook, Entourage, Thunderbird,

Confidential (September 2009-September 2010)

Responsibilities: Configure and install Trade Server for trading purpose. Design and implement expansion of LAN. Configure, trouble shoot windows 2000 and windows 2008 server. Configure SQL server. Support traders over phone call. Organize and documentation of New ID creation, branch and main office setup. Prepare report for the management. File documentation. Provide support for Authorized Training & Contingency Support. Provide reports on trading activities to member houses on request application.

Confidential (November 2007-July 2009)

Responsibilities: Working as Video Editor and web page developer

Education

Exam: Master of Science (M. Sc.)
Subject/Major: Information Science and Intelligent Systems

Exam: Bachelor of Science (B. Sc.)
Subject/Major: Computer Science and Engineering

Exam: Higher Seondary Certificate (H. S. C.)
Subject/Major: Science

Exam: Secondary School Certificate (S. S. C.)
Subject/Major: Science

Award

Received IEEE conference Award.

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