Professional Summary

• Over 7 Years of IT experience with around 5 years of experience in the Salesforce.com CRM Platform as Developer/Administrator and above 2 years of experience as a Java developer.
• Extensive experience with Apex code, Apex Trigger, Apex class Apex Web service and Visual force page, Component Controllers .
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management Web-to-Lead, Email-to-Case .
• Experience working with Salesforce.com sandbox and production environments.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Accomplished Custom Integration of Outbound Messages, Workflow Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package Custom Application, Sandbox data loading.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Created Page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Efficiently maintained user roles, security controls, creating shared security rules, profiles and workflow rules.
• Extensive experience in bulk data migration and integration using Apex Data Loader.
• Experienced in Java/J2EE, Oracle, and SQL.
• Profound experience and understanding of Object Oriented Design OOD , UML, MVC, multi-tier architectures and distributed architectures.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JavaScript.
• Quickly master and enjoy learning new technologies, methodologies, and responsibilities.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

Technology

Professional experience

Confidential

Role: Sr.Salesforce Developer/Admin

Responsibilities:

• Creating dashboards to present the reports according to the user profiles.
• Used data loader to load the records on to the force.com platform.
• Maintain field level, record level and object level security on custom fields and objects.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created Apex classes, triggers to enforce constraints in accordance with the business rules on the custom objects.
• Scheduling Apex jobs for processing large records.
• Configuring email to case feature to stream line internal help desk administration.
• Integrated the Web Services for extracting the data from external systems.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules, Escalation rules for cases, automating business logic

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Role: Salesforce Developer/Admin

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Experienced working with Standard objects like leads, opportunities and cases.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Worked with Data loader for loading the attachments into salesforce.com.
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Worked on role hierarchy sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for FLS, Record-level Security.
• Analysed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created the platform on Sandbox IDE, tested and deployed in production.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform Sandbox and production , Force.com IDE.

Confidential

Role: Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of SalesForce.com.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation Web to Case on Case Object to track and solve customer's issues.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created and deployed several workflows, and Reports using salesforce.com platform.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created and used Email templates in HTML and Visual force. Created Custom Objects and fields for transactional and contractual information.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Involved in accounts merging, maintaining Public groups.
• Uploaded about close to a million records using the Data loader.
• Created various Analytical Snapshots to schedule various report generations.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction.

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE.

Confidential

Role: Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Configured the Salesforce.com environment.
• Developed Visualforcepage using the extension controller according to the client's requirement.
• Developed Apex Classes Triggers to implement the business logic as per the requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed SOQL and SOSL queries to get data from different related objects.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Provided custom reports and dashboards to support the needs of the users and executives.

Environment: Saleforce.com platform, Apex, Visualforce Pages, Component Controllers Pages, Data Loader, HTML, Java Script, CSS, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica On demand

Confidential

Role: Java Developer

Responsibilities:

• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control MVC architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component.
• Responsible for Testing - unit testing integration testing using Junit.
• Developed application code using Core Java and J2EE Servlets, XML in Eclipse tool.
• Involved in designing and coding JSP's, Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login.
• Developed several stored procedures/Triggers for automated action items to integrate with default tracking module.
• Created SQL queries and stored procedures for CRUD create, read, update and delete operations on database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, Servlets, XML, JDBC and Servlets, ANT, Apache Tomcat 4, Java Script, XML, JUNIT, Eclipse.