IT Production Support resume profile

PROFESSIONAL SUMMARY

o Over 5 years of experience in Application Software development in Object Oriented technologies client-server system web-based business application.
o Exposed to all stages of software Life cycle Analysis Design Development Customization Integration testing and implementation.
o Worked with Java J2EE SQL Hibernate Java Script Web Servers and spring.
o Have strong programming skills in Core Java and Multi-Threaded applications.
o Expertise in Servlet JSP and JSF.
o Experience in working on databases like My SQL Oracle and MS SQL Server.
o Experienced in writing SQL queries Stored Procedures.
o Experience in web scripting technologies like Java Script and HTML.
o Possess excellent communication and interpersonal skills.
o Experience in working with Windows Application using Swings and AWT.
o Solving production issues with in SLA s
o Deployment of code into production application severs Tomcat and WebLogic .
o Experienced in taking back up for database servers and restoring for production.
o Highly result oriented and pro-active proven abilities to learn new technologies quickly.
o Possess excellent communication skills and can handle responsibilities independently as well as proactive team member and ability to work in team.
o Worked in Scrum Team for continuous integration projects.

TECHNICAL SKILLS

J2EE Web TechnologiesJSF Servlets JSP JDBC Java Beans.
J2EE Frame Works Hibernate and springs.
Languages Java SQL PL/SQL.
Scripting Languages HTML Java Script
IDE Eclipse Net Beans
Operating System MS Windows.
Web Server Apache tomcat and WebLogic.
DatabasesOracle 9i/10g IBM DB2 MySQL.
Log/Test Apache Log4j Junit.
Version Control Clear case CSV SVN
Other Tools Toad SQL developer

Confidential

Role IT Production Support

LINUX/AIX /Java/J2EE/DB2

ProjectDescription

OneView supports the medical and pharmacy call centers claim processors and claim adjusters. The CIGNA One View application is designed to help all frontline team customers provide exceptional service to both internal and external customers. It puts all the information you need into one easy-to-navigate application so all customer requests can be handled within a few clicks. CIGNA OneView also provides the foundational architecture to add more lines of business e.g. dental to promote a universal call application.

Roles and Responsibilities

Managed software and configuration changes on Test and Production environments.
Troubleshoot and diagnosed systems problems installed and configured varied applications.
Resolving all issues by coordinating with clients and business.
Coordinate with various teams and raise support ticket for all issues analyze root cause and assist in efficient resolution of all production processes.
Analyzed causes of production problems and developed methods for improvement.
Managed daily modifications to support customer s business and technical specifications
Coordinated with other teams to ensure availability of components and environments.
Resolved data quality issues raised by end users in each of the applications.
Participated in the deployment of applications across multiple environments.
Provided IT support for productionrelatedissues.

Confidential

Java/J2EE/JSF/Portlets/Chordiant - J2EE Developer

Role Application Developer.

Project Description Cigna OneView is a call center application which is a single point of contact for all the information related to health coverage s of the customers.

Responsibilities

o Interpret use cases into high level technical design documents which involved deep analysis of the requirements with business SME and product owners of respective functional area.
o Design documents included flow of the Use Case/Functionality approach to develop functionality flow charts UML diagrams object model details Java Services and signatures of the service API s with details.
o Carrying out Proof-of-Concept for UI design using JSF or HTML pages.
o Building business logic in Java and using Hibernate for interaction with DB2 Database.
o Designed and developed static interaction flows using Chordiant Business Process Designer for variety of the use cases.
o Designed and implemented JSF based UI validation framework for entire application.
o Mentoring team members on essential Java/J2EE skills like Workflow integration Chordiant business services etc.

Technical Environment

J2SE 1.4 J2EE 1.2 WebSphere 6.1 WebSphere Portal Server 6.1 IBM DB2 9.4 JavaScript RAD 7.0 Chordiant 6.2.1 Web services Hibernate Clear case HP Quality Center.

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