Application support engineer Resume

SUMMARY:

Experienced IT Professional with a well - rounded background in application support, software engineering and business analysis.
Committed to ensuring server and system health by providing on-call monitoring, support and in-depth analytical investigation.
Implements Six Sigma and ITIL practices to improve application efficiency and process flow.
Creates and maintains accurate documentation of network dependencies across multiple applications and systems to ensure stability.

TECHNICAL SKILLS:

24/7 Application Support
Documentation
Java/J2EE
SQL
JIRA
Unix/Linux
Active Directory
Change Management
Office 365
Unit Testing
Eclipse
BEA WebLogic
Service Desk
Metrics & Reporting
Versioning
Business Analysis
Regression Testing
Requirements Gathering
ITIL & Six Sigma
Public Speaking
Leadership

PROFESSIONAL EXPERIENCE:

Application support engineer

Confidential

Monitored server heath using AppDynamics and Monitis to ensure 99.999% server and application uptime
Provided 24x7 on-call support and resolved escalated incidents while providing documentation of root cause analysis
Led weekly meetings to review escalated incidents, document root cause analysis and identify ongoing issues
Led conference calls during scheduled releases while providing status updates as well as performing post--deployment validation
Designed JIRA workflow for SaaS application and created user roles with required permissions
Streamlined and maintained existing documentation while creating architecture diagrams, and troubleshooting guides in team SharePoint repository
Hosted weekly change management meetings and provided meeting notes to senior management
Managed code versioning using BitBucket and GIT
Performed routine maintenance for WebLogic servers
Wrote and maintained server scripts in Linux environment as well as using CRON to purge unneeded log data
Quickly resolved tickets in HP Service Desk for required maintenance and enhancement requests
Managed Docker containers to provide stability for Java servlet components

Business analyst 1 / software engineer 1

Confidential

Documented over fifty critical applications in Excel, Word and Visio in archive library while implementing ITIL methodologies to gather system and application dependencies
Directed multiple resources in a Team Lead role for various software and hardware upgrades by coordinating deadlines, creating upgrade checklists and gaining budgeting approval
Updated J2EE code to become SOX compliant and performed annual end of year research to ensure license compliancy across multiple applications and third party tools
Gathered business requirements from internal users to determine deadlines and budgeting for application updates
Created deployment checklists, rollback plans, release notes and test plans for regression testing and UAT testing
Provided 24x7 support and worked with Command Center team to identify root cause analysis for escalated issues
Wrote test scripts and performed load testing with LoadRunner in Pre-Production and Production environment
Provided documentation to Command Center team’s Help Desk archive to more quickly identify and resolve Level 1 and Level 2 incident tickets
Worked closely with internal customers to q uickly resolve incident and request tickets within SLA deadlines
Presented release requests to Change Management Team and provided necessary documentation throughout the approval process
Served as a Team Lead by r eliably aiding supervisor in completing unexpected, urgent tasks
Developed code, unit tests and application files for web-based applications in J2EE environment and m erged in Borland StarTeam
Monitored WebLogic admin console by stopping and restarting servers, managing load-balancing and server clusters, deploying applications, managing data sources, connection pools and application settings and reviewing log output
Created scripts and report queries in Oracle and SQL Server databases for data maintenance and metrics
Supervised Software Engineering Community meetings to encourage use of best practices and industry standards
Granted necessary permissions to users in Active Directory

Jr. Java Architect / Level 2 Web administrator

Confidential

Provided 24/7 support for WebLogic servers by monitoring server health, stopping and restarting servers, managing load-balancing server clusters, deploying applications, managing data sources, connection pools and application settings, reviewing log output and performing other required troubleshooting
Quickly resolved incident tickets and requests within SLA times in Level 2 Web Administration queue
Forecast costs of labor and hardware for upcoming projects and provided reports to Project Management Team
Transformed legacy code into Java Web Services in J2EE environment
Automated tasks by implementing Ant scripts and properties files
Passed required background check for security clearance

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship