IT Infrastructure Services Lead Resume

SUMMARY:

An individual wif in - depth noledge in BMC’s Control-M workload automation software through and experience for its administration, configuration, job scheduling (jobs vetting/creation), design stream flow, system troubleshooting, new installation, version upgrade and migration. A Certified Associate for BMC’s Control-M (v9.20, v9.19, v9.18) for its administration.

TECHNICAL SKILLS:

Hardware: OS (Operating System): LINUX (Red Hat Enterprise Linux, Fedora, CentOS, OEL-Oracle Enterprise Linux, Ubuntu and Debian), UNIX (HP-UX, Sun Solaris, AIX), Windows (10, 8, and 7).

Software: Control-M versions (9.0.20, 9.0.19, 9.0.18, 9.0.0, 8.x, 7.x and 6.x), VMWare workstation, Virtual Box and Hyper-V, Microsoft (Word, Excel, Power Point, Access, Outlook, Visio).

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Functioning as SME (Subject Matter Expert) and L3 support for administering the entire Rogers Control-M overall architecture and operations in Production, DR (Disaster Recovery) and NPE (Non-Production Environment) Development and QA (Quality Insurance).
Manage offshore team of 15 resources for 7/24 support of Control-M and Batch Operations in scheduling 100K daily jobs over 1600 Control-M/Agents wif 2.7 million executions per month.
Promoting strategic direction of Control-M and Batch Operations services to address business needs in rolling out new features, enhancements and components of the tool.
Participates in 7/24 on-call rotation (Director on duty) for service delivery issues and escalations.
Ensuring alignment of capabilities between application team and infrastructure.
Maintaining relationships and enforcing SLA’s are met wif 3rd party outsourcing partner.
Provides daily checks, inputs and approval on all IT (RFC - Request for Change) changes during TAB (Technical Advisory Board) review meeting.

Confidential

IT Infrastructure Services Lead

Responsibilities:

Leading an offshore team of 20 for 7/24 support of Control-M and Batch Operations in managing 100K daily jobs in schedule across three environments (Production, Quality Assurance and Development), wifin 1600 Control-M/Agents wif average of 2.6 million executions per month.
Ensuring version upgrades, software fixes, and preventative maintenance are timely performed.
Tracking technical and business trends for use in developing strategies for delivery of services.
Ensuring smooth and efficient operations wifin an exceptionally large, complex environment.
Lead and managed Control-M version upgrade project from v7.0 to v9.0.0.500 last November 2017.
Ensuring alignment between application requirements and infrastructure capabilities through consultation and project approval.
Planning for version upgrades, software fixes, preventative maintenance to minimize risk and service disruptions.
Functioning as an internal subject matter expert for tracking technical and business trends, assessing their impact and developing strategies for the delivery of above-mentioned services.
Building and maintaining strong relationships wif outsourcing partner and technical teams ensuring efficient services adhering to SLA’s and business expectations.
Ensuring all aspect of related work are completed in a timely manner, owning and delivering superior results for all stakeholders for short and long-term goals.

Confidential

Technical Expert

Responsibilities:

Develop and implement custom application solutions using BMC’s Control-M (WLA) tool.
Analyze, develops and implement custom application solutions using BMC’s Control-M workload automation tool.
Leads activities in full Software Development Lifecycle (SDLC) including business process analysis, systems analysis, systems design, development, testing and deployment.
Analyze, processes, and test batch processes from requirements specifications, and ensures dat the finished product meets requirements.

Confidential

Applications Developer

Responsibilities:

Responsible as Control-M Developer/Administrator (version 7) Distributed side: Unix, Linux and Windows) working wif Rogers Data Management & Technology group to ensure
Control-M jobs development meets or exceeds standards and as SME (Subject Matter Expert) for Control-M architecture structure including leading the Control-M version upgrade from v6.3 to v7.0 (April 2013).

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