Objective

Experienced IT Professional with strong leadership skills and educational background, seeking management level position where I can effectively utilize my expertise in human relations, project management, and technical training.

Summary of Skills and Training:

• Programming Java/HTML/C /VB/SQL/ColdFusion
• Help Desk Technician
• Desktop PC, Notebook, and Server Repair
• Web Development
• Typing 50-60 wpm
• Experienced with Linux, Mac, and Windows OS Systems
• Marketing and Management:
• Project Coordinating
• Customer Service
• Advertising of Products
• Public Relations and Communications
• Business Networking
• Analyzing Consumer and Industry Trends
• Administrative Operations
• Business Management

Office Administration

• Microsoft Office Professional including Visio, Share Point, and Project
• Quicken Financial
• Web Page Development
• Office Computing and Filling
• Employee training and Hiring

Employment History:

Confidential

Title: Technical Analyst

Summary of Duties:

My duties where to provide technical support for users, from moderate to complex computer related issues, within multiple customer accounts. I acted as a helpdesk lead and account specialist for all accounts assigned. Also my duties required me to provided back-up assistance on other accounts to absorb impact on Technical support groups during the time of system outages or stat assurance. More so, I analyzed and evaluated inquiry/problem reports to make recommendations on how to reduce help desk reoccurring issues and/or system outages. Also, I was required to stay current on the latest software and technology in and around the medical fields. Advanced understanding and knowledge of tools such as Oracle, Windows Active Directory, Novell, and Cisco Voicemail cluster tools where essential to performing day to day activities. Recently my job roll has migrated from Technical Analyst Helpdesk to Technical Analyst Networks. In this new job roll my duties are to mostly monitor server activity within the company's server farm. Using a program called Solarwinds I monitor activity on 63 servers and perform several activities such as bouncing server IP's, running scripts though command line to debug program related issues, assisting in server scheduled maintenance and informing clients, Network Administrators, and Network Engineers of down servers, switches, routers, and programs.

Confidential

Title: L2 Help Desk Technician

Summary of Duties:

As a L2 Help Desk Technician my duties was to be a team leader and second tear of support to assist L1 techs with troubleshooting and resolving customer issues. My duties included coaching technicians on all company policies, technical strategies, call edicts and strategies, analyzing technicians recorded calls, scoring and writing progress reports. In addition, I was also responsible for helping customers over the phone with any technical troubleshooting, account issues, damaged parts, and product support. Focal scope was on PC's, Servers, and Networks as well as troubleshooting 3rd party software issues with Dell on Call. Tools used were troubleshooting trees DSN, Microsoft Inside for Techs, Don's Tips and internet sources , Dellserv, Dell Connect, Soft phones, in-house labs and training tools/tutorials.

Confidential

Title: Intern/Jr. Project Coordinator

Summary of Duties:

My duties were to coordinate company projects and act as liaison between Contract Executives and C-Tech. I was co-responsible for site operations, coordinating desktop technicians, with electricians and Network personnel to complete scheduled jobs. I was also given the responsibility of proofing estimates and reports before completion to ensure the accuracy of budgets, services, and products rendered. My role was to be second in command on all job sites working with teams of 5 to 25 individuals to coordinate their work loads, make sure they were following company safety regulations and working productively on job sites. Other duties include, assessing project risks, defining the scope of support, and taking responsibility for the planning and execution of each work order. Projects ranged from installing technical equipment in small satellite offices with computers, printers, faxes, VOIP phones, and video conferencing equipment, to configuring, installing and maintaining client servers across large networks.

Confidential

Title: Systems Technician

Summary of Duties:

My duties where to diagnose, troubleshoot and repair notebook computers in a process from A-Z and provide technical advice to users when there issue is out of scope or required a custom level of support. I was required to troubleshoot notebook issues of both windows and Mac base units. I used a multitude of tools including but not limited to MRI diagnostic 2.0 software, MS crash analysis tool, digital multimeters, and Soldering Irons.

Confidential

Title: Attractions Host

Summary of Duties:

My primary duty was to experience and learn the mechanics of the company's infrastructure. I was assigned to the Imagineering department's rides and attractions division. As an Imagineering intern I was challenged to problem-solve issues with park rides and technical attractions. Also I was assigned to specific rides and attractions to monitor, maintain, setup, and break down daily.

Confidential

Title: Independent Sales Rep

Summary of Duties:

My duties where to sale Cutco Cutlery products and build strong relationships with potential buyers. My duties were to include setting up appointments and sales parties to demonstrate Cutco products that included kitchen cutlery and gardening tools. I was also required to work in a team environment periodically to lunch new product campaigns and generate higher sales for our office.