Summary of Qualifications

• Over 15 years of QA experience in all phases of life cycle, including requirement gathering, risk analysis/data and network security, project planning, scheduling, testing, defect tracking, product support, management, reporting and training
• Skilled in use of manual and automated testing tools to troubleshoot systems: integration, user acceptance, functionality, object, and regression
• Adept at test plan and case development, user interface specifications, and user requirement specification documents
• Practiced team player with strong understating of development, design, and business analyst needs and requirements

Technical Skills

• Testing Tools: Segue Silk, Rational Test Studio 2002, Rational Visual Test, Rational Performance Studio, Rational RequisitePro, Rational Robot, Coast Webmaster Pro, , Visual Quantify, Visual Purify, Mercury WinRunner, ClearQuest, ClearCase, Bugzilla, Visual Source Safe, CVS, Selenium, HP Test Center, AGILE/SCRUM SDLC, MantisBT, HP Quality Center, SoapUI, JIRA, Putty
• Languages: Visual Basic, COBOL, Java, C , C , Python, VB.net, VB Script, HTML, XML, PERL, SOAP, JavaScript, CGI, CSS, ASP, JSP, PHP
• Web Servers: Apache, Microsoft Exchange Server, WebSphere J2EE , Tomcat
• RDBMS: Apache, MySQL, RBase, Dbase, Oracle, TOAD, Domino, DB2, PostGress, SQL
• Software: Microsoft Office Suite 95/97/2000/2007/2010 for Windows 7/Vista/XP/9x and Mac, Dreamweaver, Business Objects, Crystal Reports, Adobe Acrobat Professional, SnagIt, OpenOffice, LINUX Ubuntu and MINT
• Security: HTTPS, TCP/IP, Routers, Firewalls, Encryption standards, MDA Encryption Development, Cisco, KryptoKnight, NetWare, Kerberos V4 and V5, DASS

Relevant Professional Experience

JAVA Technical Solutions

Confidential

• Provide Overviews and Ideas from conception to execution of High Level customizable customer service solutions for web sphere businesses
• Provide Web mastering and authoring support of Ecommerce Platforms for various Web Based Businesses
• Knowledgeable of Advanced Customer Service solutions to reach out to new fanbases and customer pools, providing knowledgeable support after extensive research of each new customers area of focus
• Advanced Viral Marketing campaigns focused on educating the client's focused areas to promote business ventures and provide support for current customers

Confidential

Sr. Test Engineer

• Provide manual testing support for Allegiant Airlines travel booking web services program
• Knowledgeable of all Travel concepts and regulations mandated by National Transportation Safety Board and other federal Travel Regulatory institutions for airline, car rental, In-state and out of state travel, International travel, concert and attraction bookings, and other travel based entertainment structures
• Provide automated testing support for Selenium automated and recorded test cases, including automation frameworks with Toad, SOAP UI, integration to HP Quality Center, JIRA frameworks and other open source testing platforms
• Defect management for 3.0 release in JIRA Bug Tracker system
• Offer QA methodology insight into current workplace strategies to create more robust QA standards of practice to be documented for transition to AGILE Development Cycles including adherence and transition to multiple SCRUM releases and provide GURU level support of AGILE/SCRUM methodologies and testing techniques, platforms, and testing phases as well as the documentation and project tracking matrices required

Confidential

Sr. Quality Assurance Engineer

• Provide manual testing support for OpenClinica clinical trials software management program
• Knowledgeable of clinical trial concepts and regulations mandated by National Institute of Health NIH and Office of Human Research Protections OHRP for Principle Investigators and for IRB compliance
• Provide automated testing support for Selenium automated and recorded test cases
• Defect management for 3.1 release in Mantis Bug Tracker system
• Offer QA methodology insight into current workplace strategies to create more robust QA standards of practice to be documented for ISO/FDA regulations
• Provide Support Initiatives to Call Center to provide immediate support and technical sales support to growing customer base

Confidential

Volunteer Computer Skills Trainer

• Design, develop, implement and lead internet training sessions for other adults, and train others on leading these sessions
• Design and lead training sessions on online networking tools for recently unemployed individuals with limited computer skills

Confidential

Sr. Quality Assurance Engineer

• Design, develop, and implement complex test plans and cases for a Retiree Services benefit portal and internet package in an aggressive QA lifecycle PlusWeb through multiple large and small releases beta through 2.5 including reviews and development of complex documentation and integration of use cases, project tracking matrices, and test environment matrices
• Engage in peer reviews of QA documentation, test plans and cases to ensure full coverage of multi-tiered web application
• Train QA and business teams in test system development and maintenance
• Provide team wide support of multiple projects on top of daily individual QA responsibilities
• Supply complex testing strategy to implement test harness to employ handshake verification of web services between internet portal application and account/client data program PLUS and DB2 database
• Provide complex web testing solutions of content provided by PLUS data system and complex web logic of Retiree Services applications and business logic tax rules, calculations, rules of eligibility, etc. and provide guru level support to Retiree Service product development for data integrity and support for QA, user acceptance testing, product support, and demo/training needs

Confidential

Sr. Quality Assurance Engineer

Critical Response Unit production issues and support team member working on design and development of critical issues with varying degrees of difficulty and business impact including test plans, cases, test data, SQL queries needed for issue verification through production release, and regression testing of bundle releases

• Work in a fast paced and aggressive AGILE lifecycle for multiple SCRUMS
• Maintain release notes for a changing installation process of Enterprise Client/Server in support of business unit
• Provide support and testing, with a fast turnover rate, in a large financial system with multiple transactions occurring from both UI and feeds simultaneously
• Work with proprietary software to support the accounting process of loan origination and defaulted loans
• Support DLP defaulted loan processing to insure software quality standards to support both the business as well as external clients on a daily basis
• Provide support for students, schools, and lenders in a complex student loan web package supporting over 10 million users for complex testing strategies, focus on potential issues, and supporting on demand enhancements from the business and clients

Confidential

Independent Contractor Sr. Quality Assurance Specialist

• Design, develop and implement complex testing strategies for cutting-edge IPVOD, Podcasting, HD video on-demand, and DRM content for multiple operating systems MAC 9.X, OS 10.X, Windows 2000 XP and browsers IE, Firefox, Opera, Safari
• Assist QA team in functional verification including maintaining and updating test plans and test cases
• Provide in-depth customer support for both corporate and individual clients with an average time to resolution rate of 24 hours
• Provide in-depth documentation of known and unknown incompatibilities of hardware and software and supplied viable workarounds
• Provide Superior Support to our Call Center and customers for Video On Demand Clients on All Platforms and Informed Solution support to Recommend Our other Pay Tier Services

Confidential

Senior Quality Assurance Engineer

• Design and implement test plans and cases for a highly detailed reporting portal including real time reports, scheduled reports, and historical report tracking of various data types
• Provide intricate functional verification including maintaining automated test scripts using Mercury test suite, implement testing strategies to verify web functionality and UI
• Create and maintain complex test plans and cases to verify changes of customer data in real time and testing methodologies through aggressive development life cycles for ongoing changes to portal and network management solutions
• Construct and implement high level functional verification of new scheduled reporting functionality including complex user case scenarios integrated with business and functional requirements
• Assist in building a security testing methodology for additional support of customer sensitive materials and information tracking
• Obtained Six Sigma training to help maintain and develop an ongoing problem resolution and tracking system to better assist our customers and development cycle

Confidential

Quality Assurance Engineer

• Manual and automated testing for XBOX, PS2, and PC with a heavy focus on consol and LAN/WAN hosted titles
• Team leader/trainer for QA process, methodology and documentation of QA process within software development lifecycle
• Tools and software used include: Test Track Pro, XDK Testing Kit, PS2 Testing Kit, TRC Testing Guidelines PS2 , TRC Testing Guidelines XBOX , BugZilla, SilkTest
• Game titles tested include: Civilization III: Conquests, Roller Coaster Tycoon: Time Twisters, Horizons MMORPG, Terminator III: War of the Machines, Neverwinter Nights: Hordes of Underdark, Trivial Pursuit: Unhinged XBOX and PS2

Confidential

Quality Assurance Engineer

• Create and manage customized internet and intranet testing solutions using manual and automated Silk, Rational Visual Test, Rational Performance Studio, and Coast Webmaster Pro testing strategies including on the fly bug fixes and integration
• Manage full lifecycle builds from R D to release, including design, development and execution of test plans and cases via Silk, Rational and VB
• Test relational databases including Oracle, Access and SQL via SQL queries, XML and Silk
• Manage and implement bug tracking database s including product requirements

Confidential

Quality Assurance Engineer

• Define and integrate multiple QA processes and methodologies as a release engineer and build manager
• Implement wide based security testing for company and client services, as well as, defect resolution
• Write manual test cases and requirements to be used for verification points and testing strategies
• Write and execute automated cases via Silk, Rational, Mercury WinRunner, and Mercury LoadRunner
• Call Center Support Operator to Provide Level 3 and above Technical Support and Integration Support