SUMMARY:

• 40+ years total experience in Program Management, Systems Architecture, Systems Integration, Systems Engineering and System Testing.
• Expertise in all aspects of Program Management in the information engineering life cycle, systems architecture, COTS Integration, requirements management, configuration management, quality assurance, regression/acceptance testing, systems integration, legacy system support/transition, system programming, project management and Scrum Master agile methodology utilizing ITIL best practices to transition Intelligence Community systems to the Cloud (AWS and GovCloud).
• Certified Scrum Master (Scrum Alliance) 2013, Project Management Professional (PMP) 2012, and Information Technology Infrastructure Library (ITIL) Service Support Manager (CSME) 2011.
• ITIL - based Enterprise Management Services (BMC ITSM and Service Manager), requirements gathering, technical planning, system integration, verification and validation testing, User Acceptance Testing, training, enterprise-wide communications planning/implementation, detailed cost and risk analysis, detailed milestone documentation review, re-engineering of Service Desk Operations and Provisioning of enterprise services, creation of structured data for accurate metrics via pull-down menus and pick lists to track incidents and change requests from origination to completion, create/analyze metrics for maintainability/supportability and effectiveness of services, modular/shared processes and data flows, continuous process improvement.
• Managed interface design sessions across the Project team as well as across US Government Agencies and external organizations.
• Data Center Planning, Storage Architecture and Capacity Planning, Large Data Extraction/Migration/Transformation, Disaster Planning, Data Center Co-Location, Distributed Data Centers, and the Very Large Data Distribution.
• Master Scheduler for major enterprise COTS/GOTS integration projects including Primavera TeamPlay consolidation, US Government internal telephone service, Library Consolidation Project (LCP), Confidential Data Center Project the Confidential CIO Enterprise Schedule and the Ocelot program.
• Managed, planned and performed quality management/assurance assessments, basing the evaluations on ISO 20000, CMMI and IEEE-12207 processes.
• As Lead Systems Integrator on the SETA contract, I provided process improvement support to senior managers, documented all system processes, and implemented process simplifications, efficiency improvements and daily operations status reports.
• Demonstrates superior oral presentation, technical writing/editing and communication skills. Adapts deftly to different audiences from technical subject matter experts, users/customers to senior management.

COMPETENCIES:

• Program Management (PMP) (19 years)
• Systems Architecture (16 yrs)
• Quality Assurance/Lead Tester (25 yrs)
• System Analysis/System Engineering (21 yrs)
• Data Analysis /Data Engineering (27 yrs)
• Systems Integration (15 yrs)
• Information Technology Infrastructure Library (ITIL) (7 yrs)
• Disaster Recovery and Continuity of Operations (COOP) (5 yrs)
• Master Scheduler (8 yrs)
• Quality Control (CMMI) (13 yrs)
• Business Process Reengineering (BPR) (16 yrs)
• Facilitation of Security Accreditation of IC projects in accordance with ICD 503 (C&A) (15 yrs)
• Designing application interfaces to high-volume, complex data environments (12 yrs)
• Technical Project Management for System Engineering Technical Advice (SETA) contracts (17 yrs)
• Technical team leadership experience in the area of interface design, complex data mapping and transformation rules (15 yrs)

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Programming Languages: Java training (1 yr), J2EE (1yr), C and C++ (2 yrs), Visual Basic (1 yr), ALC (2 yrs)

Software/COTS: MS Office (20 yrs), MS Project (14 yrs), MS Visio (4 Yrs), JIRA (4 years)

Operating Systems: UNIX (1 yr), Linux (1 yr), Windows (20 yrs)

EXPERIENCE DETAILS:

Confidential

Subject Matter Expert (SME)

Responsibilities:

• Created/reviewed/evaluated IT systems documents and performed in depth peer review of critical systems documentation.
• Submitted several process improvements based on my extensive experience, ITIL manager certification, and Certified Scrum Master best practices.
• For example, I proposed peer review process of a core document via the Track Changes option in Microsoft Word, coordinated via an e-mail workflow, rather than the current printed/hardcopy review, with hand-written annotations, that had to be manually entered into the final document.
• Proposed to improve risk stance of the Enterprise, by incrementally implementing a fully redundant, parallel operations environment, in phases, as I had done in previous engagements.

Confidential

Subject Matter Expert (SME)/Systems Integrator

Responsibilities:

• Reviewed/evaluated/revised Data Architecture document and Data Security document for Technical Director of the Data Office for a large Government Agency.
• Extensively researched Big Data best practices and principles for by the Technical Director of the Data Office and incorporated key results into documents.

Confidential

Interface Design Consultant - Subject Matter Expert (SME)

Responsibilities:

• Reviewed/evaluated technical documents related to partner IT systems.
• Evaluated system connections via APIs, assist in creating APIs.
• Recognized gaps in documentation that would affect system connections with new system, and solicit technical information accordingly.
• Adapted to partner terminology and translated process and engineering terms to customer equivalents.
• Conveyed partner equities and processes in technical documentation.
• Suggested test scenarios to customer and partner developers, based on practices and systems observed at partner agencies.
• Exercised Agile development methodology and JIRA.
• Communicated with participants at all levels, both technical and non-technical.
• Organized and wrote technical documentation, and advised on requirements.
• Leveraged prior experience working on a similar customer IT project.

Confidential

Data Flow/Process Improvement Analyst - Subject Matter Expert (SME)

Responsibilities:

• Captured and maintained processes, workflows, lesson learned towards improved IC collaboration.
• Provided recommendations to simplify existing processes and automate where appropriate to achieve greater efficiency within mission and business operations.
• Made recommendations, as required, for evoking the implementation of industry best practices to be used jointly with the Government that are designed to ensure the highest quality of delivery and sustainability of the program and supporting projects.
• Captured and maintained processes, workflows, lesson learned towards improved IC collaboration and work force restructuring and training efforts.
• Supported CM activities in accordance with CIO processes.
• Recommended data analytic improvements to support operations.
• Kept Government apprised of all risks associated with a projects time, scope, and cost.
• Implemented risk mediation steps to manage and remediate unplanned high risks not previously identified and reported in weekly reports.
• Proposed remediation timeline to restore risk standard.
• Utilized PMI standards and CIO approved SOPs and best practices in the Program/Project management activities under the Performance Work Statement (PWS) to include management and oversight of PM Life Cycle: Schedule, Financial, Quality, Resource, Communications, change and Configuration, and Risk.
• Ensured submitted requirements are thoroughly understood, documented, and submitted through the CIO approval process for completion by appropriate the CIO organization.
• Delivered high quality capability and services which are deliberate, measurable and tailored to user needs while increasing effectiveness and reducing costs.
• Proposed standardized “smart” input forms to record procurement process milestones and workflow for the Chief Financial Officer to promote data-centricity for accurate/timely budget estimates.
• Created Standard Operating Procedure for the Process Improvement Team to elicit Day-In-the-Life activities, inputs, and outputs, as well as a list of the stakeholders, their roles, and interactions with the Process Flow.
• Co-Authored Handbook/Guide to organize/run Integrated Product Teams (IPTs) for the CIO based on PMI/PMBoK and ITIL best practices.
• Wrote White Paper with process to institutionalize Data Centric Architecture implementation by adding contract language to all Chief Finance Officer (CFO) Acquisition and Procurement processes with oversight via an Integrated Product Team.

Confidential

Program Manager/Master Scheduler/ Project Management Framework (PMF) Senior Subject Matter Expert (SME)

Responsibilities:

• As Technical Program Manager/Master Scheduler for the Ocelot Program at NCTC, I wrote a workflow to smoothly integrate all approvals and work products into an email chain that would coordinate all stakeholders in parallel and sequentially in order to document/validate the decision-making process for each milestone in every project. In accordance with Program Management Framework (PMF) processes as approved by the CIO, all work products, decision points, presentations, action items, and minutes of milestone meetings were provided to CM for record copy processing, in addition to being uploaded into the milestone comments for instant reference. This innovative process provided immediate visibility/validation of all relevant milestone deliverables and documentation, as well as a pdf copy of emails in the decision chain within the Project Management Tool (Primavera), and allowed the CM process to run asynchronously from other CIO processes, with improved accuracy.
• Wrote a process to validate that all requirements are correctly understood and accurately documented via complete User Stories (Agile Methodology), and follow the mandatory CIO approval process. I have implemented this via an integrated email data flow that apprizes all stakeholders, in conformance with the CIO approved Project Management Framework processes and procedures, as adapted from the PMI Project Management Book of Knowledge (PMBoK). All User Stories are traced to the original requirement statements and confirmed/approved as accurate before being implemented via Sprints. All documentation, deliverables and minutes of Milestone Meetings (with action items and liens) are uploaded into the Project Management System (Primavera) and attached to each milestone for transparent evidence of completion.
• Created/integrated Master Schedule Summaries, Milestone Tracking Reports, and Planned Resource Allocation Summaries for more than 18 projects. I regularly apprized relevant managers of anomalies in Primavera reports that needed to be addressed/resolved by distributing of timely/customized reports. I proposed a Standard Operating Procedure for Ocelot Project Managers to interact/coordinate Government Program Managers, System Integrators, and Project Control Officers to accurately maintain/update the Primavera database with uploaded Work Products to confirm milestone deliverables.
• As Senior ITIL Process Engineer for an Information Technology Service Management group, I recommended and implemented process improvements based on ITIL Industry Best Practices and current Service Provider processes. Facilitated/coordinated a meeting of government representatives and Service Provider Subject Matter Experts (SMEs) to propose/evaluate improvements to an ITIL compliant ticketing/workflow tool for based on IBM Maximo/Smart Cloud Control Desk. Maintained an ITIL Tool oriented chat and responded to SME questions. Customized/presented in person training on Change Management. Extensively reviewed/edited online training. Extensively reviewed/edited governance documents for on-time contract delivery.
• Created/wrote the CMDB Audit document for governance, Continual Process Improvement (CSI) and audit processes to maintain the data/process integrity of the Configuration Management Data Base (CMDB) as implemented in the IBM Smart Cloud Control Desk for the US Government utilizing ITIL best practices to transition Intelligence Community systems to the Cloud (AWS and GovCloud).

Confidential

Associate

Responsibilities:

• Program Management Consultant, Systems Integrator, Scrum Master, Agile/ITIL Process Improvement Engineer.
• As Program Management Consultant on the Confidential program at the National Media Exploitation Center ( Confidential ), I reviewed weekly status reports from participating vendors and highlighted risks and issues to government management, maintained the Integrated Master Schedule (IMS), validated the accuracy of management reports.
• I advocated that every meeting be conducted with published agenda, detailed minutes, and updated action items.
• I coordinated/implemented the System Development Life Cycle (SDLC) report in the Requirements Traceability Matrix SharePoint database to track all software releases and problem reports to specific requirements.
• Excess problem reports against specific capabilities/requirements indicated a need for redesign/recode/re-integration. I completely revised an out-of-date Confidential CONOPS by eliminating redundant sections, revising text to be more concise/precise, revising/adding Use Cases, and incorporating illustrations and architectural drawing for clarity. I proposed Implementation of fully integrated set of Atlassian Toolset centered on JIRA to implement a common set of Agile Best Practices/Processes and to simplify integration among seven different vendors. Supported phased data migration to Cloud Architecture based on GOTS/COTS Integration.
• Worked with the Confidential application teams to understand the nature of interfaces to Confidential to consistently integrate into the architecture. I designed interfaces to maximize reuse and standardization across applications. I coordinated/implemented standards for Confidential interfaces and messaging formats with Confidential legacy applications and coordinated deployment to minimize disruption to business processes.

Technical Project Manager, System Integrator - Senior Principal, Senior Requirements Manager

Confidential, Arlington, VA

Responsibilities:

• In the process of performing functional analysis, I uncovered a requirements gap of 527 Service Summaries that were overlooked because of a flawed Statement of Work (SOW) that only specified the implementation of an online version of a Service Catalog contained in a Word document, and did not refer to the current Services already implemented via the Remedy Requestor Console, Incident Management Console, and Change Management Console. This omission would have had a major negative impact on both the Customer base and the Service Desk. In addition, my detailed/critical reviews of all Project Milestone Decision Authority (MDA) documentation added significant value and increased the quality of the deliverables by correcting editorial, logical and requirement inconsistencies. Formulated criteria for critical Go/No Go decisions. I facilitated a weekly Technical Exchange Meeting (TEM) of a large group of Users/Subject Matter Experts (30-50 participants) to ensure logical and systematic conversion of customer requirements into a total system solution that leveraged built-in COTS features and minimized customization. Provided input to data modeling activities, based on workflow and data flow, with emphasis on structured standardization via pull-down menus and pick-lists. I formulated the preliminary Service Level Agreements and made provisions for the gathering of metrics and periodic reevaluation of the SLAs as the processes matured. I leveraged ITIL best practices and terminology to design and implement modular/efficient process and data flows. I coordinated, and implemented User Acceptance Tests through this TEM and solicited and propagated elements of the Communications Plan, including online and in person training. For this work I received two letters of commendation from the government client.
• (01/2008-12/2010 ) As Senior Requirements Manager, I analyzed, reviewed and coordinated new requirements presented to the NGA, to significantly increase the precision and completeness of the requirements specification so that accurate cost estimates could be presented and assessed for implementation. I gained in-depth knowledge/understanding of the Confidential IT Infrastructure Architecture and how each requirement was integrated into the bigger picture. Because of my expertise and reputation for attention to detail, I was assigned as the Technical Project Manager, originator/coordinator of a very large, highly visible, time critical Request for Change (RFC) to realign the WAN architecture for the Confidential for the Confidential Campus East (NCE). In addition five Confidential buildings were being closed to comply with the Base Realignment and Closure (BRAC) government wide initiative. I re-architected the entire WAN to be upgraded and realigned without a single point of failure and with provisions for 7 years of Operations and Maintenance. In this role, I facilitated a weekly TEM of 15-20 SMEs and government representatives, and negotiated the complex RFC creation, coordination and approval process involving more than one hundred changes /updates to the Confidential baseline requirements documentation and detailed Costing Instructions. I coordinated the reconciliation of the costs derived from the Costing Instructions and the government budget, to include seven years of Operation and Maintenance. After coordinating approval by agency Senior Change Management Board, I facilitated the development of the Engineering Change Proposal (ECP) that implemented the actual work. I validated the ECPs so that no requirements were omitted or added without approval. For this work I received two letters of commendation from the government.
• Prior to working at the NGA, I was the Lead Requirements Manager at the Defense Intelligence Agency Center (DIAC) - JWS-7 group, to implement the Polarion automated requirements management tool for the Core Knowledge Online (CKO) and the associated Wiki (Wiki4CKO). I arranged the administrative training session to minimize cost to the company and planned the initial configuration of the Polarion software to implement lessons learned from the predecessor contractor.

Confidential

Technical Project Manager, Senior Information Specialist, Senior System Integrator/Master Scheduler, Senior Systems Engineer for Testing and Quality Assurance

Confidential, Herndon, VA

Responsibilities:

• Master Scheduler for Confidential Data Center Project. I created an animated PowerPoint presentation to illustrate task dependencies and the critical event path for the integrated master schedule that I briefed to Senior Management at the Monthly Program Management Review. This presentation was central to the decision making process of the NGA’s Senior Leadership and later spawned a separate integration effort for the Confidential Campus East (NCE). I significantly enhanced Risk Management for NCE in identifying, tracking, mitigating, and resolving technical risks by leveraging PMP best practices. By performing Quality Assurance on Master Schedule in accordance with QA Plan, I maintained a model schedule that was later expanded into an Enterprise-Wide online master schedule. I re-created an unclassified Master Schedule which greatly enhanced coordination with external stakeholders. By compiling detailed Lessons Learned as subprojects completed within Confidential Data Center Project, I provided a basis for continuous improvement for the Confidential enterprise.
• Performed System Engineering analysis for initial damage assessment communications system.
• Recommended developing compatible interface to leverage the communications systems of first responders and news media as alternative communications links if primary links are not available.
• I coordinated, created, maintained, and presented Integrated Master Schedule to Confidential Senior Management on a weekly basis, keeping them apprised of the current status of all active projects. By incorporating Risk status, and validating/tracking mitigation plans, I facilitated the Risk Management for Confidential and Continual Improvement. By organizing/facilitating a Schedule Working Group, with a formal charter, I coordinated input from 12 active projects into the Master Schedule. I transferred the MS Project information to MS PowerPoint to present corporate objectives and to highlight progress. I documented lessons-learned from Master Schedule revisions, and recommended QA process revisions. I proposed standardizing a data ingest process for schedule information, utilizing COTS Integration to create a delivery description document, and advocated the use of automated Quality Control tool (Serena).
• I provided all master scheduler functions for a large, secure government telephone network, including the preliminary review of proposed new projects, the review and updating of master schedules, with input from all project managers. I facilitated Technical Exchange Meetings (TEMs) which provided the engineering review of technical project statuses as validated input to the master schedule. I managed requirements for new projects and provided updates to current projects. Prepared and facilitated the monthly Project Management Review (PMR) meetings, for presentation of master schedule and associated process workflow improvements essential for senior management oversight.
• I defined and implemented quality control and quality review procedures/ processes for the entire test team. By revising the QA workflow, I minimized duplicate efforts and improved efficiency by 25%. In performing an in-depth evaluation of the test effort for a complex messaging system, I identified significant defects and proposed systematic improvements. I derived and implemented a checklist for new test projects utilizing published CMMI guidelines - this provided a fully compliant CMMI basis for the QA effort. I served as the technical lead for the implementation of an integrated project management, portfolio management and timekeeping system (via Primavera/Teamplay) for the US Government. I also performed a critical review of all testing deliverables. I mentored other team members in CMMI and my testing best practices—including the creation of a repository of data engineered to test the specifications derived from the Interface Control Document (ICD). Data and scenarios/work flows were then combined to test specific Discrepancy Reports (DRs) as well as regression test the entire system. I have also performed Systems Engineering on federated searches across disparate US Government databases.
• As Lead Systems Integrator for a Requirements Management Tool project in MS Access, I tracked new requirements for the payroll systems and validated the correct implementation of current requirements. This tool provided management the capability to prioritize and track all requirements for a large/complex payroll system. As SETA/Lead Systems Integrator, I provided management with technical oversight for the implementation of a new payroll system (PeopleSoft) and the transition from the old payroll system (Lawson). As Technical Project Manager, I provided programmatic oversight for the project to outsource timekeeping functions and Flexible Spending accounts, as well as a project to distribute W2s online. As Technical Project Manager, I provided detailed oversight for year-end processing for printed W2 distribution and provided timely alerts to senior management for any production problems. As Lead Systems Engineer/Lead Systems Integrator, I provided technical guidance and engineering for processes to consolidate and eliminate of hundreds of duplicate/obsolete Lotus Notes data bases. This saved the customer maintenance support and storage space, and improved internal processes and oversight.
• I performed detailed functional analysis, timeline/schedule analysis, trade studies/capability evaluations, requirements allocation, interface requirements (Interface Control Documents), validated software/hardware specifications with full Certification and Accreditation (C&A). IPE integrated a Stellent Content Management System with a fully configurable XML plug-in to MS Word with inVision automated workflow. IPE provided the capability to tag classified information, words, phrases, pictures and diagrams with correct classification markings, and then to repurpose the same data to different intelligence report formats at different classification levels. This greatly enhanced efficiency in the production and distribution of Intelligence Reports and allowed analysts to concentrate on content rather than the format of different intelligence reports. Upon completion of Initial Operating Capability (IOC), the first 500 users were trained at the DIAC.
• Left when contract was terminated because INS had posthumously renewed the visa for Mohamed Atta, ringleader of the 911 terrorist cell, the pilot of the AA flight 11 that destroyed the North Tower of the World Trade Center. After that public embarrassment, the INS was split into two different agencies and ultimately was absorbed into the Department of Homeland Security (DHS).
• I ensured the logical and systematic integration of prioritized business needs and system requirements into a total systems solution for Disaster Recovery and Continuity of Operations within technical, schedule and cost constraints. I proposed a project to provide remote backup by reusing obsolete equipment with a projected savings of $2.5 million. As Disaster Recovery Lead Systems Engineer, I designed and implemented a plan to recover and restore three tier applications and integrated the Disaster Recovery with the Continuity of Operation Plan (COOP). I negotiated detailed Service Level Agreements (SLAs) with all vendors/providers and I documented escalation procedures for the Disaster Recovery Plan to enhance the recovery effort. After executing the Disaster Recovery Plan, I proposed a phased plan to transition the Disaster Recovery Site to a fully redundant, load balanced production facility, with dynamic roll-over/recovery capabilities. This would greatly enhance the reliability of the facility while improving the efficiency of the production systems.
• I organized and led the technical coordination of 9 U.S. Agencies. As chief technical representative for large government agency Y2K effort, I managed all technical aspects of the National Y2K Event, emergency planning for Y2K disaster scenarios, and the re-engineering of key hardware and software components. As part of my responsibilities, I analyzed and implemented all U.S. mandates for Y2K crisis mitigation, disaster planning and continuity of operations. In addition, I performed extensive regression testing, scanned hardware and software for Y2K deficiencies, documented problems, and re-tested fixes on all affected hardware/software platforms. I also maintained an internal website with Y2K relevant information and articles. Due to my efforts on the project, I received personal and group commendations.