SUMMARY:

• Certified IT Management Professional with a strong technical background and business acumen and a proven 13 years of experience in project/program managing Software Development, Cloud Migrations, and Digital Transformation using the SAFe Agile Scrum/Kanban and Waterfall methodologies.
• Proven expertise in managing large scale enterprise projects for global companies involving Java and .Net software systems supported by heavily outsourced infrastructure and application management teams that presented complex technical and management challenges.
• Managed budgets over $5M while maximizing ROI on critical customer programs in the areas of AWS migrations, Monolithic to Microservices transformations, API management, and DevOps implementations.
• Outstanding communicator with refined interpersonal skills; effectively bridge the gap between business and technology teams and maintain a strong relationship with Vendors and Service Partners.

TECHNICAL SKILLS:

Programming Language Fluency: C; C++, Java, J2EE, JavaScript, Oracle PL/SQL

Technologies and Standards: JSP, Struts, Servlets, JDCBC, JBOSS, WebLogic

Cloud Technologies: MS Azure, Amazon AWS, Office365 suite

Databases and SQL: Oracle, MS SQL Server, MS Excel VBA Macros

Platform experience: Windows Server (2008, 2012), Linux, Unix, VMWare, MS Exchange, MS Active Directory

Tools and Methodologies: MS Project, Visio, SharePoint, HP Quality Center, JIRA, ServiceNow, Agile Software Development, Delivery Management, Risk Management, Operations Management, Incident/ Problem/ Change Management, ITIL, Root cause analysis, PMBOK, Infrastructure Implementation, Leadership communication.

PROFESSIONAL EXPERIENCE:

IT Cloud Applications Manager

Confidential, Reston, VA

Responsibilities:

• Function as integrator between client team of CxOs, technical and business decision makers by creating functional and technical solutions built in Java, JavaScript and AKKA frameworks to meet clients' business needs in a competitive airline industry. Achieved 400K in cost savings in over 3 years.
• Lead a team of 10 software engineers to plan and migrate 20 business - critical, Java & .Net applications from various managed service data centers to public cloud leveraging the benefits of various IAAS, PAAS and SAAS offerings that enhance application performance and user satisfaction at a much less resource cost.
• Lead the Architecture, Design, Story point-based cost estimation efforts and provided technical solutions to complex migration problems.
• Responsible for acquiring the right Development and Admin resources, create cost and schedule estimates to get Budget approval and execute the project using SAFE Agile process. Responsible periodic communication and reporting according the communication plan & Stakeholder matrix.
• Managed the finalization of the Data architecture by engaging such teams: Enterprise Architecture, Engineering, Security teams, Network, Corporate Compliance, Audit, Risk, and Legal, 20+ teams. Compiled comprehensive step-by-step Playbook for software/business teams to facilitate the Application Development.
• Managed Java application consolidations, resulting from merger of Servair to Confidential, by planning application consolidation and microservices transformation to various mission-critical catering and API applications (MuleSoft and WebMethods) and ensured the projects always met or exceeded client's KPIs and followed the client’s Stage Gate Project Management process.
• Designed the DevOPS strategy which includes clearly documented policies and procedures for application/ workload migration, Release Management and on-boarding, security assessment and hardening, backup policies, patching needs, periodic scans and vulnerability assessments (like WannaCry, Drown etc.), database tuning, access management etc. as per client's IT governance plan.
• Provided project release plans specifying goals, strategy, scheduling, contingency, and allocation of available resources. Met with IT and Business programs to align release schedules/timelines to minimize outages and production risks. Ensured end-users are communicated and trained in advance about the implemented changes.
• Lead the technical troubleshooting efforts by engaging various business and technical teams in SCRUMs to resolve complex Application Operations issues and problems involving network, performance, application, AD/ DNS, Access management, Integrations/ APIs with other applications and vendors etc. Engaged support partners at AWS, Azure and Oracle for additional assistance in resolving issues and identifying root causes and mitigating them.

Technical Expertise: Java, J2EE, JBOSS, JDBC,, Jira/ JQL Cloud (MS Azure, AWS), Windows, Linux, AD/ DNS, Oracle 11g, SQL server, Citrix XenApp, NetScaler, Load Balancing, Solarwinds, ServiceNow, Express route design

Technical Operations/ Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed application (Oracle Java upgrade, Workday, Onelogin) development process through non-Production and Production environments, validating throughout that Release Management Process is being followed; support the process as needed. Processed Incidents ~ 3K and Changes ~ 500. Expert in using MS Project and SharePoint for creating project plans and process documentation.
• Responsible for management Java components in Oracle e-Business suite, SSO integrations and Tax updates; Work with Vendors and Implementation partners to plan controlled implementations.
• Coordinate with affiliate business and IT contacts / offshore teams as needed to resolve high-priority and/or escalated BPC issues and change requests and ensure 100% customer satisfaction is maintained at all times.
• Monitor change and incident management events and notices, determine relevance, ensure relevant changes are logged and managed by the processes.
• Monitor JIRA and ServiceNow ticket queues to ensure issues are properly prioritized and moving along as needed to meet the needs of the requester.
• Provide guidance and answer questions regarding Accounting and Financials change control requirements, proper procedures, documentation requirements and PeopleSoft security compliance considerations.
• Implemented automatic and continuous monitoring plan for applications at various levels to detect application outages or performance issues even before end-users report them. Created a rapid response plan for quick triage and escalation of issues to resolver teams.
• Coordinate response to SOX audit requests for evidence and coordinate research to support responses. Participated in 5 external audits by PwC involving PeopleSoft, Oracle EBS, Hyperion, SAP BPC and Workday.
• Coordinated efforts to remediate Shellshock, Heartbleed, Oracle Database vulnerabilities.

Technical Expertise: OneLogin, Liferay, Java, J2EE, Jira/ JQL, Oracle 11g, SQL Server 2008 R2, Citrix XenApp, NetScaler, Load Balancing, Gomez, iLA, Whatsup Gold monitoring, MS Excel VBA scripts, MS Project, SharePoint.

Technical Project Manager

Confidential, New York, NY

Responsibilities:

• Managed schedule, risks, scope and status reporting of multiple web development projects.
• Conduct regular meetings with Program Coordinator and Informatics team to create schedules, identify/ mitigate risks, and resolve issues impacting project execution.
• Design, develop, test, debug, maintain, and document java Web applications in accordance to Software Development Life Cycle (SDLC) best practices.
• Interacted closely with users (management, suppliers, customers) to understand and accurately recreate software system problems of business intelligence application built on .Net framework and Oracle BI.
• Communicated business requirements / changes to IT developers and collaborated with them to create interactive and complex dashboards with strong graphic design and drilldown capabilities reflecting relevant metrics/ KPIs.
• Conducted Unit, Integration, and User Acceptance Testing and wrote SQL queries/ procedures in Oracle for data validation.

Technical Expertise: Enterprise Content Management systems (Liferay, Drupal, SharePoint), Java/ J2EE, MVC framework, Windows AD/ MS ILM, Oracle 11g, JavaScript, JQuery, JSP, XML, HTML, MS SharePoint, Visio, Excel

Project Manager/ Systems Analyst

Confidential, New York, NY

Responsibilities:

• Collaborated with Client Manager, Data Warehouse Architect, and Business Analysts to develop and / or understand source-to-target maps and transformation rules for IDS and Sweeps deposit systems
• Led the design and development of ETL jobs and processes supporting business requirements for enterprise data warehouse built on Teradata and fed by COBOL source programs and Informatica.
• Performed enhancements, Unit, SIT, and User Acceptance Testing (UAT) on time critical Regulatory reporting systems.
• Served as Quality Assurance Prime for team of 150+ people spread across multiple countries; conducted causal analysis of defects and developed and implemented effective solutions.
• Cut time to respond to errors by 65% by reengineering IT logic that detected critical errors.

Technical Expertise: Loan and Credit card systems, Mainframes, Teradata, IBM Utilities, COBOL, JCL, CICS, SQL, MS Project, SharePoint, Quality Center, QTP scripting, AML