PROF PROESSIONAL HIGHLIGHTS:

• Over19 yearsadvancedexperienceon Financial Service industry.
• 10 years experiences on Release Management/Change Management/Environment Management/Software Configuration Management.
• Additional 9 years experiencesas Software Engineer.
• Strong knowledge of Release Management, Change Management, Software Configuration Management process.
• Strong knowledge of development UNIX shell script, C/C , Java and RDBMS Oracle, Informix .
• Deeply understand SDLC Software Development Life Cycle from requirement, software design, development, testing, release and production support.
• Excellent communication and interpersonal skill.

OBJECTIVE:

To obtain challenge position as a Release Manager /Configuration Manager.

SKILLS:

Languages:

C/C , Java, JSP, Servlet, Javascript, HTML, DHTML, UML, XML, Voice XML, CGI, SQL, ESQL, Pro C, UNIX Shell Ksh, Csh , Perl, Awk, Sed, PL/SQL, SQL Loader, Informix 4GL,Visual Basic, Crystal Reports, Script Builder, TAS, SGLC, HGLC, lotus notes.

Tools:

Jbuilder, SQL Navigator, TOAD, MySQL, ErWin, Weblogic, Apache, Purify, Quantify.

OS:

Sun Solaris, HP-UX, SCO UNIX, RedHat Linux, MS-DOS/Windows.

DBMS:

Oracle, Informix, Sybase, DB2, FoxPro.

CTI:

Avaya, Line4, Genesys

IVR System:

AvayaConversant, Intervoice/Brite Write1, Apex Voice Omnivox, IBM Direct Talk

Other:

Avaya Voice Work, Empirix's Voice Watch, Genesys IR Designer, Visio,Microsoft OFFICE.

Version Control:

SVN, CMVC, Start Team, CVS, SCCS, Sablime

EXPERIENCES:

Confidential

• Monitor and police adherence to release/change management process and polices
• Conduct deployment plan, engage and schedule functional resources in support of deployment, implementation and verification.
• Responsible for release deployment on all client facing STG, UAT, Demo, DR, Prod environments
• Coordinate overall deployments, create deployment documents, release plans and runbooks
• Troubleshooting all deployment related issue
• Develops scripts and automation tools used to deploy software releases to various platforms
• Participation in capacity management architecture review
• Coordination of new server requests, environment setup and release level sync up.
• Manage risks and resolves issues that affect release scope, schedule and quality
• Compile, summarize and distribute monthly basis recurring change/release reports and metrics.
• Work with Build Management team to understand impacts of branches and code merges
• Maintains the release calendar for all products on Productions
• Continually work towards making improvements in the release process
• Participate in CAB meetings to discuss release scope and/or roadblocks

Mobile Device Management MDM Software provides comprehensive, flexible, integrated over-the-air device management software. A completely modular solution enables operators to remotely configure settings and new services, diagnose faults, update firmware FOTA and software, monitor the customer experience, and secure device content -- throughout the device lifecycle. The technologies used are J2EE, UNIX, Oracle, Web Services, SOAP, SML, HTTP, APIs.

• Routine build, package software products and deploy on SIT environment.
• Maintained CVS source code control and release management procedure.
• Designed, developed, new software build and project management system using Maven, ANI.
• Designed, developed, test and maintained build, package and deployment scripts for multiple build system HPUX, Solaris 8, Solaris 10 and multiple deployment platform Weblogic and Jboss .
• Provide release notes and build reports for QA team.

Credit Card Call Center Applications, which enable the matching of the right customer with the right resource at the right time improves overall customer responsiveness. Increased self-service completion rates provide reports for difference business area and difference needs. The technologies used are UNIX, C, SGLC, HGLC, Voice Recognition, TTS, Tuxedo, MQ, Sybase, DB2, Informix and 3270 Screen Scrape.

• Designed, developed, System Integration Test and maintained IVR/CTI applications on Intervoice/Brite platform.
• Vendor Evaluation for Contact Center replacement project. Research and experiment documents and tools Vendor provided to finish the decision matrix.
• Developed custom statistics reports for call center applications.
• Setup CMVC source code control and release management system for VRU applications.
• Level II production support for VRU applications.

Bill presentment and payment application, which allows user to doing online enroll, get billing information and schedule payment for particular biller through telephone or web. The Presentation Layer online collects and presents customer data through telephone or web. Backend server Payment Engine layer communicates with presentation and database layer for data exchange and implements the business logic. It also handles daily batch transactions such as ACH payment process, credit card batch process and ACH return and reversal process, Email notification process. Database layer hosting the billing information and customer information. The technologies used are UNIX,Java, JSP, Servlet, Weblogic, Designed, developed and maintained IVR applications on multiple platforms Avaya, Aumetech and Apex . Using C/C , Voice work, Script builder, TAS, Voice Recognition, TTS and Oracle PL/SQL.

• Designed, developed and integrated online credit card and account validation feature for IVR and Web application. Using C, JSP, Servlet, and Oracle PL/SQL.
• Setup automated IVR application monitoring system using empirix's Voice Watch.
• Designing IVR scripts, drawing efficient call flows menus, recording voice prompts for testing, writing/executing test plan/cases, create customer statistics reports, tuning applications and product Build/Installation/Deliver applications. Using Unix shell script, Microsoft Visio and Oracle PL/SQL.
• Converted Payment Engine using Java Application and PL/SQL of Oracle.
• Designed, developed and maintained payment engine using C/C , Unix shell script, and PL/SQL of Oracle.
• Developed custom statistics reports for Web applications. Using Java, JSP, Servlet, Weblogic, PL/SQL of Oracle and UNIX Shell Script.
• Oracle database performance turning and GUI, server codes optimization.

Data distribution project, a comprehensive suite of electronic file transmissions system, which receives inbound files through FTP server, validates file layout, transfers the files to internal files format and loads them into host data center, generates outbound files in individual required format and sends them out through the FTP server. The Technologies used are AppWorx, Unix shell

Java and Oracle PL/SQL and SQL Loader

• Designed, developed and maintained data validation, transferring and loading model using Java, JDBC, Unix Shell Scripts and Oracle PL/SQL Packages, Function, Stored Procedures and Triggers .
• Designed, developed and maintained automatic schedule and checking system for daily process using Unix shell script and AppWorx.
• Designed, developed file transmission status reports using Java, JDBC and Oracle PL/SQL.
• 24 x 7 production support. Install difference production feature, Monitor application performance, report, document and resolve production problems, communicate with internal developers and testers about the products issues.

Other projects:

• Set up Software Configuration Management system for source code control and change request track. Technologies used are CVS, SCCS, Star Term on Unix and Window platform.
• Designed, Developed and maintained customer service interface GUI for in house customer service center. Using Informix 4GL, trigger and stored procedure.
• Customer reporting system development using FoxPro.
• Y2KSystem test and unit test for payment engine, IVR applications and Web applications.