SUMMARY:

• A seasoned leader with experience in Product Testing and Support in Agile and Waterfall models in Telecom Network Management, Cisco VoIP, Unified Communications and Enterprise Mobile Applications.
• Core Strengths
• Software Test Life Cycle
• Product Support
• Sanity and Performance Testing
• Product Release Management
• Test Plans and Bug Tracking
• Agile Software Methodology
• System Integration and Testing
• Prototypes and Simulation
• Business and System Requirements Specifications
• Quality Analysis and Process Improvements

TECHNICAL SKILLS:

Testing: Integration, Performance, Sanity, Test Plans Regression, Defects and Release Tracking

Networking: Cisco VoIP (H323, SIP, MGCP), TCP/IP, LAN, WAN, Firewall, Security and Wireless

Software: Agile, Java/J2EE/C - C++, Android, iOS and HTML5/CSS/jQuery/MVC, PHP/HTTP REST

Databases: MS SQL, MySQL, SAP, Oracle and Informix

OS: Linux, Windows and Mac

Software: MS Project and MS Office

PROFESSIONAL EXPERIENCE:

Confidential

Test Project Consultant

Responsibilities:

• Testing and support for User Acceptance scenarios for Enterprise Mobile IOS and Android Solutions.
• Agile and Test Driven System Integration and Support for Wireless Telecom API Releases.
• VoIP Protocols testing for Contact Center interactions using Cisco, Avaya, Nortel, Siemens.
• Quality Assurance and Test scenarios for SIP Softswitch PBX, Load and Performance Testing
• Specialized test scenarios maximizing software test coverage for VoIP and Mobile integrated networks
• Testing migration and integration scenarios for VoIP protocol and Data migration in Virtual Cloud platforms, Mobile and Social Media integration.
• Reduced retest effort scenarios by 10% for Wireless Telecom APIs by providing efficient test coverage and test integration scenarios.
• Increased VoIP call management component performance for disaster recovery and loading scenarios.

Tools: and Technologies: Android, IOS, Mobile Bluetooth/GPRS, SIP FreeSwitch, Java/Java Script, PHP, Apache Tomcat, HTTP, Salesforce, MySQL, Oracle.

Confidential

Test Project Consultant

Responsibilities:

• Planning and tracking of Telecom Test Beds for legacy, Wireless and Mobile internetworking
• System Integration of Prototypes for Underwater, Health Device Sensors-Android, JME, Mobile GPS.
• Ability to understand Enterprise Mobile applications technical specifications and functional requirements and ensure complete test coverage.
• Strong experience in testing mobile applications on both iOS and Android applications
• Quality analysis using Lean Six Sigma process for Mobile Retail, Hospital Patients serving time.
• Tracking HR System process response time for providing SAP support staff to MNC from Krypt.
• Achieved 10% cost savings by reuse of legacy telecom equipment in Wireless and Mobile technologies
• Lead effort for a prototype health device integrating traditional and modern medical practices.
• Reduced patient waiting time, improved lab results for better diagnostics for major hospitals using Lean Six Sigma Methodologies.

Tools: and Technologies: Android, Java/J2ME, Mobile Bluetooth/GPRS, MS Project, DMAIC, SAP, HW (Arduino, Rasberry, CubieBoards), T1/E1/FR/ATM.

Confidential

Test Project Manager

Responsibilities:

• Anchored Testing, support and solution review for Mobile Apps in Oil and Gas and Travel Industries.
• Lead Agile development and Testing for Mobile projects for Infosys SAP Alliance for Retail Clients.
• Experience with the Android, iOS, SDK, and developer / QA tools
• Good Knowledge of improvements across versions of Android and iOS operating systems
• Process initiatives for CMMI and migration from Water fall model into Agile methodology.
• Successfully anchored complex proposals, interaction with customers, cross functional business and technology teams for Oil Gas and Travel industries.
• Reduced TAT by providing common requirements and testing for Mobile API framework to be used across different OS (Android, IOS, Windows)
• Provided mobile solutions proof of concepts for banking and credit card clients.

Tools: and Technologies: Agile, CMMI, Android, iOS, C#/.Net, BlackBerry Java, Java Script, HTML5, CSS, Mobile MEAP/MDM using SAP/Sybase, Oracle BPEL, MS Project, MS Windows, SharePoint.

Confidential

Programmer Analyst

Responsibilities:

• Test Lead for Metro Ethernet NMS- Java/Oracle, MS SQL, Cisco Metro Ethernet Switch.
• Lab reproduce for customer issues - Java/LDAP/SSL Security, Cluster Overload and Disaster Recovery, Windows AD Max Registrations, App Crash issues, TCP/IP, Call support using Gateways with VPN, Firewalls/Security.
• Established Lab Test beds for VoIP protocol tests for Customer issues using H323, MGCP, SIP.
• Established, grown and stabilized Infosys Cisco VoIP 7 Day Support Project Model
• Successful live installation and support for first Cisco Metro Ethernet NMS Solution Customers.
• Obtained 10% improvement in performance and sanity testing of Cisco Metro Ethernet solution.
• Successfully identified and closed LDAP/SSL security feature requirements into VoIP Cisco Unified Communications manager product.
• Maintained highest CSAT for consecutive years and increase in business revenue and resources for Cisco and Infosys
• Created replicable support models for other projects in Cisco Infosys ODC.

Tools: and Technologies: Metro Ethernet, Cisco Unified Communications Manager (CUCM), CCNA, Windows, Oracle, MS SQL, Informix, Routing, Switching, LDAP, SSL, TCP/IP, MGCP, SIP, H323, IP Testing Simulators, Java/J2EE.

Confidential

Test and Software Lead

Responsibilities:

• Automated OAM Diagnostic Module steps for Nortel Long Haul Optical Switch.
• Executed test scenarios for inter networking using Long Haul Optical Switch.
• Testing common Java/C++ API Platforms used in Optical Network Management System.
• Tested scenarios for Optical Switch and IP Network Integration.
• Achieved 10% improvement in TAT and cost for automating Long Haul Switch OAM Feature procedures.
• Successful integration of Nortel and competitors Optical and multiplexing traffic scenarios.
• Simplified complex requirements for Nortel Optical Customers by coordinating with multiple business and technical teams.

Tools: and Technologies: Java/J2EE, C/C++, Protel, MS SQL, Unix, Windows, Visual Basic, HTML5, SONET Optical Long Haul and Access Multiplex switches, NMS FCAPS, OAMS

Confidential

Software Designer

Responsibilities:

• Implemented NMS features in VoFR, T1, E1, SONET Rings using C/C++, Java, Unix, Informix
• Integration and Regression Testing for Wireless ATM BTS Switch, Mobile NMS.
• Test Lead for NMS Bandwidth Utilization, Route Optimization, Device Configurations.
• Reduced 10% TAT for SONET rings NMS features by using simulator based testing.
• Introduced effective bug tracking and unit testing for NMS feature development
• Reduced TAT for DB dependency by integrating with Node Element and Application teams.

Tools: and Technologies: Java/J2EE, C/C++, Protel, MS SQL, Unix, Windows, Visual Basic, HTML5, SONET Optical Long Haul and Access Multiplex switches, T1, E1, X25, FR, ATM, Wireless, NMS FCAPS, OAMSs Available on Request