Application Engineer Resume

PROFESSIONAL SUMMARY:

Software Engineer with around three years of experience in Change/Release/Build Management, System Administration, Support, Monitoring and Maintenance.
Strong in communication, presentation and interpersonal communication skills, eager to learn new technologies and apply that knowledge to problem solving.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential

Application Engineer

Responsibilities:

Managed production batch scheduling and monitoring on BMC Control M
Performed operational functions such as Re - run, kill, delete, Force OK, order/force job manually within Workload automation.
Worked in multiple environments such as production and pre-production.
Implemented changes/tasks and incidents in support queue and driving problems to resolution within SLA.
Monitored critical applications and escalated issues to relevant teams to reach resolution.
Prioritized tickets in IPcenter in a minimally supervised and highly efficient team. IPcenter was ipsoft's monitoring tool for clients.
Multi-tasking operation with client on bridge call to resolve incidents of job failure/outage.
Implemented new applications, features and enhancements to existing applications.
Standardized job tasks and trained junior team members on industry best practices and standards.

Confidential

Business Development Associate

Responsibilities:

Researched, analyzed and projected market data for potential markets
Developed business pipeline using cold and warm techniques.
Managed needs of multiple customers at once using strong prioritization and multitasking abilities.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Processed and entered customer orders into database and provided proactive customer service for accounts.

Confidential

Intern

Responsibilities: