Overview

I have 5 years and 10 months of experience working with the Pega PRPC. As part of my assignments, I have been involved in Requirement Analysis, Designing and Coding, Application Maintenance, Functional Studies, Quality Reviews, Testing and implementation of BPM and BRE projects. I have worked on projects for clients such as Target Financial Services, Branch Banking and Trust Confidential. For the last 2.5 years, I am working at client site in Confidential. I am on H1b visa.

Confidential

Project Type New Application and Enhancements.

Operating System Windows 7.

DBMS DB2 v9.7.0.5.

Tools PegaRules Process Commander 6.2.

Team Size 5

Role Onsite Team Lead.

Project Objective

• This is a contact center application, through which customer care executives will call delinquent card members and attempt to get payments from them by addressing individual card member needs by accessing their situation and provide them with different offers on payment options. In this application, Pega will be at the back end acting as a pure Business Rules Engine. It will make automated decisions of the offers to provide to a customer and present those to the customer care executives.

Project Description

• This is a contact center application, through which customer care executives Confidential will call delinquent card members and attempt to get payments from them by addressing individual card member needs by accessing their situation and provide them with different offers on payment options. In this application, Pega will be at the back end acting as a pure Business Rules Engine. It will make automated decisions of the offers to provide to a customer and present those to the customer care executives.
• First Pega will provide the Confidential with a series of custom talk-off items that will be specific to the customers. This will be provided in a hierarchical order starting from the entire delinquent amount to the minimum payment.
• Pega will also provide the Confidential with a set of hardship offers that will provide easy installment payment options to the customers

Roles and Responsibilities

• Requirement Analysis.
• Estimation.
• Designing and Coding.
• Unit Testing
• Defect Fixing
• Documentation
• Delivery
• Production Support

Confidential

Project Type New Application and Enhancements.

Operating System Windows XP.

DBMS DB2 v9.7.0.5.

Tools PegaRules Process Commander 6.1.

Team Size 7

Role Onsite Team Lead.

Project Objective

• The need for a case management system, to be utilized by Liability Risk Management and Cash Support, has been identified as key to meeting the objectives set forth for the Centralized Operations project. This application aims to automate the handling of the different Return Items processed daily by the bank. There are two different Lines of Business which would leverage this application
• Cash Support This group is primarily responsible for handling the day to day returned items paper checks and ACH returns .
• Liability Risk management This group comes into picture when some Fraud activity is involved or suspected behind a return item. Plus they handle Domestic Collections and Reclamations.

Project Description

• Confidential is aimed at replacing the existing manual process of handling returns. It will also provide a single place where users can view all the required info about a particular Client and account as well as take a wide range of actions. Some of the highlights of Confidential include
• Automatically creates work items from daily reports generated by the Returns department.
• Provides option to manually create work items as well.
• Pull in all types of info from different external systems which include Client Info, Account Info, Client Documents, Account Transactions, Check Images if applicable and so on.
• It allows the users to place hold on accounts, block accounts, block cards, debit or credit client accounts, send automated emails to stakeholders, generate legal documents and so on.
• Comprehensive Reporting Functionality.

Roles and Responsibilities

• Requirement Analysis.
• Estimation.
• Designing and Coding.
• Unit Testing
• Defect Fixing
• Documentation
• Delivery
• Production Support

Confidential

Project Type New Application and Enhancements

Operating System Windows XP.

DBMS DB2 v9.7.0.5.

Tools PegaRules Process Commander 5.3.

Team Size 4

Role Onsite Team Lead.

Project Objective

• The Confidential application was developed for the Confidential. This group takes care of all the appraisals and evaluations for Real Estate Properties against which the bank grants loans. It has two distinct departments
• Confidential The Appraisal Review Department is responsible for conducting all the Appraisals and evaluations.
• Confidential The Enviornment Research Wing deals with the analysis of environmental hazards related to the properties.

Project Description

• Confidential is a critical application that was developed under strict mandate. Bank had put a lot of stress on completing the first phase of the application in less than 5 months and then the enhancements kept adding on. It had the following main features
• Application allows the lenders and loan officers to enter the property information and loan information and creates a case in Pega.
• Provides the ARD and ERM department distinct portals, access and workflows.
• Provide the flexibility of completing either and internal appraisal or send for external ones. Same options are available for the environmental requests.
• Functionality is provided to rate appraisers based on their performances and award future assignments to only those appraisers who have high scores.
• Ability to Review the completed appraisals accept or send for revision.
• Automated Invoicing options, without the usage of paper.
• Comprehensive Reporting Functionalities.

Roles and Responsibilities

• Requirement Analysis.
• Estimation.
• Designing and Coding.
• Unit Testing
• Defect Fixing
• Documentation
• Delivery
• Production Support

Confidential

Project Type Maintainance/Enhancement and Upgrade.

Operating System Windows XP.

DBMS MSSQL 2000.

Tools PRPC 4.2, PRPC 5.3.

Team Size 4

Role Started as Team member later graduated to Offshore Team Lead.

Project Objective

• As part of the Pega pilot Confidential, a series of projects are being undertaken in the Confidential contact center space in retail banking and other related areas. The scope of this initiative would be for Cognizant to: Design, coding and testing activities related to Pega projects Environment management and deployment support for Pega pilot projects. BB T is planning to automate the following processes using Confidential : Online Account Opening, Marketing Leads Business Process and Fraud management.

Project Description

• Centralized fraud Claims Confidential is one of the more important BB T projects. It involves identifying, tracking, resolving and the overall management of all the different types of fraudulent activities which occur in the bank's day to day transactions
• - Identify the different types of bank transactions and handling each of them in specialized ways.
• - Creation of fraud cases, their gradual progress and their ultimate resolution.
• - Automate the process of document generation for clients as well as internal investigations.
• - Generate reports based on various Client requirements.
• - The last phase of this project involved a Pega upgrade to the PRPC 5.3 version

Roles and Responsibilities

• Requirement Analysis.
• Designing and Coding.
• Unit Testing
• Defect Fixing
• Documentation

Confidential

Project Type Development/Enhancement.

Operating System Windows XP.

DBMS Oracle 10g.

Tools PegaRules Process Commander 5.1.

Team Size 6

Role Team Member

Project Objective

• Target Financial Services Confidential currently offers two major Credit cards, Target Card and Target Visa, both operated by an external processor Confidential. The Confidential system manages the Dispute Resolution process for the two credit cards using PegaRules Process Commander Confidential and its proprietary SmartDispute framework. The intent of the Confidential Data Security GDS Project is to enhance the security of the Confidential application through:
• - Improved Access Control
• - Replacement and/or Elimination of Sensitive Data
• - Introduction of Audit Log on accessing screens having sensitive data
• - Encryption of sensitive data

Project Description

• The Confidential Data Security Confidential project deals with enhancing the security of Confidential application through improved access control, replacement and/or elimination of sensitive data and introduction of audit logging capabilities. As part of this release, the project deals with
• - Enhancing security of Confidential application through Elimination/Masking of sensitive data from User Interfaces.
• - Improved access control to Confidential application.
• - Audit Logging for access to sensitive data where elimination/masking is not possible.
• - Connect to Confidential Third Party Application to get reference number for Confidential data.

Roles and Responsibilities

• Coding.
• Unit Testing
• Defect Fixing

Confidential

Project Type Upgrade.

Operating System Windows XP.

DBMS Oracle 10g.

Tools PegaRules Process Commander 5.1.

Team Size 4

Role Junior Team Member.

Project Objective

• Target Financial Services Confidential currently offers two major Credit cards, Target Card and Target Visa, both operated by an external processor Confidential. The Confidential system manages the Dispute Resolution process for the two credit cards using Pega Rules process Commander Confidential and its proprietary SmartDispute framework.
• The Confidential server for Confidential application needs to be upgraded from version 4.2 SP4 to version 5.1 SP2. This will ensure better performance and easier maintenance. This project also intends to update the PRPC patches related to Reason Code Advisor and Visa Compliance Fall 07

Project Description

• The intent of this project is to:
• Upgrade the Confidential server, being used for the Confidential application, from version 4.2 SP4 to version 5.1 SP2
• Upgrade the Smart Dispute, being used for the Confidential application, from version 4.2 SP4 to version 5.1 SP2
• Update the Reason Code Advisor and Visa Compliance Fall 07 related patches
• Update the Reason Code Advisor and Visa Compliance Spring 08 related patches
• Removing of customized Rules for Confidential related functionalities.

Roles and Responsibilities

• Unit Testing
• Defect Fixing.