SUMMARY

• Seeking Confidential Technical leadership role that leverages my extensive experience in Technical Management, Architecture, Development and Project Management of large scale IT Projects.
• Experienced with Object Oriented Design Analysis and Development of Speech (Voice) and Web applications and large scale integrations (EAI) with both SOA systems and legacy Mainframes.
• Experienced with various Industry products like IBM WebSphere, JBoss, Data Power, Avaya Voice Portal, Avaya SBC/Session Manager, Cisco Voice Portal, Nuance Speech Recognition, Inter - Voice IVR, Aspect ACD/IVR
• Strong leadership, mentoring and analytical skills. Very detailed oriented and proven record with implementing cost effective solutions that resulted in huge savings and improved efficiency.

PROFESSIONAL EXPERIENCE

Technical Lead

Confidential

Environment: - Java/J2EE/SOA, Avaya Voice Portal, Nuance Speech Recognizer, G860 SIP Gateway, IBM ESB/WebSphere, RAD IDE, Dialog Designer, Active Directory, Hadoop, Oracle/SQL, AIX/Linux/Windows

Responsibilities:

• Responsible for design, development, integration and support of VXML (Speech) and Web based Java/J2EE Applications running in WebSphere Application Servers.
• The Speech applications use Open Speech Grammars and Dynamic Menus to handle SIP (VoIP) based calls using Avaya Voice Portal and Nuance Speech Recognition Servers.
• Designed and developed real-time dashboard using Spring/Dojo/Java/RPC that is extensively used for production support and monitoring of the Avaya Voice Portal.
• Worked on integration (EAI) of J2EE Applications with ESB using SOA based Web Services.
• Led several cross-team Enterprise Projects and developed TDDs, Use Cases and WS documents.
• Provide technical guidance and mentoring to Confidential team of developers on all aspects of SDLC.
• Work with Vendors (Avaya, Nuance and Verizon) to implement/integrate IVR applications with various Enterprise Components in the SIP/Voice Network.
• Won the 2015 RISE Innovation Contest for EIVR Quick Balance and Dynamic Menus.
• Developed Mapper/Reducer applications for Hadoop to extract and integrate Channel Analytics data
• Responsible for the infrastructure design, tuning and configuration to ensure there are no bottle necks to the performance of the VXML Applications.

Senior Architect

Confidential

Environment: - Java/J2EE, WebSphere (Portal, MQ), Genesys Voice Portal (GVP), CTI, VXML, JBOSS, Datapower, Site Minder, Spring/Struts, Apache Axis/CXF, RAD, SUN, Veritas, BladeLogic, LINUX

Responsibilities:

• Responsible for detailed Technical Analysis, Architecture (conceptual and physical), Project Management and Development on several Payroll and HR products.
• Led several projects involving Integration of e-Commerce/CRM systems with internal and external partners using Web Services (SOAP/WSDL, VXML) and ESB (MQ) for data exchange.
• Implemented Single Sign-On (Federated) based solutions using Authentication gateways (Data Power, Apache Proxy servers) and Identity Registries.
• Responsible for developing and facilitating strategic Enterprise Design and Security standards to help in IT governance. Guide and mentor business, development and operations teams to adopt company and industry standards and best practices.
• Working extensively with RAD IDE to develop Portal Applications (using portlets), Voice XML Applications (using Genesys Voice Portal/CTI), Web Services and J2EE Applications (JSP, Servlets, MDB, EJB) using frameworks like Struts, Spring, Axis, CXF and Hibernate

Web Engineering Team Manager

Confidential

Environment: - Java/J2EE, WSAD/RAD, WebSphere, Portal, IHS, IBM P5 servers (with virtualization), AIX, Mainframe z/OS, CICS, VSAM, DB2, Oracle, Edge Servers, Brite IVR, LoadRunner

Responsibilities:

• Managed the Web Engineering Team consisting of 15-20 members that include Java Developers, System Administrators, Data Architect, DBA and QA Testers. The team is responsible for design, development, testing and support of the entire Web Portal Infrastructure.
• Contributed towards Architecture, Data Modeling, Application Prototyping and WebSphere/AIX support for several projects that leveraged the J2EE/SOA Application Framework, CICS/DB2 Connectors and LDAP for Authentication/Authorization.
• Helped the IT department to develop and refine SDLC artifacts like Use Cases, UML based design, Application Prototyping, Guidelines & Best Practices for Java, J2EE, Web Services, Struts/Spring, JDBC, COBOL and Stored Procedures, Code Reviews and Performance Benchmarks (using LoadRunner).
• Drafted Statements of Need and conducted technical interviews. Provided in-house training and mentoring of several team members.
• Evaluated, reviewed and recommended Vendor products and technology initiatives/changes as part of the Office of Architecture. Helped develop criteria for objective evaluation of technology changes.
• Instrumental in achieving huge cost savings for the department by significantly reducing dependency on Mainframe resources.

Architect/Developer (Technical Lead)

Confidential

Environment: JAVA, C++, Websphere, Genesys 6, Intervoice IVR, Nuance, Geotel ICM, WSAD, XML/VXML, DB2, Oracle, Rational Rose, Struts/Spring, Log4J, AIX, Shell, Sendmail, AWK, CORBA

Responsibilities:

• Worked on Design and Development of Intervoice based IVR applications and Confidential Data Access System for the IVR Applications to access customer data residing on DB2, Oracle and VSAM databases. The old data access framework was based on C++ and Tuxedo. The new Data Access System is built on IBM Websphere using Struts/Spring, J2EE architecture and design patterns.
• Interfaced IVR applications with Genesys CTI server using IVR driver for transferring calls to agents. Worked on the customization of the Agent’s desktop soft phone using Java based Genesys desktop toolkit.
• Used Rational Rose for UML based Class Modeling, Sequence diagrams and Use Cases.
• The IVR applications were developed using Intervoice InVision and Nuance for Speech Recognition and Synthesis. Worked on prototype Speech Applications using Voice XML.
• Geotel ICM is used for network routing and UUI. Authored the Architecture Document for the Data Access System. Used LoadRunner for performance benchmarking.
• Responsibilities also include AIX System Administration and Shell Scripting. Mentored other team members on JAVA programming, Websphere and J2EE.

Technical Architect/Developer and Team Lead

Confidential

Environment: - Genesys, JAVA, C++, Tuxedo, Aspect ACD, Edify IVR, Geotel ICM, Visual Basic, Veritas, WebLogic, TogetherSoft, Oracle, SUN Solaris, Windows NT/95

Responsibilities:

• Worked on the Design (Enterprise/System Architecture), Integration, Implementation and Support of Confidential Call/Contact Center solution using Genesys CTI Framework and Genesys Internet Suite. The system is responsible for intelligent (knowledge based) routing of customer calls, emails and chat sessions to Customer Agents with screen pops of customer information.
• Developed interfaces from Genesys framework to external Oracle databases using middleware like WebLogic and TUXEDO for retrieving customer/agent/OTA information.
• Enhanced Agent desktop software and developed Post QA tools on Windows NT using JAVA (Swing, Sockets, Thread), Visual Basic, ActiveX controls that interfaced with Oracle databases.
• Integrated Genesys CTI Framework with Veritas Cluster Server (VCS) on clustered E-450 servers sharing Confidential D1000 disk array to provide Confidential high available and fault tolerant system.
• Provided tier-2 support to about 10 Contact Centers that included troubleshooting issues with data pops, workflow management and server performance and availability.
• Performed Solaris 2.6 System Administration tasks on development servers like configuring network interfaces, setting up services, managing users and Data Storage Management using Veritas Volume Manager/Filesystem.
• Performed Project Management tasks that included identifying project tasks and timelines, interfacing with Vendor to resolve product issues, inventory analysis/ordering and providing weekly project status reports.

Software Systems Engineer and Team Lead

Confidential

Environment: - CTI/IVR, C/C++, JAVA, Rational Rose, TCP/IP, X.25, SNA, CORBA, AIX, Windows, Informix, c-tree, IBM RS/6000, OS/390

Responsibilities:

• Worked on Design, Development and Support of several IVR/CTI Applications used for both automated and manual processing by live agents of customer calls made using Calling Card and Prepaid Cards.
• The applications interfaced with Nortel Switches and InterVoice based IVRs. Developed server side applications using C/C++, Sockets, UNIX message queues, linked lists, eSQL, p-threads, SNA LU 6.2, SS7, INFORMIX and c-tree databases running on IBM AIX servers.
• Developed Windows based desktop client software (for international operators) using C/C++ (sockets, cursors) and X.25 protocol over the WAN used for customer data pops.
• Underwent training in INFORMIX Database Administration and Database Applications Development. Performed AIX (4.2 and 3.5) System Administration tasks on RS/6000 and OS/390 servers like configuring network interfaces (TCP/IP and SNA LU 6.2), setting up services, managing users and Data Storage Management
• Job responsibility involved teaching undergraduate engineering courses.
• Also conducted research in conjunction with the Office of Naval Research in the area of Robotics and Intelligent Control using Neural Networks. Developed Confidential hybrid Neural Network using C++ and SUN Servers for object/pattern recognition using multi-sensory information.
• The neural network was used in the intelligent (real-time) control of Confidential Multi-Link Robotic Arm/Hand System during target detection. The software was tested using binary visual and range map patterns.