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Production Support Analyst Resume

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New, YorK

SUMMARY

  • Over 5.5 years of extensive work experience in a multi - tier web based applications development wif strong understand of front end, middleware, and backend technologies along wif a solid experience in production support operations.
  • Expertise in developing applications using J2EE technologies like Servlets, JSP, JDBC, XML, JSON, JavaScript, JQuery, HTML5, CSS for the business domain like Banking, Insurance and financial institutions.
  • Extensive experience in implementing J2EE compliant applications using various design patterns, Spring MVC framework, JSF, iBatis, Oracle and sql servers.
  • Sound knowledge in configuring and deploying web applications in Tomcat Server, Web Logic, Web Sphere.
  • Experiences wif build tools include ANT, Maven, Gradle, and Jenkins.
  • Used SVN, Jira, GIT for version control, Trac and ServiceNow for ticket reporting.
  • Extensively worked on Responsive Web Design (RWD) using Bootstrap and CSS3 Media Queries.
  • Proficient in Object Oriented Design/Development (OOD), Object Oriented Analysis and Design (OOAD), Model View Control (MVC) design pattern and Test Driven Development (TDD).
  • Expertise in UML which includes creating Use-Case diagrams, Class diagrams, Sequence diagrams, Activity diagrams using Designer tools like MS Visio.
  • Strong Experience in database design using PL/SQL to write Stored Procedures, Functions, Triggers and strong experience in writing complex queries, using Oracle, DB2, and SQL Server.
  • Extensive experience and actively involved in Requirements gathering, Analysis, Design, Coding and Code Reviews, Unit and Integration Testing.
  • Worked wif unit testing frameworks like Junit, Selenium, Appium, Mockito, SoapUI and BrowserStack.
  • Excellent analytical, logical and programming skills, Self-Motivated, Self-Starter, and Team Player, can work wif minimal supervision. TEMPEffective Communication, Organizational and Time management skills.

TECHNICAL SKILLS

Programming Languages: Java (JDK 1.6, Java SE 6) and C#.

Client Scripting: JavaScript

Server Scripting: Servlets, JSP, JSTL

Version Control: Tortoise SVN and Git.

UML Tools: Rational Rose, MS Visio

MVC Framework: Spring 3.2.3, JSF 2.0

ORM Framework: iBatis

JavaScript Framework: JQuery

IDE: Eclipse, NetBeans.

Build Tools: ANT, Maven 3.0

Databases: Oracle 10g/11g, SQL Server.

Application Servers: Weblogic 10.3, Websphere 7.0 and Apache Tomcat 6.0

OS: Windows and Linux.

PROFESSIONAL EXPERIENCE

Production Support Analyst

Confidential, New York

Responsibilities:

  • Worked as an onsite lead for a cross-functional team working on the deployments of all the applications in wealth management vertical in Dev, QA, UAT and Production environment.
  • Worked on deploying new patches, security features, new application and has done rollback when required on highly scalable windows and Linux servers in a distributed environment.
  • Assist in triage of application Incidents. Provide timely updates and feedback to incident originator. Manage inquiry/incident through life cycle of issue.
  • Worked extensively on deploying, maintaining, scheduling and monitoring SAP business objects, Data Warehouse, Hadoop, Teradata, SSIS, Java and .net based applications while staying compliant wif ITIL service management framework.
  • Implementing code once it has been developed and tested by partnering wif the team developers and testers.
  • Provides technical assistance to programming staff in the analysis of application software aborts and performance issues.
  • Perform applications integration performance and load test, work closely wif development team to improve the application performance.
  • Worked closely wif all the stakeholders for an application while deployments and provided extended support in 24x7 shift.
  • Incident, Error and Business Management.

Java/J2EE Full Stack Web Developer

Confidential

Responsibilities:

  • Involved in multi-tier Development using Spring Framework.
  • Involved in business requirement gathering and technical specifications.
  • Complete Involvement in development and validation of screens using HTML and JavaScript.
  • Used JSON as response type in REST services.
  • Wrote Web Services using RESTFUL for sending and getting data from the external interface.
  • Developed Rich Enterprise Applications using Portlets technologies.
  • Used JSF, JSP, Java Script, HTML, and CSS for manipulating, validating, customizing, error messages to the User Interface.
  • All the Business logic in all the modules is written in core Java.
  • Used Design patterns such as Business delegate, Service locator, Model View Controller, Session facade, DAO.
  • Created Stored procedures using PL-SQL for data modification (Using DML insert, update, delete) in Oracle.
  • Interaction wif Oracle database is implemented using iBatis.

Java/J2EE Developer

Confidential

Responsibilities:

  • Designed and developed the presentation layer using JSP, JavaScript, JQuery, CSS, HTML wif DDUI framework.
  • Used custom JSTL for front-end development.
  • Implemented the DDUI Validation framework for client-side validation.
  • Used XSLT to transform XML data into HTML pages.
  • Worked on the Web Services using SOAP.
  • Implemented and planned the client-side architecture.
  • Followed Agile methodology (Stand up meetings, Sprint development, retrospective meetings and Pair Programming).
  • Responsible for designing and generating reports.
  • Writing Junit test cases using Junit.
  • Involved in development and fixing defects.

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