SUMMARY

• Rational, critical - thinking Technical Solutions Engineer/Consultant with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience.

TECHNICAL SKILLS

• C#, C++, Java, Nessus, Backtrack, Nmap, MySQL, Wireshark, Confidential, Oracle 11g, Spring, Microsoft Visual Studio, VMware, IntelliJ IDEA, Microsoft Dynamics 365, PeopleSoft, SAP, Agile, Scrum
• Enterprise software implementation
• Data collection and analysis
• Product development
• Database development
• Technical analysis
• Rational System Architect RSA
• TCP/IP protocol
• Client communication
• HTTP Request
• Interdepartmental contact
• Business analysis
• NetSuite
• JIRA
• Google Cloud Platform (GCP)
• Salesforce
• CSSLP® (Certified Secure Software Lifecycle Professional)

PROFESSIONAL EXPERIENCE

Technical Solutions Consultant

Confidential

Responsibilities:

• Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance systems for over 100 MavenOps projects
• Directed the data and functional migration of a new client from a previous cloud application to the Grand Thornton, Genpact application to secure a $2M signing .
• Developed and supported the sales of technical products and services resulting in a 20% increase in services revenue.
• Increased operational profit per customer by implementing VMware at the Web and Application Tier and data base instances at the Data Base Tier. Five customers’ now run on the same infrastructure as one customer did in the past.
• Consulted to provide all project management services to Confidential ’s customers including planning, coordinating and directing all aspects of a client implementation project from pre-sales to project completion. 100 responsible for overseeing requirements gathering and client sign-off, design, development, testing and deployment of Confidential 's management solution. Maintained the Salesforce , JIRA , NetSuite , SAGE and other cloud platforms and ensuring data security and integrity while major new functionality was implemented to support their existing practices and procedures
• Improved time to market of products through release automation and more importantly focusing on prevention by incorporating QA risk assessment and DBA participation during the design phase.
• Worked as a senior resource for data center migration project (relocation of entire data center from one location to another). Involved in creation of detailed plans for the migration and executed migration steps for development and production environments including mock cutovers and technical, application and performance testing.
• Worked in the Agile Development Environment attended daily scrum meetings.
• Managed offshore team, received calls from them, assigned, monitored and reviewed tasks.
• Assisted in development and maintenance of new APIs for integration with Confidential .
• Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
• Supported customers in optimization and improvement of existing features of all API applications integrated with Confidential
• Migrated and Integrated more than 40 hourly 10-key actions while maintaining a 2.35% error rate between datacenter and AWS environments.
• Perform weekly conference calls on assigned sales and consults with various client contacts including plan sponsors, financial advisors, third party administrators, relationship/client service managers, regional sales director’s, prior providers, payroll vendors and various internal departments
• Created a microservice environment on the cloud by deploying services as docker containers . We used Amazon ECS as a container management service to run microservices on a managed cluster of EC2 instances . Implemented Amazon API Gateway to manage, as an entry point for all the API's .
• Worked on Outbound and Inbound Interfaces using API'S and Staging table concepts.
• Migrated 10 microservices to Google Cloud Platform from client’s environment and have one more big release planned with 4 more microservices and deployed those microservices in Prod.
• Worked with Chrome extension Postman REST Client, an HTTP client for testing web services.
• Extensively used of HTTP headers for cache, such as using expires header to save HTTP requests from the client.
• Created automation setup for continuous integration and continuous delivery using Jenkins , Nexus , AWS S3 , Terraform , Maven and GitHub repos.
• Implement and configure PeopleSoft user Productivity kit (UPK) for the creation of training materials on the new PeopleSoft environment.
• Implemented integration between PeopleSoft HCM 9.1 and its interfaces using Application messaging Webservices/SOA and IBM WebSphere is considered as an intermediary system for all the transactions between them.
• Developed an enhancement process within Service-Now . To allow an approval process to be put in place to eliminate our in-house walkups and prioritize each enhancement request. This process would be reviewed on a weekly basis to determine if this request was valid to change / add a function within Service-Now .
• Created data migration strategies and solutions (based on Apex Data Loader scripts) for the automated migration of complex datasets from one org to another: while maintaining referential integrity between different tables.
• Built complete WSO2 API Manager Setup (API publisher, Key store, Gateway, WSO2 Carbon) in AWS environment.
• Designed and implemented the RESTApi for the UI screen.
• Developed Restful Webservices to CREATE, DELETE and UPDATE the users and projects in Confidential using EWS Library
• Worked with other team members within SAP to create a viable solution that will integrate between ECC and Solution manager
• Ensured seamless integration with the brand's existing ERP system leading to reduced manual touches by up to 97 %
• Resolved Data-migration and Data-loader issues, improved operations, and provided exceptional client support
• Installed and configured Oracle Secure Enterprise Search (SES), integrated with PeopleSoft and building indexes
• Discovered, addressed, installed and presented application solutions with Security (RSA, Active Directory, Roles), AS/400, SAP Applications, Windows and UNIX components, for domestic and international clients.
• Designed, prototyped and overlooked implementation of single click SharePoint solutions creation for multiple environments (Production/Staging/Test/Development) and single click SharePoint solution deployments and upgrades for multi projects with multi phases
• Led the Data-migration, NetSuite, Microsoft Dynamics 365, and Salesforce Integration team in the delivery of the MavenOps project, resulting in an increase in the company's annual APR by 70%
• Worked on Data migration from MOSS to SharePoint 2013 using DocAve Migrator tool for SharePoint.
• Migrated data from Dynamics CRM On-premises to Dynamics 365 - Customer Engagement Plan.
• Used Data Loader for insert update and bulk import or export of data from Salesforce.com object and used it to read extract and load data from comma separated values CSV files.
• Worked on SQL*Loader Scripts to migrate the invoice data from the flat files and populate the staging tables before implementing auto invoice interface.
• Executed the project in various phases’ viz., Requirement Gathering, analysis, design document, coding, unit testing, bug fixing and release.
• Connected to database to query the database using SQL for data verification and validation.
• Responsible for setting up JIRA, Salesforce PeopleSoft, NetSuite, SAGE and other cloud platforms with Confidential .
• Performed Functionality testing, Regression testing and User Acceptance testing of the application.
• Worked closely with customers, internal staff, and other stakeholders to determine the planning, implementation, and integration of system-oriented projects
• Installed, Configured, Maintained, Tuned and Supported Splunk Enterprise server 6.x/5. x.
• Used Splunk for Application Log, Security Log and Performance monitoring.
• Wrote and maintained custom scripts to increase system efficiency and performance time
• Documented functional requirements, author detailed technical design documentation, manage Unit Testing, UAT, FAT, Integration Testing and support Quality/Production Testing using HP Quality Center and other tools
• Used Postman & SOAPUI for rest service testing.
• Used Postman Load Runner for Performance Testing of various applications.
• Used various Java APIs like Apache POI , Java Email as a part of test automation.
• Verified Batch process daily, because it was crucial for the application site when it was down.
• Used Confidential and JIRA as a project tracking tool/Defect tracking/Test case Management tool.

Network Administrator

Confidential

Responsibilities:

• Administrated LAN and WAN network operations, systems disaster recovery, database and systems backup and network security
• Ensured thorough network documentation, backup configuration, and network diagrams
• Designed AWS Cloud Formation templates to create custom sized VPC, subnets, NAT to ensure successful deployment of Web applications and database templates.
• Involved in standardizing Splunk forwarder deployment, configuration and maintenance across UNIX and Windows platforms.
• Performed PeopleSoft migrations using Quest STAT
• Provided PeopleSoft maintenance and Production support for PeopleSoft Financials 9.0 (AR, AP, GL) and HRMS 9 on Unix and Solaris environment.
• Installed and configured full PeopleSoft suite on Oracle Linux 6.0 for upcoming AIX to Linux migration
• Maintained account network matrix and used work management tools such as Wireshark, Nessus, implementation work orders, and trouble tickets (SDP)
• Implemented automation with Chef on AWS for application testing, deployment, and development. Prepared documentation describing the configuration state of each item that was under CM control.
• Conducted morning review meeting with all network admin teams on any outstanding issues of tickets that were generated. This was to highlight any team aware of the potential impacts that they may affect their end users.
• Developed scripts for automating the test and system startup of the remote devices running on Linux
• Performed system maintenance and upgrades, including patches, service packs, hotfixes, and new security configurations
• Performed user account management, backup/restore/recovery actions, preventive maintenance, and implementations of security patches and policies activities as required.
• Provided architecture input and support for troubleshooting of Ethernet Switches, Routers, Firewalls, Load-Balancers, VPN concentrators, and Network Servers
• Closed trouble tickets quickly and efficiently with rate of 30 completed tasks per hour

Solutions Engineer

Confidential

Responsibilities:

• Evaluated modern agile development practices, including test-driven development and continuous integration
• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
• Spearheaded synthetic dataset to assist in the model development with machine learning and evaluation without data acquisition costs
• Provided technical knowledge of Oracle/Siebel Analytics, Apigee, Admin Tools, Configured dashboards, metadata tools, CPQ tools and user interface designs.
• Provided support for computer hardware and software issues such as system configurations, wireless connections, virus and spyware removal, data migration, software installations.
• Provided Splunk configuration information to the production support team to effectively monitor applications to identify the root cause of production issues.
• Developed updated system procedures as needed to address changing operational requirements and documented changes and test procedures to keep system information accurate.
• Integrated information systems and process control systems leading to greater availability of information to plant workers and management, increasing safety and streamlined ops efficiency.
• Stacked and re-stacked the environments using terraform, GitHub repos and AWS s3 buckets.
• Designed a working customer database, order system, picking and packing system with MySQL
• Designed and deployed the Custom objects Custom tabs Entity-Relationship data model validation rules Workflow Rules Auto-Response Rules Page layouts Components Visual Force Pages to suit to the needs of the application