| Experience | Confidential Senior Technical Support Specialist Primary duties include support the Application Outsourcing Reinsurance clients on a J2EE and z/OS web application. Utilizing DB2, VSAM, SQL, SAS, JCL, COBOL, and Mainframe knowledge to create and maintain current applications and servers. Work with the client on setting up new reports and jobs as they request based on specifications from them and suggestions from StoneRiver. Specific Duties include: - Technical Support for 37 Application Outsourcing clients on both a Java and z/OS mainframe system.
- Support for the Java based application and servers related to the application.
- Run the mainframe jobs associated with each client for their daily, monthly, quarterly, and yearly cycles.
- Create FTP and email related functions for the z/OS and server based application.
- Create reports and files as the client requests
- On-board new clients and apply service packs for existing clients on the mainframe utilizing DB2, SQL and SAS.
- 24/7 support for all clients related to the URS Reinsurance application and the z/OS mainframe, including programs and JCL abends.
Confidential Collections Operations Support Analyst I - Primary duties include maintaining and configuring third party collections application, utilizing ETL, SQL, XML, SharePoint, Service Desk, and Quality Center. Duties include:
- Configuring user defined fields for the application
- Coordinating ETL jobs for the application
- Reading XML code used in the ETL development
- Creating design documents based on business requirements
- Gathering business requirements
- Configuring the user interface for clients
Confidential Senior Programmer Analyst Primary duties included: Analysis and Design, development and coding, testing, implementation, gathering business requirements, system support and maintenance, on-call rotation, incident and problem management reporting through Service Desk. - Coding and testing of new endorsement changes.
- Utilizing COBOL programming language
- Writing DB2 SQL queries
- Coordinating testing with mainframe and E-Commerce developers
- Research incident and problems for end users involving XML and mainframe technologies.
Confidential Senior Account Representative Primary duties include end sales support, program implementation, develop and document business and technical requirements, establish client relationships, evaluate and justify quarterly profit and loss numbers, writing service contracts, establishing commission levels,multi-departmental liaison such as Legal, Accounting, Information Technologies, Product development and Sales. Financial Instutions Division's primary focus is lender placed and REO mortgage and auto insurance. - Successful implementation of two new clients with annual projected net income around 4 million combined.
- Primary contact for one of American Modern Insurance Groups Financial Institutions Division's largest agent relationships at over 9 million in premium per year.
- Coordinated efforts with the legal department, outside insurance agencies, programming, and product/rating to bring ours and our agents system into surplus lines and reporting compliance and mandated by the Non-admitted Reinsurance Reform Act NRRA .
- Managed a project coordinating compliance and internal auditor along with our outside agents to make necessary adjustments for the State of California mandatory rate reduction for all properties located in California.
Confidential - Primary duties included project management, analysis, develop and document business and technical requirements, design, programming, testing, debugging, quality assurance, implementation and maintenance and 24/7 support.
- Responsible for system enhancements to a financial service insurance tracking system on an IBM Mainframe using COBOL, VSE, CICS VSAM and JCL
- Lead developer and project manager on the modernization of CICS screens to GUI Web screens using an Attachmate web developer. This was a multiphase project which involved writing new CICS programs that would be used solely for the user facing applications. During this project all phases of the software development life cycle were followed. Such phases included business requirements gathering, design, implementation, system testing, and production release.
- Lead developer and project manager to convert the EDI process to Emanio's Trading Partner Software. Saving the department over 1000 in monthly fees and maintenance. The movement from an outside vendor to Emanio required multiple testing phases. These phases included unit testing, system testing, parallel testing and integration testing. All testing phases needed to be validated for accuracy.
- Developed backend COBOL programs to support the EDI X12 811, 820, 266 standards translated files along with modifying and coding X12 translation maps and scripts to allow the EDI process to run unattended.
- Wrote scripts and FTP support for all EDI input and output files for Windows 2000 server.
- Participated in a project to convert from a VSE system to a ZOS/MVS IBM platform using a third party vendor Convtek.
- Led, managed and improved processes and programs for agency interface transactions from AMIG to our Financial Institutions Division. Converting and writing over 15 existing and new programs.
- Improvements such as:
- - Standard file interfacing layouts
- - Implementing REXX statements to transfer files from server to mainframe
- - Initiated a project to convert JCL processing to CICS transactions to submit jobs.
- Lead programmer and developer of an online system integrating CICS programs using CTG integrating Java, Javascript and Websphere, teaming with a third party vendor for the Internet interface.
- In 2010 and into 2011 implemented an online presence for a key partnership via the internet which helped establish a web presence for FID agencies to be able to quote and issue insurance policies.
Programmer Analyst I - Primary duties included analysis, design, programming, testing, debugging, implementation and maintenance.
- Responsible for 24/7 support, modifications, and bug fixes for over 25 online programs for a Property Casualty System on a Unisys A series mainframe using COBOL and DMSII.
- Planned and developed a new system for acquired motorcycle insurance company.
- Technical Lead responsible for developing the Policy Change Request module for motorcycle.
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