EXPERIENCE

Confidential

• Responsible for internal as well as customer-based equipment, software, and services with the ability to access devices via Telnet, SSH, HTTP, console, and advanced terminal services sessions.
• Have knowledge of online TS resources Cisco TAV/Forums.
• Have a firm understanding of switching, static routing and connectivity.
• Have a general understanding of WAN technologies fiber/T1/MPLS/VPN's , wireless, voice, firewalls, cabling cat5/cat6/MM/SM .
• Ability to resolve most daily networking issues VLAN changes, firewall ACLs, static routing .
• Able to escalate and communicate major networking issues to vendors and customers.
• Have the ability to check event logs, trouble issues using the logs, change user's permission on servers.
• Familiar with troubleshooting the Microsoft family of software including SQL, IIS, and Exchange server.
• Able to perform maintenance plans on SQL, setup IIS websites and manipulate users and email address in Exchange server.
• Participates in internal software development as needed.

Confidential

Duties and Responsibilities

• Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.
• Managing the overall performance analysis of existing lists and programs.
• Developing and supervising a team of representatives and preparing their performance reports.
• Developing new lead targeting schemes, and scripting for the optimization of existing programs.
• Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
• Measuring and demonstrating the group productivity as well as the individual's reports related to customer outcomes.
• Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.
• Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
• Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
• Promoting sales culture that encourages and ensures the staff satisfaction.

Skills and Specifications

• Ability to work efficiently in a high demand, team oriented, and fast paced environment.
• Ability to maintain customer confidentiality.
• Solid communication skills and excellent interpersonal skills.
• Ability to express ideas in clear and concise manner.
• Solid problem solving skills and excellent Management skills.
• Ability to think tactically and identify significant success factors.

Confidential

Specializing in creating web, mobile, and desktop software for all business types and sizes. Work closely with clients during the entire design process to ensure satisfaction and compatibility. Suggest changes to current hardware or software owned by client and work within a set budget.

Developer with proven experience in architecting and developing both web and client-server applications with ASP.NET 4.0, .NET, WPF, C , SQL Server, AJAX, VB.NET, XML/XSLT, F , C , Visual C , and Visual Basic. Recognized by managers, colleagues, and peers as a personable, dedicated performer who demonstrates innovation, communication, and teamwork to ensure quality, timely project completion.

Programming Languages: ASP.NET v4.0 and prior , WPF, C , Linq, VB.NET, T-SQL, AJAX, Web Services, ADO.NET, XSLT, XML, XAML, Windows Services, Microsoft Office for Applications, RDLC, Visual C , Visual Basic 6.0, JavaScript, HTML, CSS.

Databases: SQL Server 2008/2005/2000, Microsoft Access, Oracle, XML/XSLT

Platforms and Misc: Visual Studio 2010 with Team Foundation Server, WPF/LINQ, IIS, Windows 7, Vista/XP/2000 / Server 2003/2000, MS Office, DotNetNuke Framework DNN 6 , Photoshop

Other Skills: All phases of the software development life-cycle requirements, design, development, testing, release, support , utilizing multiple development methodologies, including Design Patterns, OOD, Extreme Programming, and Structured Programming.

Key Projects Include

Confidential

Specs Standards: Participated in the development and release of this global enterprise web application that provides technical documents and other sensitive information to high-end clients such as NASA, Boeing, DOD, and many other clients. Implemented features and solutions to satisfy the requirements, along with fixing numerous software defects identified by SQA and Customer Integration. Tools utilized ASP.NET, C , AJAX, Web Services, Windows Services, ADO.NET, XSLT, XML, CSS, JavaScript, JQuery.

NASA Metrics: Architected and implemented this Windows service to extract specific metrics information from log files and store the entries in a SQL database. Later, the metrics data would be extracted from the database and transformed via XSLT into the schema specified by NASA, validated, and transferred to NASA. Tools utilized ASP.NET, C , Web Services, Windows Services, ADO.NET, XSLT, XML.

Confidential

Electronic Remittance: Architected and implemented an electronic remittance enterprise system for agent policy processing. Developed a processing engine and client-server application used to route, translate, and process submitted policy data-files. Migrated the existing BizTalk 2002 and VB6 policy processors to an XSLT-based framework that could be more easily maintained. Built history module, upload module, and mapping module for users to easily track policy batches and manage policy-file mappings. Designed and implemented various data providers that converted data from a wide variety of file formats such as Excel, MS Access, CSV, XML, and TXT into a standard XML format used in the processing component. . Tools utilized ASP.NET, DNN, C , T-SQL, Atlas/AJAX, Web Services, Windows Services, ADO.NET, XSLT, XML, Xcelsius, and Excel Objects.

Confidential

Network Design/Implementation BizTalk Architect: Integration subject matter expert and VB/C developer/prototyper. Tasked with developing a roadmap for the company's integration strategy. Responsible for reviewing existing applications and technically advising with updates. The company was in acquisition and expansion mode and needed direction on how to integrate satellite offices and newly acquired companies. Developed several prototypes for the development leads and presented strategy, guidance, and clarifications to management. By using BizTalk 2006, and by leveraging existing assets in new ways, prototypes developed include: a company-wide Crystal Reports and SQL Reporting framework using BizTalk that allows developers to deliver reports centrally instead of application by application, a new way to process EDI invoices using BizTalk and custom decoders that cut the manual processing time by 12 man-hours each day, and a new way to process their daily, private credit card statements using BizTalk that saved 20 man-hours per day. Assisted in the redesign and performance optimization for a number of BizTalk objects, including schemas, maps, and orchestrations. Main duties included assisting development team with tough debugs, fixing QA bugs, and researching business application impacts. Provided strategies for transaction compensation, SQL performance and locking issues, and quality assurance turnover. Responsible for BizTalk builds and deployment including upgrade from BizTalk Server 2006 to 2010.

Lead Software Architect / Project Manager

Confidential

• Design, develop and deliver software on cutting edge and growing platforms in VB/C /ASP/.NET
• Develop web application components using HTML/HTML5, XHTML, Javascript and AJAX
• Develop server based software with REST and other XML-based technologies
• Implement OO designs applying working knowledge of design patterns in presentation, data and business modules
• Collaborate with architects and lead software engineers on design decisions and direction for web application requirements
• Contribute to requirement and design reviews with business partners and other engineers
• Facilitate and fulfill tasks as a member of an agile team, using agile practices e.g. peer reviews and paired programming, Test Driven Development, daily stand up meetings
• Review requirements and estimate development effort for task completion
• Produce design deliverables such as sketches, scenarios, wireframes and prototypes based on departmental standards
• Develop software solutions to correct product defects
• Develop software solutions to enhance the QOL Cancer Research Project
• Use Test Driven Development where possible creating unit tests that become part of the software delivery
• Work with Business Analysts in order to clarify requirements
• Analyze task flows and written requirements to develop effective user interface designs

Java Developer / Senior IT Specialist Confidential

• JAVA 7.x/J2EE
• JSP
• JSF 2.x
• JavaScript
• EJB 3.x
• Servlets
• JUnit
• Oracle PL/ SQL
• Knowledge on Scrum Development Methodology

Systems Administrator / IT Specialist Confidential

• Complete administration over LAMP Linux Apache MySQL PHP production servers
• GNU/Linux: Debian, Red Hat / RHEL, CentOS, Ubuntu, SuSE, others.
• UNIX: FreeBSD, OpenBSD, DragonflyBSD.
• Implemented and enhanced existing UNIX shell scripts using Korn, C Shell, Bash and Perl Scripting
• Performing Kernel OS upgrades / patching within maintenance windows
• Apache Installation/Configuration/Maintenance/Optimization. Custom configurations design, module installation and support.
• System hardening performed included kernel tuning, permissions, jails, acls, daemon configuration etc.
• Storage setups utilizing RAID, NAS Install/Config/Admin with custom Linux servers , etc.
• Installation, configuration and maintenance of DNS servers, Mail servers, DHCP, SMTP, FTP, SSH, Rsync and web servers.
• MySQL administration Installation/Config/Optimization/ Repair/Migrations and development. Clustering environments setup using master/slave configuration as well as H-sphere.
• Mail Server Setup, Installation, Optimization, and Spam filtering. MTAs include Postfix, Qmail, Exim, Sendmail. Designed and implemented custom rule sets for Spam Assassin. Install/Config/Admin of 3rd party based webmail clients: round cube, squirrel mail, and horde.
• Effective communication skills developed through continuous interaction with global clients and internal management.
• Install/Config/Management of 3rd party system monitoring tools: nagios, mrtg, cacti and development of internal custom tools. Provided detailed usage reports and network growth projections.
• Installation and support of corporate billing / invoices system and data integration of billing system. API development/integration. Install/Integration/Admin of help desk software: Cereberus, Kayako, PerlDesk. Designed and managed ticket escalation structure, knowledge base and wrote manual/ support documentation.
• Order processing and fraud detection / resolution. Integration/Management of 3rd party tools varilogix and AFIS verification systems.
• Negotiated datacenter and carrier contracts
• Site application code New code modification done in PHP and database integration/ development MySQL .