SUMMARY:

• Visionary and results - oriented IT Leader with extensive experience in improving IT and business operation efficiency.
• Successful track record of nearly 20 years creating innovative solutions to minimize operation costs and improve business operability.
• Advocate of positive organizational culture.
• Expert in maximizing the productivity of IT operations by streamlining processes and reducing waste
• Built and managed high performance operation and development teams
• Winner of awards for outstanding customer service and promoting environment for success
• Creator of Project Boon, an Android app with Google Cloud Platform

TECHNICAL COMPETENCE:

Language: Java, HTML(5), XML, CSS, C#, SQL (Oracle and Big Table)

Database: Google Datastore (Big Table), Microsoft SQL, Oracle

Platform: Windows, iOS, Android, Linux, UNIX

Other: JUnit, Android Studio, Eclipse, Visual Studio, GitHub

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Creator/Developer

Responsibilities:

• Handled everything from designing, developing, publishing and marketing
• Front-end: Java and XML
• Back-end: Google Cloud Platform (Datastore, and App Engine)
• Devised and maintain the backend API services (REST)
• Wrote unit tests in JUnit to test code functionality
• Managed the revision of the code via github
• Practiced in the Agile workflow

Confidential, Denver, CO

System Administration Manager

Responsibilities:

• Spearheaded and delivered automation initiatives by using shell scripting and in-house scheduler to reduce operation cost by hundreds of hours annually
• Established and facilitated the Change Advisory Board to provide oversight on all system changes; the Department has less than 1% of rollback rate
• Coordinated the daily operations, including development cycles and implementation, of the State’s ERP in the multi-tier environment
• Advised the State Controller and the Director on technical strategy, and Project Management Board on project timeline and resource planning
• Facilitated swift resolutions to critical issues driving minimal Mean Time to Resolution
• Handled all auditing requests for both the internal and external auditors
• Headed the security management of the system by defining policies and procedures that comply with the industrial standard
• Cultivated a positive and productive culture through mentoring 3 staff members

Confidential, King of Prussia, PA

Global Solution Delivery Manager

Responsibilities:

• Served as one of the key advisors to the executive team of the nation’s top medical board in designing, strategizing and implementing the organization’s new product development process
• Established and facilitated a global Change Advisory Board chaired by the CTO of a Fortune client with global operation; the purpose of the board is to manage the web application support lifecycle and prioritize enhancement-and-fixes to meet the global demand
• Effectively orchestrated the C# web applications support and release life cycle via Agile and Waterfall methodologies
• Led the overseas development and QA teams on Android app development and delivery
• Engineered the implementation of the automated QA testing mechanism, achieving desired code coverage and meeting the Agile delivery requirement
• Designed and implemented flexible and measurable Service Request, Incident and Change Management processes based on ITIL standard
• Led 5 international developers in China

Confidential, Exton, PA

Global Change Management Lead

Responsibilities:

• Responsible for the operations and improvements in the Release-and-Deployment and the Change Management processes.
• Assisted other business units to improve daily operations.
• Designed and developed Confidential ’s first fully functional automatic deployment tool with Microsoft SQL and C# technology, which improved the speed of deployment by 98% and drastically reduced the risk from human error; the tool was also adapted by other business units for its effectiveness and additional operational benefits.
• Streamlined IT support processes that boosted accountability, traceability and Segregation-of-Responsibilities within the processes; the improvement also reduced the manual administrative efforts from 20 hours a week to 5 hours.
• Established and facilitated the Change Management process and the Change Advisory Board headed by the CTO of the company to reduce negative business impact due to IT infrastructure changes, and increased the transparency between different IT teams and business units
• Championed automation efforts to replace manual and mundane tasks via OS scripting and point solution integration, i.e. Salesforce, Perl; the initial success led to many other successful implementations of automations by other team members

Confidential, West Caldwell, NJ

Architect

Responsibilities:

• Managed project timeline, risk mitigation and estimation.
• Designed a number of client facing web user interfaces running on Microsoft SharePoint Portal.
• Planned and conducted disaster recovery exercise in the SunGard facilities.
• Enhanced the existing pre-manufacturing process, which is programmed in Microsoft Workflow and C#, to handle additional client requirements; this has brought in numerous business opportunities for Confidential .
• Assisted the Project Manager with requirement gathering, work breakdown structure, risk analysis and feasibility analysis.
• Automated numerous old manual manufacturing processes, which freed the developers from doing the daily support work.

Confidential, Austin, TX

System Tools Engineer

Responsibilities:

• Responsible for company-wide and world-wide support, troubleshooting, and enhancement of systems management software, including CA’s Unicenter* and SQL Server, and for liaising between application development groups and operations.
• Particular responsibility was serving as the liaison between Confidential ’s PrePaid Card division’s developers and operations, and troubleshooting operational problems.
• Worked with various business units to implement technological solutions to improve business operations and processes.
• Trained and mentored team members in new technology in order to support changing business needs.
• Improved internal operation to better serve internal clients.
• Introduced the self-diagnostic concept, which integrates vendor provided system and application monitoring with in-house tailored scripts; this effort reduced hundreds of off-hours calls to less than 20.
• Designed and built training materials to educate other team members on complicated software; this effort eliminated approximately $60,000 in training and traveling costs.
• Led the development of the first online turnover document website, which:
• Transformed the old single-user process to the new multi-user one.
• Directed daily and routine emails to centralized database, reducing email storage requirement.
• Improved communication between staff in different time-zones by having one centralized log database.
• Invented and implemented an automation solution to recover down SiteMinder service through the use of CA Unicenter and Windows Scripting Host
• Reconfigured systems monitoring software to eliminate non-value-added software and network traffic, reducing overhead cost for system support.
• Designed and developed innovative report system that filtered and organized error logs from websites hosted on Microsoft IIS servers; this helped programmers minimize the time to resolution.
• Awarded for providing outstanding customer service and promoting environment for success.

Confidential, Memphis, TN

Senior System Analyst

Responsibilities:

• Built the foundation for consistent systems management by establishing internal documentation standard and process.
• Led the effort to integrate the system monitoring application and helpdesk application, which saved hours per day in datacenter operation by eliminating the manual process.
• Winner of the YO Award of the 2nd quarter of 2005: the internal award for outstanding customer service and support.

Confidential, Austin, TX

Enterprise Management Programmer

Responsibilities:

• Owner of systems management software that monitored 500+ Windows and UNIX servers. Architected a simple and flexible systems management infrastructure that sustained operation for more than five years. Designed and implemented several innovative technical solutions to improve business operations.
• Led a compact team to integrate the company's first ERP project (JDEdward OneWorld) with the existing enterprise management infrastructure.
• This effort saved the project millions of dollars by detecting several unexpected outages.
• Worked with developers and vendors to link JDE into Unicenter and to resolve technical problems. For example, when JDE first went live, batch job scheduling did not work; researched and troubleshot the problem, which was due to a permission problem on UNIX.
• Worked with system administrators and various application owners to setup system and application monitoring; also implemented several automation solutions on a variety of platforms: Windows, HP-UX, AIX, Sun Solaris.
• Administered company-wide helpdesk application with web interface running on Apache
• Led the effort to re-engineer the batch job scheduling with business users to shorten the Accounts Payable processing from hours to minutes; this improvement allowed more Accounts Payable entries to be processed daily.
• Developed a website using Microsoft SQL server and C# .NET to allow internal customers to satisfy their day-to-day requests; improved operation efficiency through eliminating repetitive administrative work.
• Hosted several executive-level presentations on proactive and streamlined systems management.