SUMMARY

• Project Management with a focus on IT transformation and software development, focusing on leadership in multicultural environments, organizational alignment and service management.
• Development of ERP systems performing SAP integrations for inventory, financial and HR controls.
• Leadership of multidisciplinary teams, capturing and prioritizing demands dat drive business strategy using technology.
• Expert JAVA Spring, JAVA, C#, ASP, Angular, React, LINUX Shell and Stored Procedure SQL developer.
• Expertise in the management of Portfolios, Programs and Projects involving strategy, management and technology.
• Strategic vision, focus on results, relationship and negotiation capacity with the Business and Technology areas.
• Automation and integration with leading financial institutions by Webservice (SOAP eRest).
• Development of mobile solutions for the replacement of forms printed by applications.
• Management of IT policies and strategies focused on Infrastructure and Operations.
• Budget management of the areas involved in the projects.

• C# .NET16 Yrs Mongo DB6 Yrs
• Javascript16 Yrs Mongo DB Cluster5 Yrs
• Angular9 Yrs MySQL12 Yrs
• NODE.JS9 Yrs MySQL Cluster 5 Yr
• Delphi8 Yrs Database Modeling 16 Yrs
• Swift (IOS App)5 Yrs Data Mining13 Yrs
• Java (Web and Android)15 Yrs BI KPI Dev13 Yrs
• Java Spring Framework15 Yrs Statistical Modeling13 Yr
• Java Vertex.io5 Yrs Amazon AWS4 Yrs
• PHP7 Yrs AWS Lambda 3 Yrs
• PHP Cakephp3 Yrs AWS Kubernetes EKS3 Yrs
• Python2 Yrs Asterisk AGI5 Yrs
• MS Sql Server16 Yrs Asterisk Dialplan5 Yrs
• MS Sql Server Cluster/Mirror 7 Yrs Asterisk AMI6 Yrs
• MS Analysis Service 11 Yrs Sap Hybris3 Yrs
• MS Integration Services 11 Yrs Network16 Yrs
• Oracle DB 6 Yrs UNIX/LINUX11 Yrs
• PL/SQL Stored Proc5 Yrs Shell Script11 Yrs

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville - Florida

Solutions Architect/Developer

Responsibilities:

• Architecture of AWS Connect Tools and AWS Lambda Integrations to Legacy databases and Systems API.
• Full Development Life Cycle of Automated Payments IVR Call Flow. API interface into Salesforce.com through Java API’s using JAVA Spring / Docker Containers in AWS EKS and ECS.
• AWS Lex Fulfillment and Validation Lambdas in Python and Java for Conversational AI development.
• AWS Connect and Call Center Subject Matter Expert managing 15 team members in customizations for major auto insurance carrier. Trained member in JAVA Spring. Complex call flow development and mentoring and direct management of offshore call flow and CCP javascript developers.
• AWS CCP customizations designer and development manager. Developed solutions utilizing “bootstrap” javascipt components and JAVA Spring to provision full PABX functionality such as call history panels.

Confidential, Alpharetta - Georgia

Solutions Architect/Developer

Responsibilities:

• System for SAP integration with generation and imports of batch files (Hitachi / 2017).
• Development of mobile solutions to replace forms printed by applications, used by maintenance teams with the possibility of updating data in SAP through RPA innowera (SABESP).
• Management of the development team in the construction of the MIS web portal in Asp.Net webform with C # language and Sql Server database for supply control, planning purchase and entry of materials, transportation, fines, vehicle rental, among others, integrated with the SAP and the SGL system through Batch (Sabesp) files.
• Webservice SAP <> ELAW project management, where SOUP and Restfull webservice integrations were developed between SAP ERP and Elaw system for the RH, FI, CO and MM modules. (Nalbatech).

Confidential

Call Center Lead Solutions IT Architect / Product and Implementations Director

Responsibilities:

• Personalized assistance in the IT area for large companies such as: Netshoes, Sabesp, Nalbatech, Hitachi, Valeo, Digistart and Aevee, carrying out the development of web portals in Java Spring with SAP integration for purchase order management and integration / management of deliveries known as “Romaneio” Java Spring. Achieving greater agility in just-in-time logistics for sales made by the site and deliveries from suppliers (Netshoes).
• Financial Web Portal in Java Spring with SAP integration to access invoices for purchases and realization of financial advances, resulting in a cost reduction of more than BR$ 15 million already in the first year of the implantation (Netshoes).
• Portal Web SAS, Java JSF and MySql database for discount workflow to end customers through sales representatives (Valeo).
• Responsible for the implementation of ERP and CRM in C# and Sql Server Database in order to replace legacy (Clipper with dbf), increasing operational capacity by 100% in the first and 600% in the 4 years after installation.
• Automation and integration with leading financial institutions by Webservice (SOAP and Rest) and batch files.
• Management of all technological and strategic team, among them Telephony, Development, Help Desk, Backoffice, Planning, PMOs and Graph.
• Management of critical business demands with an impact on the end user.
• Direct management of the project of modernization of the point systems of the main factories of Brazil.
• Developed Business Intelligence with Microsoft Integration Services and Analysis Services.
• Developed KPI and Dashboard panel with C# MVC Application and consulting data in CUBE with MDX query.
• Developed Asterisk Dialer application to automatize call center using Asterisk DialPlan, AMI, and AGI

Confidential, Atlanta - GA

Developer and Systems Analyst

Responsibilities:

• Development of systems using C# with Asp.Net, Java Spring and SQL Server database
• Management of the user assistance areas.
• Management of KPI's of call centers and services with the development of action plans to improve the results.
• Development of operational reports for operational agents, thus increasing productivity by 100% in one year.
• Development of action plans focused on continuous improvement in customer service, raising the level of satisfaction.
• P.O of ERP system implementation and Service Queue Management projects, performing the process mapping, supplier search, commercial negotiation and systemic implementation.
• Carrying out feasibility studies to support demand from the service areas.

Confidential, Atlanta - GA

IT Director / Financial Controller / President

Responsibilities:

• Creation of Major Mortgage Broker in Southeast originating over 120MM in residential mortgage loans yearly.
• Leadership of Solid Team of Mortgage Brokers and processors using Calyx Point.

Confidential, Atlanta - GA

Lead Solutions Architect

Responsibilities:

• Developed PostgreSQL Database Structure, Stored Procedures, 4GL Backend, Interface and Frontend Programs for this Major, Full-Featured Long Distance Carrier.
• Customer Billing, Customer Service, Call Center Operations, Third Party Integrations.

Confidential, Atlanta - GA

IT Solutions Lead

Responsibilities:

• Development of Call Center Data Management and Raw Lead Management System.
• Design and Development of Lead Management System feeding into an Order Management and Fulfillment system feeding into an appointment scheduling and re-scheduling system.

Confidential, Atlanta - GA

IT Solutions Lead / Architect

Responsibilities:

• Design and Development of Hearst Publishers Dealers’ Billing System utilizing INFORMIX Database, SQL, 4GL and Unix Shell Bash
• Design and Development of several reports for BI purposes including a Cash Status Analysis Report predicting cash flows of individual 60-month consumer contracts.
• Data Migration and Transformation from 1600 BPI Magnetic Tapes to PostgreSQL while maintaining integrity of time sensitive data.

Confidential, Atlanta - GA

Certified Public Accountant/Controller

Responsibilities:

• Implemented Peachtree Accounting System transitioning all the accounting from outsourced CPA Firm to internal accounting. Acted as Controller for this 12MM / Year Revenue Firm.
• Implemented COST Accounting for three major cost centers of firm; Product Cost, Sales Cost and Collections Cost.
• Developed several LOTUS 123 Spreadsheets to analyze and predict future long term 60 month contract cash flows.

Confidential, Atlanta - GA

IT Analyst / Logistics

Responsibilities:

• Consolidation of CIS and CBS Systems (Inventory and Order Backlog). Team member in major development effort throughout entire organization to integrate the Inventory System with the Order Backlog System utilizing MAPPER C Mainframe Application Programming
• Order Management of exports to Latin America. Coordination of all critical points in the export process to Latin American Countries.

Confidential, Atlanta - GA

President

Responsibilities:

• Promotion and Administration of National Honor Society For Decision Support Systems.