SUMMARY:

• 7+ Years of experience as a dependable Cisco IVR CVP and Cisco UCCE enterprise application
• Developer with extensive hands on experience on the Cisco UCCE, and Cisco PCCE contact centers. Relevant experience in full life cycle development including development, deployment, testing, documentation, implementation, maintenance and support of application software in web - based environments and Client/Server architectures using JAVA/J2EE.
• Documented, Modified and maintained IVR call flows changes by using the Cisco Call Studio
• Environment according to call flow Visio diagrams with new business rules for the BankIndustry.
• Routed calls from subscribers to be redirected to specific departments then built IVR flows for Specific areas to decide if the IVR could provide the information the caller needed or to redirect the call to an agent.
• Coded Web Services calls in Java by using SOAP protocol to retrieve Customer/provider,Information.
• Debugged real time reported issues in enormous and intricated Java application, java logs,And classes and updated all of company's VXML technologies to work with Cisco CVPCurrently being used.
• Experience on Nuance IVR (NDF IVR - Inbound/Outbound) on Cisco Voice platform (CVP).
• Experience on creating speech grammar (GRXML).
• Experience on Voice XML (VXML).
• Participated on Sprints that contained all the tasks of VXML software like the feature that
• Allowed authenticating a caller by using an ID number over the phone and the feature that

  Decided which set of questions were to be asked to the construction worker according to

  The date and previous answers.

• Experience in developing customized Light weight persistent classes and ORM Framework (Hibernate 4.0, JPA3.0)
• Good experience on HTML 5, CSS, JavaScript, jQuery.
• Experience JMS, Web services (Soap/Restful), XML, XSD, Java/J2EE Design Patterns.
• Experience on JBOSS Application Server and Tomcat Web Server.
• Hands on experience in SQL Server 2010, Oracle 10g on Windows Platform.
• Hands on experience in using IDE like Eclipse, Spring Tool Suit.

TECHNICAL SKILLS:

Java/J2EE Technologies: Spring IOC&MVC&AOP, Struts1, Servlets, JSP (EL, JSTL, Custom Tags), Junit, Hibernate 3.x, JPA2.0, Log4J, Java Beans, JDBC, JMS, JNDI.

Web Technologies: XML, XSD, XSLT, SAX, DOM, CSS, Java Script, JQuery, HTML, AJAX, Web services (SOAP, WSDL, and Axis), Apache POI

Application Servers: JBoss 6.x/7.x, Tomcat 6.x/7.x

Programming Languages: Java, SQL, C++

Database Technologies: Oracle 10g, SQL Server 2010.

IDE: STS3.0, Eclipse 3.x, NetBeans

Operating Systems: Windows, UNIX, Linux

Source Control: Rational Clear Case, CVS, SVN, Check style

Methodologies: Waterfall model, agile scrum.

PROFESSIONAL EXPERIENCE:

Confidential - Newport Beach, CA

Sr. IVR CVP/Java Developer

Environment: IVR (Nuance - Inbound/Outbound), Spring4.0, JPA3.0 Web service (Soap &Rest Client), Clear Case, Tomcat8.0, XML, XSD, SQL Server10.IVR, VXML, Grammars, Nuance, PHP, Agile, CCXML, Genesys, Cisco Voice Portal

Responsibilities:

• Create inbound and outbound calls for the Contact Center business using Nuance IVR framework.
• Create Nuance ASR and Text-to-Speech (TTS) tools to create both Touch-tone (DTMF).
• Create speech Grammar using NLU scripting (GRXML)
• Develop new creative ways for automating audio file audit, deployment and testing verification.
• Reviewed new IVR audio submissions from business engagement team to ensure they meet specific
• IVR audio standards and that they align with Audio message lists, converted audio files to specific formats for IVR applications, including Text-To-Speech conversions.
• Create Ezy script for outbound calls.
• Designed User Interface using CISCO CVP call flow designer.
• Designed and developed IVR applications in CISCO CVP platform.
• Created Voice User Interface (VUI) documents, complex call-flows using Microsoft Visio tool.
• Developed Enterprise level IVR applications using VXML.
• Create web utilities using spring boot, JPA, Spring batch, Active MQ.
• Create Java script, J-Query for speech grammar.
• Write Web Services using Soap and Restful.
• Work the IVR Data Window module.
• Support the application to make sure that issue is fixed and sent in next ongoing patch.

Confidential -Columbia, MD

Sr. IVR CVP/Java Developer

Environment: IVR, VXML, Nuance TTS, Speech, PBX, Aspect Dialer, SVN, CVS, SharePoint, HP Quality Center 10.0, Oracle 10g, Java, J2EE, Struts framework, JavaScript, Linux, Apache 2.x,, TortoiseSVN, UML, Win CVS 2.0, XML, ANT 1.7, Win SIP, Adobe Audition, Putty, Jenkins, F5 load balancer, Cisco ICM/VCP routing tool, Verint voice, TOAD 11.0, SQL Developer, VPMS 5.x, Visio, AIM, Wizdl tool, SoapUI tool, Winscp, Programmers notepad, Edit Plus Eclipse 3.5, Tomcat, Cisco IP Phone.

Responsibilities:

• Worked with BA to gather and analyze the business requirements.
• Created technical design based and reviewed it.
• Worked with the business team to define Business requirements for the client.
• Designed User Interface using CISCO CVP call flow designer.
• Designed and developed IVR applications in CISCO CVP platform.
• Created Voice User Interface (VUI) documents, complex call-flows using Microsoft Visio tool.
• Developed Enterprise level IVR applications using VXML.
• Created and modified bilingual IVR applications using VXML elements such as sub-dialogs, to achieve multi-document application.
• Used Struts framework and modified the legacy code written in Java as per the requirements.
• Implemented SQL scripts using CVS tool to perform data inserts, updates, and deletes in Oracle database.

Confidential

Sr. IVR CVP/Java Developer

Environment: Java1.6, Spring MVC 4.1.4, JPA 1.2, Hibernate4.1.4, JQuery Spreadsheet, spring tool Suite 3.2, Tomcat7.0.

Responsibilities:

• Designed, analyzed, coded, POCs and developed.
• Wrote JQuery code for JQuery spreadsheets (Excel to Web Tool).
• Wrote Excel formulas (Vlookup, Hlookup, Alias…) using JQuery.
• Designed User Interface using CISCO CVP call flow designer.
• Designed and developed IVR applications in CISCO CVP platform.
• Created Voice User Interface (VUI) documents, complex call-flows using Microsoft Visio tool.
• Developed Enterprise level IVR applications using VXML.
• Imported/Exported LRC Excel using Apache POI.
• Involved in work flow between web components and service beans and persistence Layer.
• Implemented Spring Security with SSO (Single Sign On).
• Implemented Spring Controllers and JSPs as view components.
• Implemented service layer as Spring Beans in Spring framework.
• Implemented JPA Connection with DB.
• Wrote JPQL and criteria queries.
• Worked on Soap Client.

Confidential

Java Developer

Environment: Java1.5, Jsp2.0, Spring 3.0(Annotation), Hibernate3.5, Web service Restful (jersey1.17), Eclipse indigo, Jboss 7.1, Apache Http (2.2), Log4J, Star Team, and SQL Server 2008 and Jmeter.

Responsibilities:

• Involved in Sprint Planning, Capacity Estimation and Divide the User Story into tasks.
• Involved in work flow between web components and service beans and persistence Layer.
• Implemented Spring Controllers and JSPs as view components.
• Implemented service layer as Spring Beans in Spring framework
• Implemented DAO classes using spring with Hibernate integration.
• Implemented Pojoclasses mapping with hibernate
• Implemented validations using Java Script and JQuery.
• Implemented spring batch scheduling.
• Implemented Restful Web service (jersey).
• Involved in XML Transformation using XSLT (SAX Parser)
• Implemented Jboss clustering with Apache http server using Jmod cluster.
• Involved in load testing using Jmeter.
• Performed coding, unit testing, regression testing, defect rising, defect fixing, and deployments.

Confidential

Java Developer

Environment: Java1.5, Jsp2.0, Struts2.0, EJB3.0, Web service Restful (jersey1.17) Eclipse indigo, EA Server 5.5, Star Team, and SQL Server 2008

Responsibilities:

• Involved in Sprint Planning, Capacity Estimation and Divide the User Story into tasks.
• Implemented Struts2 Action classes and JSPs as view components.
• Implemented validations using Java Script and JQuery.
• Implemented service layer as EJB 3.0 beans.
• Wrote business delegate, decorator design classes.
• Configured Struts configuration file.
• Implemented Restful Web service (jersey).
• Implementing CR’S.
• Unit testing, regression testing, defect rising, defect fixing.

Confidential

Java Developer

Environment: Java1.5, Jsp2.0, Struts2.0, Hibernate3.0, Eclipse indigo, SQL Server 2008.

Responsibilities:

• Implemented Struts2 Action classes and JSPs as view components.
• Implemented validations using Java Script and JQuery.
• Implemented Pojoclasses with Hibernate Mapping.
• Involved in Report Generation. (Jasper Report).
• Updated Struts configuration file.
• Bug fixing across module.