PROFESSIONAL SUMMARY

• Over 7 years of IT experience including 5 years' experience in Salesforce.com Development and Administration.
• Experienced in working with Sales force developer toolkit Apex, visual force, force.com IDE, SOQL and Web services .
• Experienced in development, administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Apex Class and Apex Web Service, Visual Force Page, Component Controllers .
• Experienced working on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Greatly experienced in integrating Web services into salesforce using WSDL and working with partner relationship management.
• Highly proficient with Sales Cloud, Service Cloud, ServiceMax web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Salesforce.
• Strong experience in defining and managing custom Objects, Creating page layouts, Developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Sales Force.
• Experienced in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience in working with salesforce.com Sandbox and Production environments.
• Proficient in Data Migration from Traditional Apps to Sales force Using Data Loader Utility.
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experienced in working with Web Services for handling requests and API.
• Experienced in syncing the tasks, events and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Good Experience with Service Cloud, Sales Cloud and Chatter.
• Experienced in working with Salesforce POC's Integration tools like Jitter bit studio and Informatica cloud.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client and application requirements.
• Experienced in Developing Internet/Intranet applications, J2EE technologies- Java, JSP, Servlets, HTML, XML and JavaScript.
• Experienced in working with relational databases like Oracle and SQL Server.
• Experience with Agile and Scrum methodologies.
• Expertise with Object Oriented Design OOD , Analysis OOA , based on Unified Modeling Language UML architecture.
• Effective team player with good communication, interpersonal, and presentation skills.

Technical Skills:

Professional Experience:

Confidential

Role: Sr. Sales force CRM Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Developed a total of six Salesforce Custom Applications. Applications involved a mix of Standard Salesforce and Visual Force using Force.com IDE
• Worked in developing various Apex classes, components, and Visual Force.
• Successfully implemented Web-to-Lead and Web-to-Case in the organization.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Collaborated with multiple departments to define CRM system changes required to meet business objectives.
• Improved Client side user interface elements on a visual Force page using JQuery.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used the Salesforce feature Query Plan to effectively execute the SOQL and reduced the query execution time.
• Created several workflows by defining rules, and related actions which include email alerts, field updates to automate the business process.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com
• Designed, documented, implemented and unit tested CRM system customizations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Objects. Used it to read, extract, and load data from comma separated values CSV files.
• Prioritized and resolved CRM issues based on SLAs.
• Created multiple reports to monitor CRM system performance.
• Acted as release manager scheduling and executing code deployments.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse, Approval Processes, Email, Messaging, Reports Dashboards.

Confidential

Role: Sr. Sales force CRM Developer

Responsibilities:

• SalesForce.com administrator responsible for the maintenance of a 300 seat implementation. Daily duties included setting up new users, creating sharing permissions, resetting passwords, administering roles and profiles, and managing queues.
• Gathered requirements and created/modified custom objects in SalesForce.com to support changing business requirements.
• Did full life-cycle development for custom SalesForce.com reports for diverse departments including sales, marketing, design, finance, and IT.
• Created training materials and conducted training classes for SalesForce.com users.
• Worked with Chief Sales Officer to design complex performance management dashboards to track pipelines, performance to goal, and activities for the field sales team and their managers.
• Uploaded new data to SalesForce.com using CRM Fusion while ensuring data integrity and compliance with best practices.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Responsible for hiring, training, and supervising the Sales Support Administrator.
• Monitored functional and integration test execution on Salesforce CRM, Veeva CRM - Offline iPad application based on the Salesforce.com, and interfaces interacting with Salesforce.
• In conjunction with the IT department developed processes to identify, coordinate, test and implement changes to the Microsoft Dynamics CRM implementation.
• Trained end users on Microsoft Dynamics CRM 4.0.

Environment: Saleforce.com platform, Salesforce CRM, APEX Language, Visual Force Pages, Component Controllers , Pages, Data Loader, Sales Cloud, Service Cloud, HTML, Siebel, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Role: Sales force Developer

Responsibilities:

• Participated in Requirement Gathering Sessions JAD Sessions to understand business needs and converted business requirements into functional / technical specific documentation.
• Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, WSDL, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
• Implemented the requirements on Salesforce.com platform using Force.com IDE Plug-in -Eclipse.
• Worked on enhancements to SFDC application as required by business users from time to time-
• Involving implementations in Service Console of Salesforce.
• Worked on Salesforce implementations from inception to delivery.
• Converted several manual/ traditional processes into Salesforce Applications, which included creating Custom Tabs, Visual Force tabs, Web tabs, Visual Force Pages, Workflow Approval Processes, scheduling Apex Jobs, maintaining Force.com Sites for Web-to-Case applications.
• Involved in developing integration between SFDC and other systems like Bing Ads through TIBCO.
• Perform SFDC administration and development activities which include managing roles, profiles, queues, assignment rules, validation rules, workflows, triggers, classes etc.,
• Work on defects and enhancements through analysis, design and development using Force.com IDE.
• Involved in deployments using Force.com IDE, GitHub and Change Sets.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages Apex Controllers,Salesforce.com Data Loader, Eclipse IDE, Workbench, Custom Objects Custom Tabs.

Confidential

Role: Java Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports, Dashboards using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, APEX Language, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Siebel, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Role: Java Developer

Responsibilities:

Designed the Object Model and Architecture for the application using Visio, writing Technical Specification document Preparing the schedule for the entire SDLC Converting Functional requirements into Use case diagram, Class Diagrams, Sequence Diagram using UML. Involved in development of User Interface using JSP, Java Script, XSLT, XML, AJAX, HTML, Tag libraries and Struts MVC framework. Used Struts, Front Controller and Singleton patterns, for developing the action and servlet classes, Involved in designing and developing business and utility classes of the system. Used Struts validator framework to validate data. Implemented the business logic in stateless session Beans Developed Message Driven Beans to send emails notifications. Developed backend procedures using PL/SQL. Source code maintenance using CVS. Participated in Unit testing and functionality testing for tracking errors and debugging the code.

Environment: Java, J2EE, Struts 1.2, HTML, Oracle 9i, JSP, EJB, JUnit, Web Sphere 5.x, XML, UML, CVS, Visio, WSAD 5.x, Windows, Unix

Confidential

Role: Java Developer

Responsibilities:

• Worked on modules involving JSP, Struts 1.1, and EJB.
• Identified and implemented the user actions Struts Action classes and forms Struts Form classes as a part of Struts framework.
• Written SQL queries, Stored Procedures, Functions for retrieving and updating the data in the database.
• Used JavaScript and struts validation framework for client side validation.
• Used struts tiles for JSP page layouts.
• Worked on Hibernate mappings and developed backend using hibernate and HQL.
• Developed Servlets code and validated data both in client and server side.
• Developed session beans for the service layer which integrates Hibernate.
• Involved in Unit, Integration testing, defect tracking and defect fixing and part of system test support.
• Testing Web Pages functionalities and raising defects.
• Developed the code using Eclipse IDE.
• Deployed application using JBOSS.
• Used CVS for version controlling

Environment: Java, J2EE, Struts 1.1, Hibernate 2.0, JBOSS, Oracle 9i, Windows XP, Web Services, Eclipse 3.0, CVS, CSS and JavaScript.