SKILL

HARDWARE: iPhone, Android, Blackberry / RIM Devices, iPod Touch, iOS / Android Tablets, Blackberry Playbook IBM and compatible PC Hardware, MAC G4/Intel Desktops/Laptops, Servers, hard drives, Tape Drives, Ethernet cards, Wireless Networking, cabling, Major Brand Printers, Video conferencing, Cybex box, black box, hubs, switches, routers, super disk, Palm Pilots, Windows Mobile All versions

SOFTWARE: Mobile Device Management MDM - Mobile Iron / Airwatch, Mobile Infrastructure Management MIDM , All Windows Platforms, Active Directory, Exchange Server, MAC OSX, SMS, SCCM, Sharepoint, Office 365, MS Office .Outlook, Office Mac, Lotus Notes, IIS, Apache, BES Blackberry Server, , Encryption, WinMagic Encryption, MS EFS, LAN Desk, NT/Citrix Terminal Client, Attachmate / Verastream , Oracle, Crystal Reports, GP Mate, Track-it, Remedy, Powershell, Dameware, Intellisync, iManage docs, iTunes, MP3, Avid Video Editing, Adobe Creative Suite, iOS / Android / Blackberry Playbook Simulators, SQL Management Studio, Acronis, Altiris deployment console Carbon Copy

WORK ENVIRONMENTS: Hands-On - Server / Workstation / Mobile Device Support - All Windows Platforms / OSX, Call Center, Infrastructure

MOBILE APPLICATION DEVELOPMENT: Java, PHP, HTML, Flash Builder 4.5, Eclipse, Xcode, iOS SDK, Android SDK, Blackberry SDK, WebOS SDK, Firefox SDK, Google Maps SDK, Sencha Touch, Phone Gap

CONTRACTING EXPERIENCE:

Confidential

Enterprise Mobility Management Admin

• Enterprise Mobility Management admin utilizing, testing and maintaining MaaS360 EMM and AirWatch 7.1 Environments, Maintaining iOS 8x iPhone / iPad environment and Samsung Galaxy S5 / Tab 4 environment in conjunction with various infrastructure steak holders and groups
• Setup EMM User/Group Policies for devices, Setup/Test EMM App Store for App Distribution to mobile devices.
• Researched and documented various mobile print solutions for EMM with iOS and Android and implemented an HP ePrint test environment
• Utilized / Tested Various EMM Content management, Secure browser and Secure Email Apps, Microsoft Office Apps,
• Utilized/tested Office 365 Enterprise environment for Test Environment
• Utilized Sharepoint environment to Create Mobile Device support knowledge base documentation for tier 1 and tier 2 support groups
• Utilized Win 7 VDI Desktop, Microsoft Office 2010, Sharepoint 2010, Camtasia, Snagit, RSA Token
• Utilized iPhone / iPad hardware with iOS 8x and Samsung Galaxy S5 / Tab 4 for business and testing purposes

Confidential

Mobile Device Management Administrator

• Mobile Device Management MDM admin utilizing and maintaining Mobile Iron VSP 5.9 architecture with Apps work and Docs work, Maintaining iOS 7x iPhone / iPad environmemt in conjunction with various infrastructure steak holders and groups
• Participated in company wide Blackberry to iPhone migration/conversion deployment, assisted with all 3rd tier escalated mobile device issues
• Utilized Airwatch with Office 365 Enterprise test environment Utilized VMWare technology for Airwatch Test Environment, Setup Airwatch User/Group Policies for devices, Test App Distribution Utilities, Pre-deployment utilities
• Integrated Mobile Iron Environment with Office 365 Enterprise test environment and participated in various disaster recovery and fail over exercises
• Created Mobile Device support knowledge object documentation for helpdesk and desktop engineering support groups
• Utilized Win 7 Laptop, Microsoft Office 2010, Active Directory, Lotus Notes Email Client, eHorizon action request tracking system, VMWare vSphere, iPhone Configuration Utility, Reflector App
• Utilized iPhone and iPad hardware with iOS 7 for business and testing purposes

Confidential

Mobile Device Administrator / Mac Support

• Setup / Test / Support / Maintain All Mobile Devices including all iOS, Android, Blackberry and Microsoft Mobile versions 8 /7 / 6.5 OS phones and tablets including various Apps, Utilized McAfee EMM console for mobile device management, Lotus Domino for user Groups, iPhone Configuration Utility, Blackberry Administration Service, IPSec, SSL, Cisco VPN anyconnect Performed FOTA Updates and OTA Software push, Maintained Blackberry Enterprise Server Android SDK, Windows 8 SDK, Xcode iOS 7 SDK, Reflector App
• Setup/Support/Maintain Mac Laptops / Desktops / xServer and software including MS Office 2011, Parallels, Lotus Notes Mac, TN3270 Client, Snagit, Camtasia, Reflector, Adobe Creative Suite Online , Lantronix AirPrint Server, xCode 4x/5x
• Add Mac's to Domain, Migrated User data from Windows PC to Mac, VPN Configuration, Configure Proxy, Email Config
• Tested MDM Solutions such as SOTI and Mobile Iron, Maas 360, mFormation, Koamtac Bluetooth Scanner Products for Warehouse Production,
• Created Mobile Device and Mac support documentation and videos for helpdesk and desktop support groups
• Utilized OS X 10.8x, Win 7, Win 8, Microsoft Office, Lotus Notes Email Client, Frontrange Tracking System, VMWare vSphere, VisualBasic, Ecplise, Windows 2008 R2vServer Powershell, IIS 6, SQL Studio, LanDesk Manager, VB Script for Windows Client SW Updates
• Utilized mobile HW such as all iOS Devices, Android Tablets / Phones, Windows 8 Phone, MS Surface / Windows 8 Tablets
• Setup Warehouse iPad environment utilizing TN3270, iTap RDP, Windows Terminal Server, Warehouse Management System SoftwareSetup mobile printing environment with Lexmark, HP and Xerox printers
• Provided Training deskside as well as for groups, created all mobile device and Mac OS X training materials

Confidential

Lead iOS Application Tester

• Test Mobile Infrastructure and Native / Web Applications for iOS compatibility
• Created Testing Documentation utilizing Windows 7 PC / Mac OS X 10.7 with MS Office, All Major Browsers, xCode 4x, iPhone configuration utility
• Utilized iPad 2 for testing, Tested Various in house and external apps for potential solutions such as Printing, Office Document viewing and editing, Annotation, Internet / Intranet Browsing, Audio / Video media compatibility
• Supported application testing team with day to day operations, weekly meetings and technical support
• Utilized Mobile Iron Mobile device management tools

Confidential

Technical Support Engineer / Mobile Device Infrastructure Management/ Mobile Application Developer

• Support Mobile Infrastructure and Applications Elite Blackberry Partner - Management / Programming / Support
• Support Windows Server Environments, SQL Management Studio, Blackberry BES /MVS, Exchange 2010 Server / Active Sync
• B Nator / mFormation mobile device management Mobile Infrastructure Test / Support / Installation / Implementation / Deployment
• Mobile Device Management, Mobile Migration from all email enterprise environments to Email / Cloud Environments
• Application Testing , Deployment and Development for Android, iOS and Blackberry phones and tablets
• VMWare vSphere / workstation environments utilizing Windows Server 2008 R2 /2010 , IIS, Apache, OS X, Linux Red Hat
• Test Mobile app dev platforms such as Sensa Touch, Phone Gap, Flashbuilder for multi platform distribution
• App Development environment Eclipse for Java, Flash builder 4.5, Android / iOS / Blackberry / WebOS - SDK / Plugins / Emulators
• Compatibility testing for commercially available and developed in-house mobile applications for iOS, Android and Blackberry Phones and Tablets
• Worked with Mobile hardware such as iPhone 3GS / 4G, iPad / iPad 2, iPod Touch, Motorola Droid / Xoom, Blackberry Torch / Playbook, HTC
• Conducted study on Printing apps/services for Mobile Devices in an enterprise environment, tested on iOS, Android and Blackberry Devices
• Creating video training material for internal employees and external clients utilizing Camtasia 7, Snagit 9, Power Point Windows / OSX
• Supported Fortune 500 clients remotely and on site, clients include: HP, Deutsche Bank, Moss Adams, Federal / State / Municipal Government Depts., Ricoh, ATT, Verizon Business, SAP, BinaryTree, Victaulic, Russell

Confidential

Lev el 3 Analyst- 18,000 Users

• Support all sales departments Remote users running Win XP / Win Vista / Win 7 / Mac OSX
• Support Desktops / Laptops, iPhone, Blackberry, Droid, Windows Mobile, InkJet / LaserJet Printers
• Wireless, Data Migration, Data Recovery, MS EFS Encryption, Active Directory, SCCM, SMS
• Exchange Server 2003, Office 2010, Entourage Mac , SAP, Lotus Notes 7
• VM Ware Fusion, Symantec endpoint protection, Sharepoint, Spyware recovery,
• Remedy v7.5, GoToAssist Corporate, Bart PE, UBCD, Data Recovery/Restore
• MS Communicator, RDP, RDC, SnagIt 8/9

Confidential

LAN and Desktop Specialist - 18,000 Global Users

• Support all departments LAN / Remote users running Win XP / Win Vista / Win 7
• Support Dell Desktops / Laptops, iPhone, Blackberry, Xerox Work Centre Printers,HP/ Lexmark Printers
• Wireless, Data Migration, Data Recovery, MS EFS Encryption, Active Directory, SCCM, SMS
• Exchange Server 2003, Office 2007 Premium Suite, SAP, Symantec PC Anywhere, GoToAssist
• Citrix Virtual Desktop, VM Ware, Symantec endpoint protection, ATT VPN,
• Sharepoint, Spyware recovery, Remedy, Ghost Imaging, Live Meeting, Wise Packaging, QA Testing
• MS Communicator, RDP, RDC, SnagIt 8/9, Air Products Proprietary Applications
• Maintain Intranet Knowledge base, HTML, PHP

Confidential

Desktop Support Business / Industrial Operations 4000 Users

• Support all Industrial Operations / Business departments LAN/WAN/Remote desktop users running Windows XP / Win7 and Mac OSX
• Support hardware HP Desktops, Mac and IBM/Lenovo Laptop PC's, Blackberry, iPhone, Wireless, Cisco VPN, Citrix
• MS Office 2003, Symantec Anti Virus, , Oracle, GP Mate, Crystal Reports, Labwatch, PharmNet
• Assisted in PC refreshment on Desktops/Laptops and Migrated Data and restored for pandemic project
• Support / Maintain HP printers and Xerox all in one copiers, Intermec/ Zebra Label Printers
• Symantec Tape Backup System/ Data Recovery, UBCD, SharePoint, SMS, Exchange Server 2003
• Active Directory, Ghost Imaging SW, SafeGuard HDD Encryption, Remedy Issue tracking system, Altiris / Carbon Copy
• Completed cGMP Industrial Training Courses, Gown / Tyvek Training

Confidential

Refresh Technical Support 800 Users

• Support all departments LAN/WAN/Remote desktop users running Windows XP/Vista
• Support hardware Dell Desktop and Laptop PC's, iPhone / PDA Devices,, Wireless, RDC, RDP, Citrix
• PC apps include MS Office 2003/2007, Symantec Anti Virus, QuickBooks, Oracle, GP Mate, Crystal Reports, JMS, OMS, AS400
• Assisted in PC refreshment on Desktops/Laptops and Migrated Data and restored, Encrypt / Decrypt Hard drives
• Support / Maintain HP printers / copiers, , Wise Packaging, QA Testing , Symantec Tape Backup System/ Data Recovery
• Utilized Active Directory, Ghost Imaging SW, Track-it Issue tracking system

Confidential

Technical Support 250 Users

• Support LAN/WAN/Remote users running Windows XP/Vista, Mac OS X Tiger/Leopard, MS Office2003/2007
• Support hardware Dell/MAC Desktop and Laptop PC's, Blackberry/iPhone/PDA Devices, Cisco VPN Client, Wireless, RDC
• PC apps include MS Office 2003/2007, Norton Anti Virus, Real Plus, RDC, QuickBooks, Tricerta Screwdrivers Remote printing
• MAC Apps supported: MS Office 2004, Entourage, Firefox, Safari, Mail, iPhone, Adobe Creative Suite 3
• Assisted users upgrading MAC G4 to MAC Pro Intel Desktops/Laptops and Migrated Data
• Encrypt / Decrypt HDD and data recovery, Support / Maintain HP OKIDATA printers / copiers
• Maintained Various Website's Intranet Utilizing SharePoint, Dreamweaver and Notepad
• Utilized Active Directory, MS Site Server, SharePoint, SMS, Exchange Server 2003, Acronis Imaging SW, Blackberry Server 4.0

Confidential

Technical Support 10000 International Users

• Support users running Windows XP/Vista, Mac OS X 10.4, MS Office2003/2004/2007, Cisco VPN, Wireless
• Support hardware such as IBM/MAC Desktop and Laptop PC's, Blackberry/iPhone/PDA Devices, HP and Canon LaserJet Printers
• MAC Apps supported: MS Office 2004, Entourage, Firefox, Safari, Mail, iphone, Adobe Creative Suite 3, Acrobat
• Assisted users upgrading MAC G4 to MAC Pro Intel Desktops/Laptops and Migrated Data
• Excellent customer service skills as displayed through response to call center calls
• Support / Maintain various web based communication products
• Handled average of 60 phone calls on a daily basis and Resolved average of 40 technical issues daily
• Utilized Active Directory, SharePoint, Formal tracking system Heat, LAN Desk, Blackberry Server 4.0

Confidential

Desktop Support 100 Local Users

• Support users running Windows XP, MS Office2003, Outlook, Acrobat 8 Pro,
• Contivity VPN, SecurID, LAN desk, Attachmate, Citrix Clients, Oracle Applications JInitiater
• Support users running MAC OS X 9 10.4 on Windows Network, Troubleshoot connectivity/print issues, Maintain updates
• MAC Apps supported: Adobe Creative Suite Pro 3/Acrobat 8, Quark Express 6, MS Office 2004, Entourage, Firefox, Safari, Keychain, iTunes
• Upgrading MAC G4 to MAC Pro Intel Desktops and Migrated Data and Reconnected Networking/Printing
• Support hardware such HP/MAC Desktop and Laptop PC's, Blackberry Devices, HP and Canon LaserJet Printers
• Excellent customer service skills as displayed through response to End Users/Clients
• Maintain and replaced all types of PC/MAC hardware such as hard drive, memory, wireless, etc., Performed PC upgrades
• Created/Deployed/Upgrade PC Images Utilizing Symantec Ghost, Utilized Altiris deployment console for application distribution
• Utilized Active Directory, Formal tracking system Open Pursuit, Maintain Arcserve Tape Backup System/ Data Recovery

Confidential

Technical Support Call Center - 1500 Global Users

• Support users running all versions of Windows OS, Mac OS X, MS Office, Acrobat, Excel and Access databases
• Handled average of 40 phone calls on a daily basis and Resolved average of 35 technical issues daily
• Excellent customer service skills as displayed through response to call center calls
• Support / Maintain various web based communication products utilizing exceed UNIX platform
• Utilizing Formal tracking System Remedy, Handled and Responded to call center calls