Business Operations, Executive Assistant Resume

SUMMARY:

Experienced virtual operations professional with excellent time management skills, incredible attention to detail, self motivated, a team and independent achiever, and a producer of top quality work. Passionate about executive/customer/systems support and eager to impress YOU
Project Management
Database Management
Vendor Management
Customer/Employee
Sales/Customer Service Support
HR Assistance
Invoicing
Process Improvement
Systems Administration

PROFESSIONAL EXPERIENCE:

Confidential

Business Operations, Executive Assistant

Responsibilities:

Administer first level troubleshooting, client, and resource development for Topgrading Online Solutions (Topgrading’s SaS product)
Salesforce SME - responsible for integration, all changes made to database to accommodate multiple change requests of CEO and President, and all templates, contracts, invoices, and communications contained within the system. Train all employees in changes and consistent use of system. Saved the company $10,000 by completing customization of Salesforce organization for Topgrading.
Coordinate all sales and marketing reporting. Customized reports and dashboards in Salesforce to meet the needs of the sales team along with the needs of the executive team.
Drive Professional Services program to include all preparations for Onsite Workshops, Executive Assessments, 360 interviews, client requests for ad hoc services. POC for the needs of all Topgrading Professionals and client coordinators. Handle client surveys and requests for feedback after Professional Services are provided.
Manage order processing, shipping, invoicing, payment processing, inventory on hand.
Contract management for all Professional Service projects and software licenses including preparation, execution, and filing of contracts.
Responsbile for SharePoint administration including access to team members, keeping folders and files up-to-date and organized.
Built out role of Executive Admin for VP who has never had an EA. Strategically and successfully persuaded and eased him into relinquishing control of travel, email, scheduling, etc. Currently enjoy strong relationship, and he hasn’t missed another meeting or email .
Sales reconciliation across QuickBooks and Salesforce.
Created and documented processes into cross-functional flow diagrams which led to greater accountability of and stronger performance by employees.
Assist in the on-boarding and exit of team members including set up of email accounts, set up of telephone accounts, set up of any services needed to conduct the job. At the exit of employee conduct the process of relinquishing access to all Topgrading accounts in a timely fashion to avoid any breach in Topgrading intellectual property.

Confidential

Owner/Virtual Assistant - Virtual/Remote

Responsibilities:

Handled the day-to-day operations of running a small virtual business.
Negotiated contracts with clients.
Executed excellent transcription documents for multiple clients.
Managed personal and real estate showing calendars for multiple agents.
Created and managed real estate closing documents such as offers, contracts, and memorandums.
Directed lead distribution to multiple agents.
Managed real estate listings on multiples state MLS systems.
Scheduled all home inspections.
POC for closing attorneys.
Social media monitor for multiple real estate agents.
Facilitated real estate/insurance joint venture program which included assisting in getting real estate agents signed up for insurance licensing classes.

Confidential

Restaurant Manager

Responsibilities:

Controlled costs of food and labor, saving company 3-5% consistently each month.
Administered scheduling of shifts for all employees to ensure that customer service was always 100% satisfactory while still maintaining profits and keeping the cost of labor down.
Negotiated agreement with Clover School District to provide pizza for Friday night football games.
Promoted responsibility to young people by making part-time schedules manageable with school, extracurricular, and social activities. Mentored many young people to make good decisions about their future by allowing them to learn about the workforce with a flexible schedule.
Developed and delivered employee .
Recognized with Excellence in Customer Service .
Responsible for supervising all team members and ensuring profitable restaurant operations.

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