SUMMARY

• An experienced, disciplined, and highly - motivated LMS consultant who has worked on a wide range of projects in various domains; An accomplished and fluent communicator with strong investigation, quick-learner, problem-solving and decision-making skills.

CORE COMPETENCIES

• Requirement Analysis Consulting Client Relations Process improvement Project LeadershipInternal quality auditor LMS implementation and administration
• 11+ years of experience in IT industry with 8+ years of experience in e-Learning industry and extensive knowledge on various Learning & Talent Management systems including Confidential, Moodle, CSOD, ComplianceWire
• 8+ years of SuccessFactors implementation and support experience
• Implemented Moodle LMS at Royal Dutch Shell plc, Netherlands.
• Implemented and support for SuccessFactors LMS at Confidential House, UK.
• Support for SuccessFactors LMS at Allerga USA.
• Experience in capturing as-is and drafting to-be business processes
• Experience in conducting workshops to capture Requirements with business users
• Experience in system design and testing
• Experience in creating user acceptance test cases and participate in the same
• Experience in creating screen mockups for prototypes
• Experience in project management of eLearning courseware development and LMS Implementation project

PROFESSIONAL EXPERIENCE

Confidential

LMS Consultant

Responsibilities:

• Application Configuration and Maintaining the existing environments of LMS application
• Delivering support to Business users and investigating, resolving Application Errors, Data discrepancies and queries (Functional or Technical)
• Take part in Business users meetings and assist in presenting the issue and solution.
• Development of Custom Reports using PRD tool as per business requirement
• Excellent understanding of LMS backend/database, knowledge of SQL and LMS database.
• Assisting Training Admins in developing, creating and uploading Content over LMS
• Designed Curriculum for the Global Roll-outs
• Testing Content provided by Third party Vendors before uploading it to Production LMS
• Root cause analysis of any issue over LMS content or application.
• Analyze and derive LMS solution fitment across product (i.e. Moodle, Compliance Wire, SABA, CSOD, SuccessFactor LMS etc.
• Configure and Setup demonstration for LMS products like Saba, Sumtotal, CSOD, SuccessFactor Bizx Suite, Moodle etc.
• Customer demonstration and Solution walkthrough of Learning Solutions
• Design and development of strategies involved in the deployment of the Learning and Talent Management system.
• Implement standard features in LMS to meet the needs of individual department initiatives, or work with LMS.

Confidential

Jr. Java Developer

Responsibilities:

• Developing, modifying the JSP/GUI pages. writing Business and Data Access Logic. manual testing of the Application planning and conducting training programs for new recruits in the team. participating in Peer Review meetings within team.
• SOFTWARE KNOWLEDGELMS knowledgeSAP SuccessFactors
• Implemented Confidential for 3500K users for Confidential (GlaxoSmithKline)
• Worked on Integration of various third party content with SuccessFactors LMS
• Worked on Configuration of the Confidential LMS
• Migration of Data and Content from various LMS to SuccessFactors LMS using API, SuccessFactors Connectors
• Managed custom report development using SuccessFactors Plateau Report Designer
• Administration of ComplianceWire LMS
• Involved in Migration of Data from Confidential LMS to ComplianceWire LMS using API and other ETL tools
• Implementation of Moodle open source LMS in DMZ server
• Integration of LAMS(Learning activity management system) with Moodle
• Administration of Moodle LMS

Environment: SCORM 1.2, AICC, XHTML, CSS2Operating Platform: Windows NT 4.0, Windows 7, LinuxWebTechnologies:HTML,XHTML, DHTML,XMLPROJECT DETAILS

Confidential

Jr. Java Developer

Responsibilities:

• Providing support close to 35,000 Learner base with more than thousands of Quality System Documents (Standard Operating Procedures and Work Instructions) hosted on ComplianceWire application
• Testing the content provided by Third Party Vendors to ensure that it meets the LMS requirements.
• Trainings Global Roll outs.
• Working with the team to prepare Data migration Mapping
• Assisting team in developing Data and Content Migration Strategy
• Providing inputs in Configuration workshops
• Helping them in queries to migrate data and Content
• Assisting end users in solving their issues related to application/content.

Confidential

Jr. Java Developer

Responsibilities:

• Have been to Client location (US) to participate in workshops on various prospects like patch upgradation of application.
• Meetings/discussions with Client on regular intervals regarding issues, discussions on various prospects in LMS application with respective business heads.
• Patch upgrades to be implemented in the current versions of these applications.
• Tested new version of LMS patches and Connectors.
• Developing and modifying scripts being used for data import in Plateau from other applications Coral, IAM and SAP
• Business Requirements gathering and development of new Custom Reports, modification of existing Custom Reports as per Client’s requirement using Plateau Report Designer Tool.
• Preparing Change Implementation documents that include complete work plan, roll back plan and implementation of configuration changes.
• Participating in Change Requirement Board meetings and implementing changes in system.
• Creating incidents and completing service tasks raised in service now as per the SLA agreement.
• Worked on Support tickets related to Application, Interfaces, Roles, Workflows, Analyzing the assigned tickets and providing satisfactory resolution to end users within the timeframe.
• Providing Root Cause Analysis report on various issues/problems related to LMS
• Helping other teammates in creating FAQ documents and reviewing the documents like FAQ which then be uploaded into client’s portal and providing data for Monthly Status Report.

UI Website Services

Confidential

Responsibilities:

• Used to conduct daily internal meetings with team
• Allocation of work to team.
• Contributed in creating JSF UI forms, content creation and uploading the war file to web server.
• Tracking of issues raised during Testing (internal + customer end) from defect raise till their resolution in HPQC.

Confidential

Jr. Java Developer

Responsibilities:

• Requirement gathering, analysis, testing and implementation throughout the project
• Primary responsibility for implementation of the core system.
• Applying Package Configuration, scheduling APM processes, all configuration changes with respect to UI, database, source code files and branding styles.
• Installation and configuration of Plateau Connectors like HR, Exchange-Rate, Item, Learning History, Schedule Offering.
• Developed Technical Installation plans that include Plateau application installation cases
• Coordinated and consolidating the task done by other team members, sending the status to the Manager.
• Used to upload and store project documents in CDMS.
• Used HP Quality Centre to log issues found during testing and involved in changing the state of the defects once they are fixed.
• Involved in solving the application, content, server related issues.
• Involved in writing weekly reports, daily reports.
• Helped testing team in performing Unit testing, System testing and regression testing.
• Helped support team in problem analysis, identifying the root cause of the issues (be it Application, content, server side or workflow, functionality related), and in solving them.
• Actively involved in Peer reviews within the team.
• Training for the new recruits into the team.
• Installing and configuring the Patch 20 to the core system across environments.
• Installation and configuration of Offline Player across environments.
• Integration of Live Meeting with Plateau Application across all environments.
• Developed Technical Installation plans that include plateau patches upgradation and Offline Player installation.
• Prepared Technical Installation Report for successful installation and configuration of Plateau Application and respective patches.
• Have given Knowledge Transition to Support Team.
• Involved in solving the application, content, server related bugs/issues.
• Analysis of production issues and bugs post release.
• Provided Resolution Details for post release issues.
• Have been to Client’s location (UK) to upgrade and configure the Plateau Application to Patch24 across all Confidential Environments.
• Installed and configured Connectors for Patch 24 across all Confidential environments.
• Prepared the System Analysis Plan, Installation Plan and Back out Plan for applying Patch 24 and Connectors.
• Taken active part in all the Technical/Project meetings/discussions.
• Prepared the Installation Report for implementation of Patch to the Plateau Application.
• Helped Testing and Support team in analyzing, resolving the issues/bugs.

Moodle VLE Implementation

Confidential

Responsibilities:

• Training the new recruits into the team.
• Installation and configuration of Moodle with Confidential, PHP and SQL Server on Windows platform.
• Actively involved in Requirement Gathering and Change requirement board meetings and have given suggestions to improve the implementation process
• Configured courses and SCORM modules.
• Installed and configured additional plug-ins like ClamAV Anti-virus, Aspell Dictionary, and Dragmath Editor for Mathematical Formulas.
• Implementation of IWA functionality (Integrated Windows Authentication) for Moodle.
• Customized the code.
• Performance test using OpenSTA testing tool.
• Prepared Test plan and Test cases.
• Generated Test scripts and Test reports.
• Installation and configuration of Ioncube encoder and Ioncube loader.
• Encoded Moodle source code using Ioncube.
• Tested the application using Functional Scripts and generated reports.
• Investigation of errors occurring in backup, restore and import.
• Successfully solved the issues related to import, backup and restore.
• Interacted with client, prepared the complete analysis report.

Confidential

Junior Software Engineer

Responsibilities:

• Involved in designing the prototype and coding
• Developed the JSP/GUI pages
• Involved in Manual testing of the Application
• Used to interact with the client.
• Participation in Peer Reviews within team.

Confidential

Junior Software Engineer

Responsibilities:

• Involved in coding of DGWorks module.
• Involved in writing Business and Data Access Logic.
• Developed, modified the JSP/GUI pages.
• Involved in the Manual testing of the Application
• Planning and conducting training programs for new recruits in the team.
• Participation in Peer Review meetings within team.

Confidential

Developer

Responsibilities:

• Have contributed in designing the JSP pages and done coding part.