SUMMARY

Results and improvement driven professional with experience including project requirements elicitation, analysis and prioritization planning, leading and delivering projects software design, development and verification customer-facing support technology advocacy and creation and presentation of marketing collateral Extensive experience in end-to-end software development life-cycle, and a demonstrated global and cross-functional leader with strong analytical and communications skills who enjoys leading and working with collaborative teams

PROFESSIONAL EXPERIENCE

CRM System Technical Analyst and Development Advisory Software Engineer

Confidential

Refined and translated business change requests into technical requirements and designs for development and QA teams Led integrations between IBM's CRM system and external marketing, leads, and business partners systems Pro-actively detect, analyze, and resolve issues on IBM's production CRM system Provide expedient and satisfactory support to IBM's world-wide sales division within SLA metrics Collaborate with program management in on-going refinement of Deployment/L1/L2/L3 global teams' practices and processes to improve user support and satisfaction Software Development Team Lead Support Team Lead Advisory Software Engineer Confidential Focal point to high-profile customers and consumers AT T, Cadence, Business Space under high-pressure environment Prioritized and mediated customers' issues with the products coordinated team members on their expedient and satisfactory resolution Led successful transition of customers to new, strategic product IBM Portal Server ensuring smooth sunset of IBM Mashup Center from IBM's product portfolio Designed and implemented strategic enhancements and new features aimed at customers' transition to new product platform Software Development Team Lead Marketing Program Liaison Advisory Software Engineer Confidential Led global teams across Germany, India, and Confidential in the development and delivery of the Healthcare Industry and the Banking Industry Templates Collaborated with solutions and marketing teams on requirements gathering, analysis and feature prioritization for the Healthcare Industry and the Banking Industry Templates Identified and implemented improvements in Industry Templates' build and delivery process led to increased componentization and reusability, and improved delivery strategy Created and socialized marketing collateral presentations, forums, videos, demos aimed at demonstrating IBM product portfolio's industry-specific capabilities and drive WebSphere Portal Server and IBM Collaboration Solutions sales Investigated the HL7 and CDA open standards to assess their integration into the Healthcare Industry Template Software Development Open Source Team Lead Technology Advocate Advisory Software Engineer Confidential Advanced IBM open standards strategy in the area of Web services management by driving the Apache Muse Web Services Distributed Management WSDM Open Source project Collaborated with industry IT-management companies CA and HP to define solutions and open standards to issues in Web services distributed management Managed project schedules and deliverables led an 8 member cross-organizational development and test team distributed across India and the U.S. resulted in improved and new features contributed back to the Apache Muse Open Source project community Designed and led the implementation of the Self-Managing Resources SMR , a solution based on WSDM Published technical articles, developed collateral, and guided the adoption of WSDM and SMR in IBM through close collaboration with the enablement team Software Development Team Lead, Customer and Beta Program Focal Point Advisory Software Engineer Confidential Focal point for inquiries and requests from customer-interfacing teams Technical Sales, IBM Software Services, and internal proof-of-concepts under a very dynamic and high-pressure environment Managed the product's customer Beta Program part of a wider IBM WebSphere Process Management portfolio early introduction, education and acceptance program Designed IBM Support Assistant for WebSphere Business Monitor and led implementation team resulted in improved customer support and satisfaction, and reduced product support costs Software Development Team Lead Staff Software Engineer Confidential Led team responsible for delivering new graphical development tools for WebSphere Integration Developer Coordinated resources for functional verification and system verification testing Designed and implemented the Event Management feature for the next generation of JCA 1.5-compliant business integration adapters WebSphere Adapters Collaborated with a global team Confidential to deliver reusable assets critical to increasing the marketability and sales of the Business Process Management and Optimization portfolio Delivered numerous features for Business Integration Adapters to function with additional integration brokers such as WebSphere Application Server, WebSphere Portal Server, and WebSphere Process Server Delivered runtime functionality, new graphical development tooling, enhancements to existing tooling, as well as sample adapters and documentation Software Engineer Confidential Re-designed and implemented WebSphere Business Components from the IBM San Francisco Framework to the J2EE-compliant WebSphere Application Server Contributed to the definition of code generation patterns using UML, the design and implementation of a testing framework and the definition of testing strategies.