SUMMARY

• Certified in salesforce.com as ADM 201 and DEV401
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Extensive experience in SalesForce.Com CRM Configuration, Customization, Testing and production support of applications.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Created several reports and dash boards.
• Hands on experience on SalesForce.com developer toolkit force.com IDE , Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL SOSL.
• Hands on experience in requirements gathering, preparing functional specifications and technical design documents.
• Creating,retrieving,updating record of the Salesforce object using BulkAPI
• Excellent knowledge of Object Oriented Concepts, Unified Modeling Language UML , requirement analysis, design, implementation, testing and support of business applications.
• Familiarity with Object Oriented Analysis Design using UML with help of Rational Rose.
• Object-oriented software programming experience in C , Java, C
• Good knowledge on various technologies like Web Sphere MQ, MQ workflow.
• Developed application using Java, Jdbc, Servlets, Webservices and PL/SQL.
• Knowledge in java-based web application development Servlets, Jsp .
• Quick learner, highly organized, excellent analytical and interpersonal skills. Ability to work on multiple tasks in a fast paced environment independently and in a team.
• Good team player with professional attitude having excellent analytical and communication skills.
• Exposure to all stages of Software Development Life Cycle. Ability to understand Functional Requirements and Design Documents.

TECHNICAL SKILLS

Languages : Apex, Visual force, Java, PL/SQL, SOSL, C , Unix Programming.

Web Technologies : HTML, XML, Java Script.

WebSphere : Websphere MQ.

Databases : Oracle 9i/10g, MYSQL, MS-Access.

Querying tools :SQL Plus, PL/SQL

OS : UNIX, Windows 95/98/2000, Server2003/XP

CRM/ERP : Salesforce.com

Application Tools : Eclipse 3.4, Force.com IDE, Data Loader, Apex Explorer.

Modeling Tools : Rational Rose Unified Modeling Language

PROJECT EXPERIENCE

Confidential

Role:Salesforce Developer

Patch reports on everything you need to know about your town, from local government to school news to what to do with your family this weekend.

And your local Patch makes it easy for you and your neighbors to connect and post your news and events too.

All of this, plus comprehensive listings of local restaurants and shops, home improvement services and businesses, events, and more all in one place in over 1,000 communities and counting.

Responsibilities:

• Developed business logic as per business requirements using force.com IDE, Apex Classes Triggers, Test Methods and writing SOQL queries.
• Provided Live Production Support by creating test classes for the Triggers and assisting Project Mangers with the deployment on the production org. Debugging Apex classes and extending the functionality based on the requirements
• Worked on the java applications which are connecting to the salesforce and the adtech servers.
• Verified the debug log files on java application.
• Maintained the packages of DupeBlocker,Echosign.
• Understanding business requirements of Sales and Marketing users and creating dailyadministration tasks like custom reports, dashboards, user setup, and page layouts
• Deployed the changes from the java applications to the FileZilla.
• Monitored the asynchronous batch jobs in the salesforce.
• Developed business logic as per business requirements using force.com IDE, Apex Classes Triggers, Test Methods and writing SOQL queries.
• Monitoring the changes in the OBI Payment schedulers.

Confidential

Role:Salesforce Developer

Responsibilities:

• Involved in Functional Design and Technical Development of IDP application modules.
• Implemented a custom user interface design that will walk through entire IDP process.
• Developed a step-by-step wizard using several VisualForce pages,the various pages will seamlessly walk the user through the necessary steps to get an IDP process complete.
• Designed, Developed and Deployed the Custom Objects, Page layouts, Custom tabs,Components, Visual Force Pages to suit to the needs of the application
• Worked with business users to understand their existing processes and IT systems forrequirements gathering phase.
• Created custom objects and maintained the many to many relationship on the visualforce pages.
• Created workflow rules,approval process and defined related tasks, Time triggered tasks, email alerts, filed updates to implement business logic.
• Displaying Logos and hyperlinks to display error message on the visual force pages
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record levelpermissions to provide shared access among different users.
• Maintaining inbound and out bound changeset.
• Created fields,validation rules and auto populate values, help text on the visualforce pages.
• Designed, Developed and Deployed Apex Classes, Controller Extension Classes to supportVisual Force pages development, Test Classes for Unit testing and Apex Triggers for variousfunctional needs in the application.
• Configured reports and dashboards catering to business requirements. Report folders to assist managers to better utilize SalesForce as a sales tool and configured various reports and for different user profiles based on the needs in the organization.

Confidential

Role:Salesforce Developer

Interactive Data delivers a comprehensive set of products and services designed to meet the needs of the front, middle and back offices at some of the largest and most well-known institutions around the world.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to matchthe functional needs of the organization.
• Performed the roles of Salesforce.com Analyst, Developer and Administrator in theorganization.
• Providing enterprise business support and implementation of Salesforce.com instances.
• Understanding business requirements of Sales and Marketing users and creating dailyadministration tasks like custom reports, dashboards, user setup, and page layouts.
• Implementation of Complex business logic using Apex and Visual Force.
• Perform configuration, sharing rules, group set-up, and role hierarchy.
• Developed business logic as per business requirements using force.com IDE, Apex Classes Triggers, Test Methods and writing SOQL queries.
• Customized the Salesforce.com applications by including custom tabs like Quality ServiceCleanliness and Customer Satisfaction to make Salesforce.com CRM relevant to thebusiness.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs andComponents to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers forvarious functional needs in the application.
• Extensively involved in deploying application to various environments.
• Used change set to transfer from sandbox to testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help
• salesforce.com support.

Confidential

Role: Salesforce Developer

Responsibilities:

• I was involved in salesforce customization like building Objects, fields, page layouts, profiles,roles and validation rules.
• Implemented Object and field level security permissions to hide critical information on the Profile users.
• Developed custom Apex triggers for approval and custom workflow solution.
• Configured reports and dashboards catering to business requirements. Report folders to assist managers to better utilize SalesForce as a sales tool and configured various reports and for different user profiles based on the needs in the organization.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Used Informatica on demand tool to migrate salesforce data.
• Used SOA to use reuse software components.
• Integrating data from external components we used WSDl file service.
• Worked on some webservices components.
• To send customization information from sandbox environment to testing environment and from testing to production environment we used change set to migrate the data.
• Worked with business users to understand their existing processes and IT systems forrequirements gathering phase.
• To import the data on the bulk process we used dataloader.
• Configured business rules and implemented complex business rules in Sales force for complexworkflows.
• Developed business logic as per business requirements using force.com IDE, Apex Classes Triggers, Test Methods and writing SOQL queries
• Responsible for unit, integration and regression testing and end to end user testing.
• Created page layouts, search layouts to organize fields, custom links, related lists, and otherComponents on a record detail and edit pages.
• Worked with teams and business partners to identify practical solutions through existing or new business systems technology, responsible for the administration and on-going support of the application in cooperation with the business and areas of IT.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, XML, SOA,WSDL,Triggers, Security Controls.

Confidential

Role:Salesforce Developer

• TD Ameritrade Institutional is a leading provider of comprehensive brokerage and custody services to more than 4,000 fee-based, Independent Registered Investment Advisors RIAs and their clients. Our advanced technology platform, coupled with personal support from our dedicated service teams, allows investment advisors to run their practices more efficiently and effectively, while optimizing time with clients. Responsibilities:
• Involved in technical design for the functional requirements of implementation of Salesforce.com.
• Worked on various salesforce.com Standard Objects, Custom Objects, Triggers, Classes,Pages,Custom Buttons and Reports.
• Designed, Developed and Deployed the Custom Objects, Page layouts, Custom tabs,Components,
• Visual Force Pages to suit to the needs of the application.
• Implementation of Complex business logic using Apex and Visual Force.
• Created page layouts, search layouts to organize fields, custom links, related lists, and otherComponents on a record detail and edit pages.
• Responsible for dealing with Roles, Profiles and System Administrator activities.
• Designed, Developed and Deployed Apex Classes, Controller Extension Classes to supportVisual Force pages development, Test Classes for Unit testing and Apex Triggers for variousfunctional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updatesto implement business logic.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record levelpermissions to provide shared access among different users.
• Maintaining inbound and out bound changesets.
• Created profiles and implemented Object and field level security to hide critical information on theProfile users.
• Setting up data sharing rules and Execute configuration changes.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders to assist managers to better utilize Salesforce as a sales tool and configuredvarious Reports and for different user profiles based on the need in the organization.
• Participated in the discussions for functional and user interface interaction.
• Responsible for unit, integration and regression testing and end to end user testing.
• Involved in Data Migration using Data Loader and Informatica power exchange.
• Updating the records using Soap webservice api.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visualforce,Triggers,Workflows,Sharing Rules,Security Controls

Confidential

Role: Salesforce Developer

Avaya Agile Communication Environment can be used as to build innovative customer service solutions beyond the traditional CTI enabled contact centre. Avaya ACE provides pre-packaged adapters for integrating CRM Software Salesforce.com to enable customer service facing employees, just contact centre agents to benefit of Screen-pops of Customer data.

Responsibilities:

• It is mainly to automate the sales tasks, including order processing, contact management, information sharing, inventory monitoring and control, order tracking.
• I was involved in sales force customization like building Objects, fields, page layouts, validation rules, and work flow rules, Building Apex Classes, and Triggers etc. Preparing and executing Test script for integration testing.
• Provided Live Production Support by creating test classes for the Triggers and assisting Project Mangers with the deployment on the production org. Debugging Apex classes and extending the functionality based on the requirements.
• Worked on various Salesforce.com standard objects, custom objects, triggers, classes, pages and Reports
• Single sign-on using federated authentication using single assertion markup language.
• Viewing and modifying single sign on errors.
• Working with identity monitor.
• Reviewing SAML login history.
• Just-in-time provisioning for security.
• Validating the SAML response sent by my identity provider
• Developed and deployed the Custom objects, Page layouts, custom tabs, components, Visual Force Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, Time triggered tasks, email alerts, filed updates to implement business logic.
• Developed business logic as per business requirements using force.com IDE, Apex Classes Triggers, Test Methods and writing SOQL queries.
• Involved in Data Migration using Data Loader.
• Extensively involved in deploying application to various environments.
• Created validation rules, workflows, objects, fields that are required as part of development process.
• Configured reports and dashboards catering to business requirements. Report folders to assist managers to better utilize SalesForce as a sales tool and configured various reports and for different user profiles based on the needs in the organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different Users.
• Responsible for unit, integration and regression testing and end to end user testing. Involved with business users during User Acceptance Testing and Training.
• Involved in production support L2 and L3 issues.

Environment: Salesforce.Com API, Apex Data Loader, AppExchange, Apex, Visual Force, Triggers, SOQL.

Confidential

Role: Salesforce Administrator

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Administered Salesforce.com applications and migrated code/data from different environments
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Implemented Salesforce.com dashboards as per business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods. Maintained roles, profiles and user accounts
• Developed dynamic salesforce.com visual force pages using Java script, Ajax toolkit and JQuery.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users' roles, permissions and profiles as per business requirement. Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects

Environment: Eclipse IDE, JavaScript, Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates.

Confidential

Role: Salesforce Administrator

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects
• Created reports using combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, S-control, XML, Triggers, Security Controls.

Confidential

Role: Java Programmer

Responsibilities:

• Responsible for coding as per the Framework standards.
• Involved in Design and Development of application modules.
• Code maintenance in CVS with issue resolving description.
• Developed J2EE components on Eclipse IDE and j2ee design patterns like the business delegate, service locator and the data access object pattern.
• Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.
• Used the concept of hidden variables for security and performance issue.
• Designed and implemented Controller and Model Components.
• Message channel agent used to transfer message to intended destination by using
• channel exits.
• Designed and developed various Java utility classes to do functions like parsing data from XML file, inserting data into the database after performing various validations.
• Implemented business logic by developing business services using EJB.
• MQ channel configuration using different transmission protocol.
• Involved in managing JMS messages on various JMS and MQ queues using IBM Web sphere.
• Developed queries and reports in PVCS Tracker to ease the defect fixing.
• Defining and maintaining Queue Managers, Queues, Channels and other MQ Objects.
• Created clusters of queue manager to achieve load balancing and also to simplify theoverall administration process.

Environment: Java, Jsp and Servlets using J2EE Architecture, JDK 1.3, Eclipse,Tomcat,Jms,Websphere MQ,HTML,EJB.