Professional Overview

• More than 7 years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, workflows, e-mail services and approval processes using customization Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Expert in Sales and Support clouds.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C , C , Java.
• Proficient in databases including MS SQL Server 2005/2008, Oracle MS Excel.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Technical Skills

Professional and Business Experience

Confidential

Salesforce.com Consultant

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning ppermission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings mapplets in Informatica to load the data using different transformations.
• Performed Optimization at both the Mapping Level and Session Level.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Implemented Error Processing for Informatica Mappings and Workflows.
• Extensively worked in the performance tuning of programs, ETL procedures and processes.
• Successfully moved the Sessions and Batches from the development to production environment.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force Pages, Component Controllers , Salesforce.com Data Loader, Informatica Power Center, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential

Salesforce.com Consultant

Responsibilities:

• Interacted with various business team members JAD Sessions to gather the requirements and documented the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity,Leads, Campaigns, Reports and Dashboards.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application. Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Integrated using Web Services SOAP technology for extracting the data from external systems SalesLead Integration, LeadAmex, and Incentives Tracking System to display in the pages of salesforce.com.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.
• Developed data migration scripts and also implementing data cleansing tools.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed and developed account development plan application for EMEA SalesForce.com Business users.
• Developed Test cases for Unit Testing, and also was involved in the Integration Testing.
• Used the sandbox for development, testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Successfully moved the Sessions and Batches from the development to production environment.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force Pages, Component Controllers , Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Components, Controllers Extensions , Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM this involved designating access to the applicable user within the user hierarchy.
• Used Informatica, the on Demand cloud technology to integrate Salesforce with Big Machines.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, API.

Confidential

Salesforce.com Consultant / APEX Developer

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Worked intensely on custom objects, triggers and workflows.
• Developed and customized User interface in salesforce.com using Visual force, APEX controllers and Force.com IDE.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Extracted the data from salesforce.com application into the external databases Oracle 10g for generating large data reports using the Informatica.
• Created and used Email templates in HTML and Visualforce.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Experience in Data Mapping from Siebel Tables to Salesforce native table, Data Cleansing, SQL Scripts, IFB scripts, Performance Tuning .
• Created views and store procedures to extract data from Siebel standard procedures.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.
• Designed and built custom applications using Force.com and Visualforce.com.

Environment: Saleforce.com platform, Seibel CRM, Boomi Integration, APEX Language, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Java Developer

Responsibilities:

• Involved in the development of Panels for the application using the MMIS framework.
• Develop Business logic for the customer in the servlets.
• The panels were developed using the JSF-my faces and MMIS framework components.
• Hands on experience in deploying and managing applications using web logic server.
• Generate the Hibernate Mapping Files.
• Defect fixing and Maintenance.

Environment: Java, JSF My Faces , Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.

Confidential

Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Used DAO's and DTO's design patterns.
• Configure the Eclipse IDE with Web Logic Application Server for Entire Application.
• Validate Framework was used for both client and server side validations.
• Implemented design patterns like Front Controller, Business Delegate, Session Fa ade, Service Locator and DAO.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team
• Actively involved in view side implementation, server side business logic implementation and testing.

Environment: J2EE Java, JSP, Servlets, Struts, Java Beans, MVC, JMS, EJB2.0 , Weblogic8.1, JavaScript, ORACLE9i, HTML, DHTML, XML, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0 , Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.