IP Technician 2 Resume

SUMMARY

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Developer Learning

Responsibilities:

Confidential - taught HTML, CSS3, JavaScript, ReactJS, Next.js, PostgreSQL via online resources and coding
Focused on gaining skills for long-term PERN stack web development
100% committed to building web developer skills over 20 years
Past skills related to building WordPress websites prior to my current decision to become a professional developer

Confidential

IP Technician 2

Responsibilities:

Confidential

Enterprise Technical Support Engineer

Responsibilities:

Root Cause Analysis of technical problems related to outages, flaps, throughput, latency, and other issues related to Metro Ethernet.
Troubleshoot technical issues using Juniper CLI, Cisco CLI, Ciena CLI, modems, and various internal tools.
Troubleshoot connectivity, throughput, core flaps, peering points, routing, switching, and other issues.
Troubleshoot Metro Ethernet Circuits.
Mesh; Point-to-Point; Point-to-Multipoint; Internet.
Manage caseload via callbacks and email.

Confidential

Tech 2 Customer Security Assurance

Responsibilities:

Investigate, document, isolate, and resolve abuse and fraud-related security issues by correlating information from network equipment and executing appropriate fix via corrective tools, etc.
Work with customers to understand root cause for complex provisioning and repair-related tickets.
Investigative, triage, troubleshoot to ensure customer service orders and repair tickets successfully complete.
Demonstrate noledge of ISP technologies and services.
Use practical and technical noledge of hardware, firmware, software and concepts such as routers, firewalls and mail protocols.
Observe, process and discuss highly sensitive information.
Review customer security and policy discretion, and educate customers to prevent future occurrences.
Use ticketing software: Remedy, KANA.

Confidential

WordPress Developer and Marketer

Responsibilities: