Objective:
Secure a position that allows me to leverage my technical knowledge and hands-on experience to produce positive results within an organization.

Technical Summary:

Software: Windows 2000 (Server & professional), NT (Server & Workstation),Windows7, XP, 9X, DOS, IIS 4/5,TCP/IP, DNS, DHCP, WINS, RAS, Office, SQL Server, Web Trends, Web Methods ,Web Reporting, Front Page, .Net, Lotus Notes R5, Crystal Reports, Hyena, Tripwire.

Hardware: HP Servers and Drive Arrays, Compaq PCs, Dell PCs, HP PCs, x86 Clones, Laptops, Tape drives, CDRWs, Printers, Scanners, Dial Up, DSL and Cable Modems, Network Cabling, Hubs, Routers, Cisco IP Phone System setup and support, all PDAs’ including Blackberry wireless devices .

Experience:
Confidential,May 2010-July 2010

• Responsible for all Software Deployments
• Responsible for making detailed maps of the networking infrastructure.
• Tasked with finding newer and better Software to make software deployments.
• Oversaw Server and maintained server that made software deployments.

Confidential,Feb 2009- Dec 2009

• Team Lead
• Responsible for large scale refresh project
• Traveled to most major cities in U.S.
• Oversaw and trained local techs at each site.
• Handled inventory and return of old systems
• Oversaw data transfer to new systmes

Confidential,May 2008- Oct.2008

• Refresh project and Break-Fix
• Setup and configuration of new laptops
• Repair of desktop and laptops
• Software and hardware trouble shooting
• Used HP Openview for tickets

Confidential,April-2008

• Router and switch configuration for Lab

Cisco, Alcatel, Nortel ,and other routers and switchs

Confidential, Aug. 2007- March-2008

Citrix Support \\Desktop Engineer\\ Deployment Analyst

• Knowledge of Citrix, SMS, Windows XP, Active Directory.
• Experienced with Terminal Services and other remote services tools.
• Troubleshooting experience on hard drives, NIC, cabling, printers, scanners, monitors, desktops and laptops.
• Also was responsible for documenting and reporting application conflicts in the Citrix Migration and making recommendation for better performance to the Senior Project Manager on a daily basis.
• Provided second tier support to the technician’s onsite in the field.

Confidential,Oct. 2006- June 2007 Desktop Support

• Provided technical support for Dell workstations, desktops, laptops, and HP desktops.
• PC and software support including troubleshooting, installation and configuration
• Deployed pc’s and migrated user’s data.
• PC and printer setup, relocation, and h/w troubleshooting and break / fix.
• Re-imaged desktops and laptops with Windows XP using Ghost software.
• Added computers to the domain.
• Setup projectors and computers for training classes and presentations.
• Inventoried all computer equipment and tagged with asset tag.

Confidential,Aug. 2005- Aug.-2006

Desktop and Field Support
Contract position

• Handled tickets using Magic/ Remedy Ticket System for both hardware and software issues.
• Built desktop and laptop to company standard using ghost imaging software.
• Solved all problems and maintenance on newer HP multifunction printing devices such as HP9500 color, HP9050 black and white as well as standard HP networked printing devices.
• Responsible for making sure users got security and system patch upgrades.
• Set up all new users with HP Desktops, HP/Compaq laptops, Blackberry wireless devices, and CISCO IP phone systems.
• Phone support for in office and field users.
• Supported oil applications and standard office applications such as MS Office.
• Made trips to field to support computers at oil drilling rigs throughout Texas.
• Supported remote users with VPN software.

Confidential,May- July 2005 Laptop and Desktop Support and Deployment

Contract position

• Handled tickets for all desktop/ laptop issues as well as software and printer issues.
• Involved in project of replacement of 400 older computers to newer computers upgrades. Build machines using company image.
• Responsible for making sure users got security and system patch upgrades.
• Problem solving of MS Office applications and aerospace software.
• PDA support such as Palm Pilot and HP/ Compaq iPAQ.
• Supported remote users with VPN software.

Confidential,March- May 2005 Field Technician

Contract position

Worked as a Field Service Technician supporting and doing repairs on Dell laptops, desktops and printers. Service and installation of Dell wireless access points. Certified in over 40 Dell Products such as desktops, laptops, servers, and San devices. Confidential,2004- March 2005

Desktop Support
Contract position

• Supported an all Dell PC/ Laptop environment including laptops with remote access.
• Assisted in the installation servers.
• Blackberry wireless support.
• Responsible for making sure users got security and system patch upgrades.
• Loaded machines using Symantec Ghost of company core load
• Supported company core load O.S. and software.
• Handled back ups of servers and tape back up units.
• Built servers using MS 2003 server to company standards.
• Responsible for patching serves with upgrades.
• Supported remote users with VPN software.

Confidential,Garland, TX 1997-2003

Associate Systems Engineer (2001-2003)
Responsibilities:

• System Administrator/Webmaster supporting a client base of
  approximately 100 dedicated NT4.0/Windows 2000 Compaq Web, database and application servers.
• Installation/configuration of security servers for web (Tripwire software)
• Installation/configuration of Operating System, Web Server software and customer applications.
• Testing/troubleshooting of hosting environment, including network/Internet connectivity, firewalls, load balancing, security, website reporting and backup.
• System maintenance and support through life cycle of project.
• Third tier customer support.

Help Desk (1997-1999) Responsibilities:

• Administered full phone support on a variety of applications with over 1500 customers.
• Resolved desktop problems on site for issues not fixable by phone.
• Built and maintained desktops onsite for all users.
• Utilized Windows 3.1, Windows 9x, Windows NT 4.0, Windows 2000, Lotus Notes, Sybase, and Novell.

Confidential,Garland, TX 1995-1997

Computer Lan Technician
Responsibilities:

• Handled all hardware and software support relating to computers, servers, and Cisco Routers.
• Supported LAN/WAN running SCO Unix, NT server 4.0, Notes Ver. 4.5.
• Maintained all hardware and software inventory and maintenance agreements.

Tritech: The First Choice 1993-1995

Computer Technician/ Warehouse
Responsibilities:

• Built computers per customer specifications.
• Installed software.
• Diagnosed computers
• Answered technical support calls.
• Handled all returns and shipping.

Certifications: CompTIA A+ Certification
39 Dell Certifications