PROFESSIONAL SUMMARY:

• Over 7 years of experience in IT industry with more than 4 years of experience in Salesforce.com CRM Platform.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirement and functionality.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• 3 Full life cycles of Salesforce.com Implementation including two migrations, one from Siebel CRM and the other one are from Salesnet CRM.
• Having extensive experience with different methodologies Agile, rational unified process and waterfall.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force AppExchange and JAVA and C on demand.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Experience working with Salesforce.com sandbox and production environments.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Worked in all stages of Software Development Life Cycle SDLC .
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Trained staff and executives to use the Salesforce application system.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE..

TECHNICAL SKILLSET:

WORK EXPERIENCE:

Confidential

Role: Salesforce Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component Controllers, Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Role: Sr. Salesforce Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Implemented field level security, profiles and system audit trail setup
• Developed complex workflows and approval processes for automating business logic
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM
• Developed and deployed workflows wherever necessary.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Created custom components to be used in visualforce pages and visualforce email templates
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing UAT .
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Role:Salesforce.com Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100 coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML

Confidential

Role: Sr. Java Developer

Responsibilities:

• Design and Development in Java, XML, J2EE
• Developed the service components including Web services based on business requirements.
• Worked in Agile -Scrum methodology.
• Implemented the security single Sign-on interface for the application.
• Interaction with business stakeholders for Requirements elicitation and documentation of BRDs
• Involved in Design, Development and Testing of enhancements.
• Implemented Copy functionality based on similar items found in the database.
• Support for UAT and deployment
• Production Support and Bug fixes

Environment: Java, JSP, J2EE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle, Eclipse, Apache Tomcat server