PROFESSIONAL EXPERIENCE

• Has 7 years of experience in Application Software Designing, Development, Testing and Implementation. This involved hands-on design and development using Force.com Platform, Database Management Systems and J2EE technologies.
• 4 years of Extensive experience on Sales Force CRM application.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of Sales Force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service SAAS application running in Cloud Computing Environment.
• Extensive experience using Sales force Administration SFA , Profiles, Creating Roles, Page Layouts, Org-Wide default ,Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes, Chatter.
• Proficient in using meta-data migration tools like Eclipse IDE and SalesForce Apex Data Loader.
• Experience in Sales cloud, Service cloud and Customer Portal.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM websphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Certified DEV401.

Technical Skills

PROJECTS

Confidential

Role: SalesForce Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation. Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Buttons, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created various Reports summary reports, matrix reports, pie charts and dashboards and Report Folders to assist managers to better utilize Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Eclipse IDE, Rocket Track tool for Bug Reporting and RLINK.

Confidential

Role: SalesForce Analyst/Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation. Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created various Reports summary reports, matrix reports, pie charts and dashboards and Report Folders to assist managers to better utilize Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Visual Force Pages, Component Controllers , Apex Language, Eclipse IDE, Data Loader, Candidate Portal.

Confidential

Role: SalesForce Analyst/Developer

Responsibilities:

• Responsible for Design and Development and Unit Testing of the application.
• Involved in Architectural for the application.
• Worked with the business group for requirement gathering throughout the planning and implementation.
• Designed the application by customizing the out of box functionality.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict accessfrom users.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured Reports and Dashboards for different user profiles based on the need in the organization.
• Performed User Acceptance Testing.
• Performed various testing including Regression, integration, System Testing.

Environment: SaleForce.com platform, Visual Force Pages, Component Controllers , Apex Language, Eclipse IDE.

Confidential

Role: SalesForce Analyst/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects of SalesForce.com.
• Worked on Complete SalesForce Development Lifecycle.
• Extensive experience in Campaign management, Opportunity Management and Partner Relationship Management.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com sObjects. Used it to read, extract, and load data from comma separated values CSV files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Used triggers to capture deleted records from SalesForce to compare with target database.
• Createdtestplans and test case development.
• Used Informatica to maintain historical data in Data ware house which is extracted from SalesForce.

Environment: SaleForce.com platform, Visual Force Pages, Component Controllers , Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Change sets, Informatica.

Confidential

Role: SalesForce Architect, Admin/Developer

Responsibilities:

• Followed agile methodology.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed the application on Service cloud for Customer service.
• Implemented the customer portal to track their cases.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship Data model, Validation rules, Workflow Rules, Page layouts, Components and Visual Force Pages to suit to the needs of the application.
• Developed both custom and standard Out of box functionality workflow rules.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com sObjects. Used it to read, extract, and load data from comma separated values CSV files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Implemented search, filtering and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• E-mailing the Reports in PDF format to client.
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud
• Participated in deployment of the project to the PROD environment.

Environment: SaleForce.com platform, Service cloud, Visual Force Pages, Component Controllers , Apex Language, Data Loader, HTML, Java Script, Eclipse IDE,Subversion, Web Services SOAP .

Confidential

Role: SalesForce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts andassigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict accessfrom users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates,time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and VisualForce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Used Chatter Customer Groups to share information with customers, respond to questions and move through deal terms.
• Used Chatter teams/Private Groups to share our project files and information with co-workers.

Environment: SaleForce.com platform, Visual Force Pages, Component Controllers , Apex Language, Data Loader, HTML, Java Script, Eclipse IDE,Subversion, Web services.

Confidential

Role: SalesForce Developer

Responsibilities:

• Involved in group for requirement gathering throughout the planning and implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed VisualForce pages based on the business requirements
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the SalesForce.com premium tech support team on a regular basis.
• Used Chatter to communicate remote employees and to share the confidential large files with co-workers.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE,VSS.

Confidential

Role: SalesForce Admin/Developer

Responsibilities:

• Followed agile methodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com SFDC and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Used Cast Iron to Exchange data.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

.Environment: Force.com platform, Service Max, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE,CVS.