Technical Skills:

Programming Languages:

Visual Basic 6.0, C, C , C , Java, JavaScript, Pascal, Html, Xml, UML/OOD/OOA

UNIX Scripts, Macrosft.Net, Cold Fusion, PHP, CSS, Ruby, VB/ Windows Scripting/ PowerShell

Operating Systems:

UNIX, Linux, Windows NT/2000/XP /Vista/ 7 and 8

Databases:

MS Access 97/2000, MySQL, Oracle 8i

Technologies :

ActiveX, DNS, X-Windows, JavaServer Pages JSP , Java Servlet, BES Blackberry Enterprise Server , ECM, Bit-Locker, USMT 4.0, SCCM System Center Configuration Manager .

Application Softwares:

MS Office 2007/2010 and Server 2003/2008, MS Exchange server 5.0/5.5/2000, Outlook 2007/2010, MS Visual C 6.0, MS Visual Studio.Net, Veritas Backup Exec, Symantec AntiVirus, ClearCase, IBM TSM 5.3, Photoshop, Adobe Flash, Tomcat 5, Lotus Notes/Sametime, MS Office Communicator, IBM Tivoli Identity Manager, Microsoft Forefront Identity Manager FIM 2010, EMC Avamar, Cisco Unified Communications Manager, NetQos

Networking:

TCP/IP, FTP, VNetBEUI, POP3, LAN/WAN, Ethernet, PPP, ISDN, SNMP, SMTP, Socket SSL , Security issues, Authentication, Data Encryption, DHCP, Hub, Token Ring, Switch, Router, Cat5, Cat 3, Cat6, RJ11, RJ45, VOIP, RAID, SCSI, SAN, WIFI, Firewalls, IDS, VPN, Scanners,

encryption, Security, SSL, IPSec, Penetration and Vulnerability assessment, Cisco AnyConnect VPN Client, RSA Token. BGP, OSPF, MPLS, ISDN, SIP, VoIP, VLAN, QoS, DNS, DHCP, NTP, HTTP, IMAP, ATM, UDP, MPLS.

WAN circuit technologies: T1, EFM, Fiber

Architecture:

Active Directory

Service Management Tools: BMC Remedy 7.5, Clarify CRM.

Virtualization Technologies: Citrix Receiver, VMware

Remote Support Tools: GoToAssist, Bomgar, RDP client software

Switching Technologies: PSTN

Professional Experience:

Confidential

Troubleshoot voice, and data communications networks Configured VoIP telecommunications equipment, Cisco firewalls, 2400 series routers Provided support for Cloud services, Fiber, EFM and T1 technical issues Configured outlook with POP3/IMAP/Exchange profile, and troubleshoot MS outlook configuration issues Performed network diagnostics and assessments to determine fault isolation and execute correction actions on a real-time basis Provided support for Cloud technology Cloud PBX, VPS, Secure Cloud Backup Configured Hunt group, call routing and other voice features Tested and Troubleshoot all voice services, including PRI, Analog and SIP Performed voice quality over the LAN/WAN Provided support for customer incidents related to Internet Access and VPN site to site VPN tunnels, VPN Offnet and OnNet Performed Network Performance Tuning / Optimization/Monitoring NetQos / Analysis / Troubleshooting traffic, bandwidth, capacity Performed Cisco IOS commands using Command-Line Interface, reviewed Cisco Network environment and recommended improvements Performed network security audit Access control List, Firewalls rules Interfaced with LECs, ISPs, and Phone/ LAN vendors Escalated tickets to Tier 2 engineers as needed Supported end users directly using remote access tool Provided advanced configuration and troubleshooting support for voicemail, auto attendant, Web Hosting, and browser configurations Administered DHCP Server

Confidential

Provided Microsoft Server application support, including Active Directory, SCCM, etc. Interacted with various vendors providing support for applications and hardware Responsible for the secure storage of IT assets and asset tracking database Determined requirements, designs, installs, and maintains server hardware, operating systems, software, scripted procedures, computer management, programming, and operational support tools on organization-wide computing systems Provided technical leadership, IT overview, and consulting related to computer systems, their applications and uses Analyzed, detected and corrected complex technical problems and deficiencies Managed medium and information systems projects i.e.: Enterprise Migration and deployment of 200 users From Win XP to Windows 7, etc Consulted with management for system needs Provided assistance and direction to other Information Technology personnel Planned, designed, and implemented additions, upgrades, replacements, or retirement of computer, network, database management, or application systems Provided technical support and troubleshooting of handheld devices like BlackBerry for 200 users Provided daily operational system administration support for servers, desktops, laptops, smartphones, printers, and networking components. Maintained user access and security permissions Provided end users support for all networked applications Assisted users with Enterprise Activation issues i.e: Activation in BES, etc .

Confidential

• Managed the daily tasks of back-ups for distributed systems including monitoring all platforms for
• missed / failed back-ups Managed capacity in all areas reviewed activity logs for potential problems, investigating hardware / software errors, logging internal and open cases with vendors as necessary as
• well as analyzed historical trend data to make configuration recommendations Audited all aspects of data back-ups to ensure the integrity of back-up environment Researched and recommended improvements and enhancements to existing services Provided operational ownership of the EMC Storage and Avamar backup solutions.

Confidential

• Assisted in set-up of internally programmed computer systems with magnetic storage, mid-range computer systems, and client server systems.
• Executed backup, recovery, tape library management and offsite tape storage processes.
• Responsible for monitoring, controlling and operating tape systems in a multi Vendor, 7x24x365 Data Center
• Supported System Management process
• Managed the physical security of the Data Center
• Performed Storage Management
• Liaised with different business units and interact with customers, vendors and management to ensure high level of customer satisfaction.
• Acted as a technical resource and point of escalation for Tape management.
• Identified and resolved complex problems relating to portable storage media operations
• Interacted with Audit for compliance

Confidential

Performed IT Support and Migration for numerous small and medium sized businesses for several thousand users to include: installing, configuring, upgrading and troubleshooting Microsoft Windows XP/2000/NT/NT Desktops and Microsoft Windows NT 4/200/2003 Servers Performed Cisco Router 2500 Series and switch configuration, and System architecture design LAN and WAN Performed Network administration and troubleshooting for all windows server products, including NT 4.0, Exchange 5.5/2000/2003 Administrated System security and actively participate in all application upgrades Implement customized software packages/hot fixes updates Perform Asset Management.

Confidential

• Provided desk side support to Dell clients for PC hardware and software.
• Built and configured 500 client personal computers
• Analyzed and resolved user problems
• Installed New Dell Desktop and laptops
• Copied/transferred user data, lotus notes. Installed applications, set user preferences and restored data on new unit.
• Backup and restore user data and applications on the new PC.
• Ensured printers, network or local printers are re-assigned to the correct users

Confidential

• Upgraded 250 IBM PCs' at the client's sites.
• Processed IT Problem Tickets
• Configured network printer, Wireless Network, Cisco IP Phone
• Troubles hooted Network connectivity problems
• Deployed Windows XP and other Application Optis on the user workstations
• Administrated user accounts

Confidential

• Performed server hardware installation/de-installation and cabling.
• Provided technical support to PC User and data Center Operation Room

Confidential

• Designed a IP networks and sub-netting
• Designed, implemented a LAN topologies for a variety of network environments
• Performed a IP configuration on a 2501 series Cisco Router.
• Carried out basic and advance LAN testing and trouble shooting
• Configured VLANs on 1900 series Cisco switch
• Configured advanced routing protocols IGRP on a 2501 series Cisco router
• Discovered routing errors using Ping,TRACE and debug commands and recovered including port resets, loading IOS and configurations
• Designed/planed and implemented LAN solutions, which require switched hybrid, mixed speed and hierarchical LAN technologies.

Confidential

• Responsible for all aspects of IT systems deployment, support and operation,
• Including all software applications, LAN and WAN network and client/server as well as hardware procurement, tech support and data and telephony communication.

Confidential

Installed Red Hat OS and managed workstations and servers

Reboot and shut down the system, installed devices and drivers, partitions, created users and system security, rlogin, ftp, advanced shell programming using C language, Shells, editors, Domain Name System, System backups, Syslog and log files, configured the Kernel, File system, Network File System, network routing and send mail

Exploited common Unix utility programs

Confidential

• Analyzed problem and made recommendations of new IT systems
• Implemented, supported a range of advanced technology products including assisting web order entry
• Created, managed, and provided sales and deployment of end-to-end Microsoft's products.

Confidential

• Installed/configured/maintained NT server 4.0, windows 2000 server, exchange server 5.0/5.5, MS
• BackOffice, MacAfee ViruScan.
• Troubleshoot and maintained a network of 25 desktop workstations and peripherals.
• Performed software and hardware upgrades and planning
• Performed backup, recovery disaster recovery, installation and operation of urge scale multi-protocol networks TCP/IP as well as hands on network problem determination, isolation and troubleshooting using Ping ant Telnet utilities .
• Troubleshoot and maintained internet/e-mail account
• Performed a Cisco Router and the Firewall configurations

Confidential

• Performed windows 2000/NT workstation/server installation and configuration
• Built IBM server, workstation and laptop
• Performed advanced hardware troubleshooting
• Performed basic software troubleshooting and diagnostics
• Tested resources and configured, updated and maintain the network hardware and software.
• Loaded application software on single user OS.
• Installed and operated a urge scale multi-protocol networks TCP/IP as well as Hands on network Problem determination, Isolation and Troubleshooting using ping utility .

Confidential

• Supported Computer user with the use of Operating Systems Win 98, DOS, Unix and Microsoft Office 97/2000 Access, word, PowerPoint, Excel applications.
• Supervised and maintained the security of the computer system.
• Tested and debugged student's C /C/Java and VB programming projects.