INSTALLATION TECHNICIAN Resume

SUMMARY

To advance my career with a leading organization that will utilize my extensive computer science knowledge while also allowing me to develop further as a professional
Proven talent for aligning project objectives with established and emerging application development paradigms to achieve maximum operational impacts with minimum resource expenditures.
Growth - focused leader with expertise spanning electrical engineering, computer science, software development, project management, and team collaboration.
Exceptional professional with keen interpersonal, communications, and resource allocation expertise.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

INSTALLATION TECHNICIAN

Responsibilities:

Demonstrate computer science expertise by programming and maintaining complex residential home security systems.
Utilize robust knowledge and understanding of proprietary systems to provide superior remote technical support as well as on-site troubleshooting and repair of previously installed systems.
Study, evaluate, and interpret system wiring schematics. Would read and implement the schematics of video cameras, smart-home hub centers, door locks, motion sensors and WiFi repeaters.
Coordinate and perform installations for various Internet of Things products, such as security cameras, smart door locks, thermostats and motion sensors.
Engage and communicate effectively with customers, respond appropriately to any questions or concerns, and make sure the proper home security system is installed.

Confidential

FINANCIAL SERVICES REP

Responsibilities:

Administered all aspects of inbound phone calls promptly and efficiently, certifying full client satisfaction and retention.
Monitored and maintained the highest level of caller resolution with the aim of resolving issues on the first call.
Posed investigative questions to the customer in order to completely comprehend and address all needs prior to ending the call.
Adhered to all established company scripts, policies, and protocols on a consistent basis.