SUMMARY

• Around 7 years of experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in both SalesForce.com and Java/J2EE technologies.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Business System Design Documents (BSD).
• Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• SFDC Configurations/Customizations – User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in SFDC related technologies such as Apex, Visual Force.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Sales Force.
• Experienced in developing and administrating projects on Salesforce platform.
• Data Load for SFDC Standard objects and Custom objects.
• Used different data tools – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient inData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformatica on Demand.
• Experience in integration of salesforce with ETL.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in working with Databases like Oracle 9i and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.

TECHNICAL SKILLS

Web Technologies:

JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Databases :

Oracle 9i, 10g, MySQL, SQL Server 2000/2005.

Operating Systems:

UNIX, Windows 95/98/2000/XP/2003.

Languages:

C, C++, Java/J2EE, Servlets.

App/Web Servers:

Apache, Tomcat, Weblogic, Websphere.

ETL Tools:

Informatica.

PROFESSIONAL EXPERIENCE

Confidential,Dallas, TX July ‘11 – Till date
SFDC Developer

Confidential,provide comprehensive carriage and logistics services through the successful merging of a number of best-in-class carriers and other companies. They brought in Job science app, top ranked recruiting app built on Sales force platform for automating the recruiting process.
Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the Jobscience to match the functional needs of the organization.
• Developed a job portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes allowing the jobseekers to register themselves and apply for the jobs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Created and used Email templates in HTML and Visual Force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data LoaderUtility.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment:
Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential,Jacksonville, FL Jun,2010-Jun,2011 SFDC Developer & Administrator
Confidential,Online Sales force CRM Application was developed to leverage some key business functionalities of the legacy application and to provide customized solutions to Project Management Team. Integration through the company’s core operating system provides nightly feeds that ensure reps have access to customers call histories.

Responsibilities:

• Created a support portal using Sites concept in Salesforce.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Fixed defects and provided support during the warranty phase after production.

Confidential,Andover,MA Aug’09-May’10 SFDC Developer & Administrator
Confidential,an Investment company offer investors a world of equity, fixed–income, multi–asset, and absolute return portfolios so investors can pursue a range of financial goals. Putnam implemented sales force application for its sales and marketing team, Relationship Managers, Implementation Mangers and other teams to improve the sales process of wide range of 401(K) plans, mutual funds, products it offers the investors.
Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential,Golden, CO Jan’08-July’09 SFDC Developer/Administrator
Confidential,serves customers using a three-tier distribution system who sell their products to distributors, who in turn sell to retailers. Miller Coors implementation of the salesforce CRM enables them to manage their sales, marketing, business planning and analysis groups to manage their marketing spend process.

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Lead planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created UI for new application and Apex Packages for different MSPR Applications on Salesforce.com.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Integration of Application (OE modules) with Salesforce.com using SOAP Client.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Development and integration for MSPR Report Customization

Environment:

Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential,INDIA June’05 - Sep‘07 Role : Java Developer
Confidential,is a Strategic Support Unit which imparts training to Satyam Associates whenever necessary. Objective of the project is to develop a web-enabled application to automate important processes carried out by SLC to improve quality of services offered.Project Management Center of Excellence(PMCE) is a initiative of Satyam which will enable Project Management Professionals (PMP’s) to Satyam.
Responsibilities:

• Presented designs and concepts to Clients and the Management for review.
• Performed the validation and testing of the completed websites.
• Responsible for web hosting and the installation of e-mails and forms.
• Developed Message Driven Bean components in Websphere MQ Series to manage the backend transactions and e-mailing (using JMS and IMAP).
• Developed beans for business logic and utility packs mapping database entities.
• Involved in analysis, design, development and maintenance.
• Developed Session/Entity Beans and deployed on Web sphere Application Server.
• Involved in writing SQL queries and stored procedures.
• Configured deployment descriptor specifying data environment.
• Documented, prepared help files, user guide and trained end users.
• Involved in Testing the Application according to test cases.

Environment:
Java 1.4, JDBC, HTML, JSP, JMS, MQ Series, Eclipse, JavaScript, Websphere Application Server, Oracle 9i, PL/SQL.