SUMMARY:

• 16+ years of Extensive Proven IT Functional and Technical experience in successful global launch of Learning Management Systems including services led integrations with third party applications and vendors, Sales Force, social and ecommerce systems generating revenue supporting customers, partners and employees.
• Roles led: Solution Architect/Technical Lead, Project Manager/Lead Business Analyst and Software Developer/Engineer in Learning Management, HR and ecommerce areas.
• Functional Skills (Business and Process Analysis):
• Major strengths include thorough functional knowledge of different sales and marketing applications which include Learning Management Systems (SumTotal, Saba), eCommerce Store, BI reporting systems and integrations with multiple vendors using web services.
• Versatile, innovative and loyal technical professional able to “Think Outside the Box” and see the “Big Picture” while staying on top of all the details.
• Hands on Technical program/project management experience running multiple projects at the same time using different project methodologies such as waterfall, agile/scrum. Certified Scrum Master.
• Proven ability to work multiple business stakeholders to meet their business requirements. Cross - functional communicator easily interfaces with high profile staff, vendors, and customers.
• Savvy knowledge in Business Process Analysis, Project Management, Risk and Scope Management, User Acceptance Testing, Development, and Customer Support.
• Has a successful record of implementation of various sales and marketing applications driving revenue up by 50-100%, minimizing the back end administration work and raising the positive feedback up from customers.
• Responsible for analyzing the business needs of the business users and stake holders to help identify business problems, propose solutions and short term/quick wins to the customers
• Technical Skills:
• Major strengths include architecting, customizing and configuring commercial off the shelf SaaS/On premise LMS applications (Saba Cloud, Saba On premise version, SumTotal LMS) as well as architecting and designing applications from scratch using latest Java/J2EE, Web Services (SOAP and REST APIs), data loading, middle ware (TIBCO) and Web technologies. Technically savvy in developing and leading the integrations to multiple applications from scratch (Saba Cloud, SumTotal LMS, Workday, SFDC, third party vendors) using SQL/PLSQL, data loads using ETL tools, SOAP and REST APIs, Analytics, integrating data with ODS (operational data source), TIBCO BW 5.12 as middle ware layer.
• Provided outstanding production support in resolving the issues in a timely manner.
• Conduct timely design and code reviews, and fixing the security vulnerabilities.
• Results-driven, customer-focused, a team player, mentor and a team builder.
• A strong relationship builder, confident at coaching and leading teams, gaining trust and respect with ease. Goal orientated with a strong work ethic, thrives in pressurized environments and takes on new challenges with drive and enthusiasm. A strong believer to think differently.
• Highly results oriented, organized, action driven and customer focused.
• A successful strategist and problem solver, possessing the ability to develop innovative plans and solutions to deliver key customer centric business benefits.
• Successful communicator and collaborator, who can bring the various Business and Technical teams together to a shared Vision and Goal.

TECHNICAL SKILLS:

Third party vendor software: Saba Cloud LMS, SumTotal LMS, Jive, Sales Force, LCMS, Business Objects, Crystal reports, ping federate, Oracle Access Management, Jasper Soft Studio, Adobe AEM

Database/Languages: Java, C/C++, Shell Script, JavaScript, J2EE, SQL, PL/SQL, SQL Server

Security: Digital Rights Management, PCI Audit process, Cryptographic algorithms- DES, TripleDES, PGP encryption, SCORM 1.2, AICC content standards.

Web Services: SOAP, WSDL, XSD, XML, XSLT, SOA architecture, TIBCO, REST APIs

Application Servers: WebSphere 5.1, WebLogic 8.x, Jboss, JRUN 3.x, Tomcat

Project Management Tools and Skills: Office, Visio, Waterfall, Scrum, Jira, Rally tools

PROFESSIONAL EXPERIENCE:

Confidential

IT LMS Technical and Solution Architect

Technologies: Java/J2EE, Oracle SQL/PL SQL, Reporting tools, TIBCO, Java web services (REST and SOAP), Agile methodologies, Adobe AEM, Saba Cloud LMS, SumTotal LMS

Responsibilities:

• Record implementation time (< 3 months) moving from legacy LMS to Saba Cloud saving 1M renewal cost of legacy LMS.
• Successfully collaborated with 20+ business stakeholders, vendor teams and cross functional teams to define the Learning Technology Vision and Strategic roadmap, vendor RFPs, selection and implementation
• Simplified the current complex interfaces into much simpler integration totally redesigning the data flow process between different systems

Confidential, San Jose

IT Technical Project Manager/Lead IT Business Analyst

Responsibilities:

• Managed end-end project delivery of Next Generation portal for ecommerce store front to sales and fulfillment of products for Learning@Cisco Organization.
• Managed budgets and vendor resources for the projects.
• As a Lead Functional Analyst, I successfully delivered end-to-end implementation of Derivative Works system using Sales Force platform and a custom J2EE application replacing manual legacy system minimizing the back end approval process by 50%.
• Successfully implemented Learning Management System (Saba 5.4) implementation for Learning@Cisco Organization that manages catalog, learner registrations, orders, system administration, notifications, business rules, security, content management events, payment process through the ecommerce engine in 4 months driving up the revenue by 30% and improving the customer experience.
• Conducted solution walkthroughs with the business team giving demos on Saba Out of the box functionality minimizing the customizations.
• Excellent risk and issue management making sure proper mitigation plan is in place.
• Assisted Business users with User Acceptance Testing and go-live readiness documents
• Successfully implemented UI, system, notifications, business rules, content configurations of Saba LMS learning suite module 5.4 SP2.

Confidential

Technical Lead/Sr. Developer

Responsibilities:

• Validated the business requirements and prepared the functional and technical requirement specifications.
• Conducted Work Product Review meetings (WPR) with the business users to review the functional requirements and walkthrough of the proposed solutions and obtained approvals.
• Saved $$ developing the voucher redemption and services in house minimizing customizations.
• Designed and developed the interfaces to send the data to TIBCO interface to send more data for credit card payment processing in Oracle.
• Actively worked with the Security and Architecture teams to get approvals to comply with PCI Audit and SOX procedures.

Confidential

E-Business Developer

Responsibilities:

• Developed coding of various Java Servlets for maintaining databases for detailed product information, sales and marketing, client transactions like Enquiry processing, Order Processing and Online Sales through extranet from the customers of IBM and Client side Scripting for getting valid information from user using Java Script, HTML.
• Prepared the test plans for the integrated testing environment.
• Involved in bug fixing in Perl, SQL, Java and enhancements.