Director of Accessibility Services

ACCESSIBILITY MANAGER with more than 15 years of success enhancing corporate-wide efforts in user experience design, development, testing and implementation of software, web applications and communications to meet and exceed diverse business objectives by providing specificity to functional interfacing requirements to expand the breadth of accessibility, scalability and performance for all users and devices in:

Work Experience

Confidential

Designed and developed the industry's first responsive web design Accessibility Toolkit reference application Interviewed and selected candidates for project roles and positions in the company Conducted performance reviews, mentored, trained and developed employees - challenged and inspired growth and advocated for them in performance rating meetings, removed roadblocks, and assisted with issues Managed scope and ensured changes went through the change management process Ensured all project deliverables met quality standards Managed issues and risks and escalated as appropriate Timely and accurately communicated project status and metrics to stakeholders Conducted onsite client training and prerecorded, web and PDF accessibility training Performed adaptive and preventative maintenance planning, impact analysis and implementation

Confidential

Established a formal corporate accessibility program and drove decision making for accessibility Worked with attorneys, management and leads to determine scope under the law and understand legal risks Led process improvement efforts, managed accessibility staff, and purchasing Created and managed the work plan, budget and scheduling Implemented processes to track risks, issues, action items, and costs Provided functional and technical leadership to the UX, Development, QA and National Call Centers Collaborated across work streams, projects, programs, and departments Published best practices and functional technical specifications and business requirements Forecasted accessibility estimates, scheduling for all corporate projects, project plans, action items and risks Created status reports and business review decks for leadership team Built communities' awareness of accessibility requirements Trained Management, Developers, Quality Assurance, User Experience, Content Writers and SMEs Accessibility Management Platform AMP administrator Tested with assistive technologies including, JAWS, Window-Eyes, NVDA, ChromeVox, Dragon Naturally Speaking, ZoomText, Magic and mobile devices

Confidential

Provided consultative services to support government high security contract Drove the creation and maintenance of the integrated program work plan and resource plans Reviewed and approved key work plan changes and schedule decisions Managed issues, risks, and action items Managed the entry and exit phase process and after action review process Conduct accessibility testing including Voluntary Product Assessments VPATs

Confidential

Provided consultative services to develop a trading platform Drove the creation and maintenance of the integrated program work plan, estimates and resource plans Reviewed and approved key work plan changes and schedule decisions Developed information architecture user interface design, and graphics

Senior Java Developer

Confidential

Created corporate style guide and accessibility best practices Delivered training and workshops relating to web and J2EE application accessibility Enhanced accessibility and support corporate information technology services with compliance Worked in collaboration with Product Owners, Quality Assurance, Development, Management and other IT stakeholders Ensured development changes met the required deliverable timeframe and compliance levels

Lead Portal Developer

Confidential

Drove portal UI design, development and integrated accessibility for Distributed Server Management Implemented UI portal wireframes, design, graphics and prototype templates Drove resolution of issues and gained consensus for mitigation of risks Created status reports and business review decks for leadership team Ensured escalation paths were appropriately followed from organization leads to general managers

E-Learning Development Consultant

Confidential

Served as a liaison and effectively collaborated with business analysis, systems analysis, rules analysis and process modeling BPM Redesigned SCORM compliant e-learning materials for 2 different Learning Management Systems LMS Ensured Captivate application development met the required deliverables and accessibility compliance Conducted usability and accessibility testing and provided recommendations to senior management

Confidential

Consulted with legal, management and vendors on ATM and web accessibility for ADA complaints Drove various organizations in IT 150 resources to fix accessibility compliance issues Drove integration of accessibility into the SDLC and Six Sigma processes Drove resolution of issues and gained consensus for mitigation of risks Created status reports and business review decks for SVP and leadership teams Coordinated releases as Project Release Manager during weekly implementations with upstream/downstream teams, deployment team, operations team, lines of business delivery managers to ensure minimal impacts Identified creative solutions to mitigate risks and eliminate roadblocks escalated using defined channels

Confidential

Created UI layouts with database migration, and role-based security for four portal applications Interfaced with business units and vendors during conversion of 72 applications to J2EE/JSR-168 Developed and conducted usability, accessibility and quality assurance tests for standards compliant Global Investment Banking portal applications and intranet sites

Confidential

Led a team to create a supply-chain management solution for textile manufacturing Coordinated program activities with business and client IT stakeholders to ensure there was a clear, common definition and understanding of the purpose, scope, deliverables and timeline for projects Collaborated with the delivery leads and technical project managers to develop and maintain project plans Managed activities of delivery teams during project release Conducted accessibility audits for service oriented architecture SOA and CRM applications

Confidential

Developed creative concepts and storyboards for multimedia applications along with graphics, animations, sound designs, voice-overs, and video editing for E-Commerce, Software Sales, and Education Led program release milestone meetings, owned signoff from key stakeholders on project milestones Responsible for delivery of multimedia releases Conducted accessibility audits for Jasmine ii and Nugent's software projects Identified and managed program risks and owned resolution of program issues

Confidential

Created custom branded PC and Mac software for independent Internet Service Providers Developed an instant messaging program that work with all popular messaging applications Mac PC quality assurance testing and help desk support Linux server administrator for end user communication messaging tool development Reviewed and approved technical specifications Developed full multimedia tutorials with voice over narration

Web Developer / Graphic Artist

Confidential

Provided web development including marketing, search engine optimization, promos, ad banners, seasonal content specials for an Internet listing service focused on the tourism and real estate industries Graphic design, brand development, code validation and testing