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Technical Engagement Lead Resume Profile

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Technical Skills

Operating Systems

Windows, HP UX,SUN Solaris, AIX, Compaq True 64
Languages

Java, C , C, SQL, PL/SQL
Databases

Oracle, SQL Server, DB2
J2EE Architecture

JSP, Servlets, Swing, XML, XSLT, WSDL, SOAP, STRUTS,EJB
Domain Knowledge

Insurance, Telecommunication, Airlines, Life Sciences
Web/App Servers

WebSphere, WebLogic, Tomcat
Frameworks

Insurance New Business, Insurance CRM, Insurance Servicing Backbone, Insurance Industry Framework IIF , Pega Customer Process Manager for Insurance CPMI , PMF, TMF, Control and Compliance

Project Management Skills

WBS
Project Proposal
Project Charters
Stake holder management
Project closure activities
Contracts and SOW
Invoicing and Billing for services rendered.

PRPC Project Experience

Project Name:

Client

Confidential

Role

 Technical Engagement Lead and Enterprise Lead System Architect

Organization

Claims/BPM Underwriting

Team Size

30-40

Environment:

PRPC 5.4 sp2, PRPC 5.5 SP1,CPM for Insurance, Oracle 10g,,IBM Websphere 6.1, Claims Service Backbone

Responsibilities and Contribution:

  • Supervise all PEGA projects in ZNA and provide oversight to the partner and client development team.
  • Enabled the client and partner to the PEGA best practices and helped architects design and build application for change.
  • Recommend business process improvements and user interface best practices
  • Partnered with client to resolve any issues with PRPC by completing initial analysis and recommending solutions.
  • Created and presented status report to PEGA and ZNA upper management with the progress of the project and conducted governance meetings with the client and PEGA executives.
  • Help in sales cycle by providing thought leadership to client in an advisory role.
  • Managing a team of onsite and offshore resources and managing deliveries for the client.
  • Working as a liaison between the client and PEGA systems and providing though leadership in every phase of the project.
  • Review estimation on different projects to finalize project budget.
  • Managed and executed an enterprise wide project to implement Amazon CLOUD solution using PEGA systems CLOUD technology for the client.

Confidential

Responsibilities and Contribution:

  • Provided enterprise architect overview for the project to the integration team from Cap Gemini.
  • Performed design review of new LOB and Product Line
  • Created and presented status report to PEGA and Farmers upper management with the progress of the project.
  • Manage stakeholder expectations by conducting and stewarding project governance throughout the life cycle of the project.
  • Manage and allocate resources in the different projects and closely monitor project progress throughout the project life cycle.

Confidential

Responsibilities and Contribution:

  • Created business requirements by partnering with the Business Analyst and End Users
  • Helping in defining the Under Writing rules in PRPC.
  • Facilitated performance tuning project for the existing system running in production.

Confidential

Responsibilities and Contribution:

  • Identified process gaps to understand the TENET Compliance process
  • Managed prototypes projects with Perot and PEGA developers
  • Helped in the design of Enterprise Class Structure and Ruleset for the entire application after reviewing the design documents with Lead System Architects.
  • Mentored PEGA and Perot resources with day to day development to ensure best practices are followed.
  • Interact with Business group and IT on a daily basis during each phase of project life cycle to understand the business goals and lead the project to deliver the goals within time and budget.

Confidential

Responsibilities and Contribution:

  • Review the design of class structure and the rule-sets created by Lead System Architect
  • Designed and implemented the Primary flows for the Inquiry ,Complain ,Data Analysis and Lead Investigation Lead module
  • Interviewed Users from SAIC the final user of the system at client site to determine the business process flow for the complaint, inquiry ,data analysis ,lead and investigation module
  • Completed UAT testing and demoed how to use the application to the users
  • Estimated construction time lines for the modules and sub-modules of the system

Confidential

Responsibilities and Contribution:

  • Created process flows for Proposal Generation, Request for Additional information and Census Summary
  • Generated Proposal
  • Mentored client resources to help them become familiar with PRPC.

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