Software Developer Resume Rochester, NY. - Hire IT People

SUMMARY:

Quick learner of new technologies and concepts. Excellent written and oral communication skills. Experienced with creating, debugging, and maintaining code using multiple languages.
In C++ programmed AI to choose the optimal move based on game type and game state.
Four interactive game types were produced to work with the generic game solver algorithm.Blackjack
Networked game in Java with a GUI allowing account creation, chat, and multiple players.
Produced in a team environment with two others at RIT.
Focused on the game logic, such as deck manipulation and valid move constraints.XMage
Client - server application allowing multiple players to play the strategy card game Magic: The Gathering for free online.
Active contributor to this open-source application using Java for coding and Git for version control.

TECHNICAL SKILLS:

Languages: C#, C++, Java, JavaScript, PERL, Python, CSS, HTML, SQL, RegEx, XPath

Software: Visual Studio, Eclipse, NetBeans, Bitbucket, Git, Subversion, Active Directory, Office

PROFESSIONAL EXPERIENCE:

Software Developer

Confidential . Rochester, NY.

Responsibilities:

Implemented new features, unit tested, integrated tested, and resolved bugs for software that provided monitoring and reporting d Confidential on customer’s cloud usage of AWS and Azure.
Utilized C# .NET 4.6 Framework, MVC ASP.NET, JavaScript, and SQL to accomplish the tasks within an Agile development environment.
Pushed other developers into taking unit testing seriously - went from 0 unit tests to over 3000 in the span of a year.

Developer

Confidential . Rochester, NY

Responsibilities:

Automated business procedures within NetSuite and WooCommerce through either server-side JavaScript or Python.
Standardized software development best practices within the company.
Generated web service requests through REST, SOAP, and XML, and parsed the responses with XPath.
Implemented custom scripts using various APIs such as NetSuite, Magento and eBay.

Help Desk Agent

Confidential, NY

Responsibilities:

Assisted Confidential and AARP employees with computer related issues through troubleshooting, system administration, and remote support.
Documented the steps performed on each call to resolve the issue through HP Service Manager's ticketing system and ITSM Remedy’s ticketing system.
Consistently received excellent scores according to quality assurance call reviews.

Quality Assurance

Confidential

Responsibilities:

Provided quality assurance through automated regression testing for continuously changing telecommunications software in an Agile development environment.
Automated manual tasks through VBScripts and batch files.
Developed test cases for user stories assigned by Software Development and Project Management after obtaining requirements and expectations.
Through C# coding, SOAP, and WPF further developed in-house QA testing tools.

Customer Service Representative

Confidential, Rochester, NY

Responsibilities:

Assisted customers with questions, concerns, and problems regarding their services.
Performed technical troubleshooting, explained bills, followed policies, and educated customers to achieve first call resolution as often as possible.
Acknowledged for excellent customer service and technical skills according to customer surveys and supervisor reviews of calls.

Help Desk

Confidential, Rochester, NY

Responsibilities:

Worked in an IT Help Desk department to provide internal IT support.
Promptly responded to associates’ service tickets in a professional and friendly manner.
Followed up with associates on the resolutions to ensure their satisfaction.
Documented the steps taken to resolve the service tickets.
Installed, configured, troubleshooted and resolved problems with computer software, hardware, and network devices.
Utilized Active Directory and SMS for system administrative purposes.
Imaged, sysprepped, configured, and installed PCs.
Reorganized and provided more thorough documentation for much of the procedures needed to be followed by IT for imaging computers and installing software.
Decreased the time required for backing up and restoring associates' essential d Confidential by more than 50% through creating simple batch files.

Technical Support

Confidential, Rochester, NY

Responsibilities:

Provided technical support and customer service for TurboTax software in a call center environment.
Attentively listened to customer's problems, asked for clarification as needed, and assisted them to resolve their problems as efficiently and professionally as possible.
Accurately documented all calls in a tracking system.
Submitted detailed bug reports to software developers after extensive troubleshooting.