Summary

• 7 Years of IT experience in Software Development Life Cycle SDLC which involves requirement gathering, analysis, design and development of applications using Salesforce.com CRM, Force.com platform, Java and J2EE as Developer.
• Four years of experience in Salesforce.com development, Sales cloud, Service cloud, Apex Classes, Apex Triggers, Visualforce pages, Integration, SOQL, SOSL and Force.com API.
• Strong implementation and working experience with salesforce CRM and development life cycle.
• Extensive implementation in customization/configuration tasks like creating Profiles, Roles, Users, Page Layouts, Search layouts, Validation rules, Email Templates, Workflows, Approvals, Reports, Dashboards, SSO and Network settings.
• Implemented Web-to-lead and Email-to-case functionality in Lead and Case objects respectively.
• Used tools like - Developer console, Force.com IDE and Eclipse IDE Force.com plug-in for developing Apex classes, Visualforce pages, Triggers and creating Objects, Fields and data tools like Data Loader for data import and export operations.
• Implemented Salesforce Outlook Connector for creating and synchronizing contacts and activities with salesforce.com
• Profound experience in customizing Reports and Dashboards, setting up Analytic snapshot, to dump data on regular basis.
• Strong implementation experience in managing data security using OWD, sharing rules, apex managed sharing rules.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience of working with excellent understanding of the MVC Model View Controller design pattern.
• Good experience in modeling salesforce objects using relationships like Lookup, Master-Detail and Junction object.
• Experience in managing developer, configuration-only, developer pro and full copy sandbox.
• Strong Knowledge integrating AppExchange managed and unmanaged applications with salesforce.
• Sound experience with Object Oriented Programming concepts and developed web technologies using JSP, Servlets, ASP, C .
• Written SQL, PL/SQL using Oracle11/10i, My SQL.
• Excellent domain knowledge on Applications: CRM, Finance, Retail and Health Care.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.

Technical Skillset

Professional Experience

Confidential

Senior Salesforce.com Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Involved in Salesforce.com application setup and customization activities to match the functional needs of the organization.
• Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, OpportunityLineItems, Leads, Campaign, Events, Tasks, Cases.
• Created Custom Objects, Tabs, validation rules, Components with respect to business requirements.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like PageBlock, CommandButtons, ActionSupport, ActionFunction.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created multiple Profiles, Roles, Page Layouts, Record Types and configured the Permissions/Permission sets based on the Organization hierarchy requirements.
• Developed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.
• Developed several Custom Reports Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.
• Generated stubs in salesforce from the WSDL of external application.
• Written apex REST web service classes for inbound calls to salesforce.
• Implemented Data Loader through the Command Line Interface to extract the data from database to run at scheduled times.
• Worked on Single Sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider intel expressway cloud 360 along with LDAP server settings.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.
• Embedded Javascript and JQuery in the visualforce pages.
• Implemented custom Cascading Style Sheets CSS for visualforce pages.
• Written Apex Test classes to Unit test Apex classes before Production deployment.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Triggers, Visualforce pages, Custom Objects, Tabs, Email Templates, Workflow Approvals, Sharing rules, Reports, Dashboards, Eclipse, Force.com IDE, Salesforce outlook connector, Web service, SOAP, REST, HTML, CSS, Java script, Windows7.

Confidential

Title: Salesforce Administrator and Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Salesforce Automation-Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Worked with objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products, and Cases.
• Created Profiles, Roles and implemented Object and field level security to hide critical information on the profile users.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people. Logged in as users of specific profiles and have done the testing of the application.
• Implemented data security features with secure hardware tokens to create a failsafe login authentication process.
• Customized Visual force pages and modified the code for restricting some countries with which they are not willing to do the business.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from salesforce.com application into and csv
• Involved in the Data Transformation activity while transferring the data to the external system using Informatics on Demand and worked on Data Cleansing Tools such as People Import and Demand Tools.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values CSV files.
• Performed the role of support engineer for the internal users, helped them in getting used to the application, generated reports, and saved them for further access to the users.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow Approvals, Web Services, Force.com Eclipse Plug-in, Security Controls.

Confidential

Senior Salesforce.com Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Experienced in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report list view development, process flows and documentation.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on different Integration issues and worked on developing Visualforce Pages and Controller classes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating data into salesforce from external files.
• Done cleaning of data using apex and excel functions.
• Used Force.com Eclipse IDE for developing visualforce pages, Controller Classes and Triggers.
• Used the sandbox for testing and deployed code to the instance after testing.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Workflow Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows Vista.

Confidential

Salesforce.com Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Developed Apex Classes Triggers and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Apex Classes Controller Standard, Custom and Extension and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filled updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Account, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created email templates and inbound emails using Visual force for the clients and customers.

Environment: Saleforce.com CRM, Apex, Visualforce Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Data Loader, Force.com IDE, Windows XP.

Confidential

Java/J2EE Developer

Responsibilities:

• Developed use cases, drawn sequence diagrams and class diagrams of the application.
• Designed and developed code for MVC architecture using Struts framework that uses Servlets, JSP, ActionForm, ActionClass and ActionMapping
• Implemented base classes, setting up framework classes/configuration files for implementing full fledged J2EE application
• Implemented Action Form class, Action class and Action Mapping for separating the business logic from the presentation logic using Struts framework
• Implemented persistence layer using Hibernate
• Developed XML configuration and data description using Hibernate. Hibernate Transaction Manager is used to maintain the transaction persistence
• Setting up build environment by writing Ant build.xml, taking build, configuring and deploying of the application in all the servers
• Developed presentation layer using HTML, CSS, JSP and JavaScript.
• Used design patterns like Value Object, Business Delegate and DAO.
• Performed design, code reviews and prepared detailed documentation.
• Implemented Exception mechanism and used Struts error message mechanism.
• Developed Log4j to log the entries, while running the application.
• RAD 6.0 is used as an IDE for development.
• Used Junit to write TestCase.

Environment: Java, J2EE, Eclipse, Struts1.1, EJB2.1, Servlets, JSP, JavaScript, Ant, Oracle9i, JUnit, XML, HTML, CSS, DTD, XML Schema, CSS, FTP, SAX, DOM, XSLT, WebLogic, Ant, Windows XP, Linux.

Confidential

Software Engineer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, JSP, Servlets, Java Beans, JavaScript, ORACLE8i, HTML, Tomcat, DHTML, XML, Windows XP.