Profile

• Hard working, self-motivated individual who is passionate about advancing information technologies for real-world solutions
• Experienced in research requiring a D.O.D Security Clearance, software programming, networking, and database development.
• Proven ability to manage customer satisfaction

Computer Skills

Platforms:

Windows Server 2003 /2008, XP, Windows 7, Linux, Unix

Applications:

MS Exchange Server 2003/2007/2010, Hyper V, VMware 4.x, Active Directory, and MS Office products, Symantec Backup, Symantec Endpoint Protection, Blackberry Enterprise Server, Exchange Management Console, Exchange Management Shell, DFS, NTFS, Ironmail

Languages:

Networking:

PowerShell 2.0, Java, JavaScript, C, SQL, HTML, CGI, PHP5, XML, CSS

Cisco, Dell, HP, and Extreme Hardware

Related

Experience

Senior Consultant

Confidential

• Team member responsible for supporting 12,000 end users at the Tier 3 support level
• Client interfacing to resolve high level issues within AD/Microsoft Exchange
• Created documentation for Tier 1 / Service Desk team members to better their first call resolution metrics
• Presented best practice solutions for their On-prem Exchange 2010 environment
• Mentor college new hires on MS Exchange application
• Performed file restores, file share permission modifications, created new file shares, provided MS application support/patching, corrected Citrix profile incidents, and remedied spam/phishing attacks

MS Engineer:

Confidential

• Senior Exchange Engineer responsible for upgrading, maintaining, monitoring, and troubleshooting a multi-site 2003-2010 Exchange environment with 8,500 mailboxes and BES 5.x. This includes writing maintenance scripts, patch rollout, server hardening, and continual upgrade design planning
• Obtained Microsoft Certified IT Professional status for Exchange 2010.
• Orchestrated and lead the migration of 7,000 2003 mailboxes to the Exchange 2010 environment
• Implemented High Availability into the Exchange 2010 environment using CASArrays and DAG groups.
• Responsible for planning, building, maintaining, monitoring and troubleshooting 400 vSphere 4.x virtual servers and 200 hardware servers.
• Familiar with a large organization Change Management procedure and how to initiate and follow these guidelines
• Led a team of engineers to recover a downed production server due to hardware failure. This involved customer notification, vendor coordination, hardware replacement, data recovery, root cause analysis, and lessons learned
• Assisted in the upgrade of the Virtual Desktop infrastructure consisting of 8 server and 3,000 clients
• Responsible for Active Directory maintenance and changes
• Member of a Technical Control Committee Board to review possible incoming application on the network
• Assist in IT policy creation to help protect the network while maintaining HIPAA compliance

Network Engineer:

Confidential

• Team member responsible for supporting 35 customers to include workstations, servers, network peripherals installations, maintenance and support, as well as customer interfacing to resolve tickets/issues
• Lead Systems Administrator responsible for maintaining a network consisting of 82 workstations, 4 servers ranging from Server 2000 to Server 2008, and Exchange 2007.
• SQL Database migrations and 3rd party vendor interaction
• Lead Engineer to migrate an Insurance company from Small Business Server 2003 to Server 2008 running Exchange 2010 with a Barracuda SPAM Security Appliance and Cisco ASA Firewall.
• Worked with a team of 4 Engineers to convert a customer's environment consisting of 7 buildings into a virtualized solution utilizing Hyper V with Server 2008. Installed/Configured Dell Blade technology along with Dell Equal Logic SAN device.
• Attended classroom training for Server 2008 , Dell Blade Servers, and Equal Logic SAN deployment and maintenance
• Lead Engineer in converting a medical practice consisting of 62 workstations, 8 servers, and 1 Dell MD3000i SAN into a virtualized environment utilizing VMware vSphere Technology with vMotion
• Install and configure Barracuda SPAM and Web Filter security appliances
• Install and configure Cisco ASA Firewall Appliances network switches

Project Lead

Confidential

• Helped develop and mentor 3 Application Engineers during their quest to design and implement a Website Decision Support System
• Applied various Software Development Lifecycle Models during the products development.
• Met with stakeholder to gather requirements, design ideas, and product timeline.
• Worked with other Database developers to design the backend MYSQL Database for their DSS website.

System Engineering Intern

Confidential

• Prepared documentation to support initiation of new engineering projects.
• Maintained trouble ticket logs between the clients and firm
• Redirected problems to appropriate resource
• Held Active Security Clearance
• Supported development of technology architecture for MSC Technology Refresh project.