SUMMARY

• Seasoned application and support manager with over 17 years of experience in developing object-oriented solutions, managing large-scale systems integration, deployment, and optimizing workflows within applications projects.
• Exceptional communication and interpersonal skills, with the ability to build effective working relationships with both business and technical managers.
• Proven track record of leading distributed global teams and delivering cost-effective, on-time and on-budget projects.
• Managed software projects through full SDLC - Business Requirements, Feasibility study, Rough Order Magnitude, Technical specifications, Project planning, resource requirements and utilization, risk assessment and management, manage stake holder communications, Design and Develop software, Code Review, QA User acceptance testing , Launch, and Production support.
• Diversified work experience in manufacturing, ecommerce, and financial industries with specialization in developing PCI, PII and SOX compliant applications for back office applications / financial transactions.
• Planned and managed cost reduction activities through reorganization, which involved sustained outsourcing of operations and software development.
• Hands-on experience architecting and developing front end and backend software for Embedded, Desktop and Web applications.
• Expert knowledge of PMI Project Management Principles / Project Management Body of Knowledge PMBOK .
• Experience in agile waterfall development practices and methodologies, test-driven development, architecting infrastructure and software for multi-tiered applications.

SOFTWARE SKILLS

PROFESSIONAL EXPERIENCE

Software Technical Lead

Confidential

Responsibilities:

• Perform project task allocations for a virtual development team, spanning Ohio, Connecticut, UK, France, Switzerland and India.
• Provide application architecture leadership and design best practices to achieve code quality.
• Ensure compliance of established SDLC procedures and appropriate usage of SDLC tools.
• Partner with Operations, Project Management, Enterprise Architecture, and QC members on Release Management, project prioritization, triaging and scheduling activities throughout the SDLC / project life-cycle.
• Manage project task execution and monitoring, delivering action plans and resolution mitigating risks and impacts to project resources, and timeline to ensure on time delivery.
• Manage external relationships, directly working with vendors to scope software and service agreements.
• Delegate and manage contractor project tasks, ensuring on time delivery within expected scope defined.
• Collaborate with other IT teams, communicating and negotiating needs to achieve project goals.
• Recruit, interview, hire, establish goals, conduct performance reviews, and coach team members
• Ensure that Back office infrastructure and applications are PCI, PII and SOX compliant.
• Optimize billing operations to enhance integrity, reduce cost and reduce turnaround time in resolving billing issues.

Accomplishments:

• Managed crisis situations in billing operations, coordinating with IT, business and 3rd parties to resolve the crisis, conduct postmortem reviews with management.
• Managed full project life-cycle of 15 applications to support 3 new payment processors Barclays, PayPal and Chase , features for each processor included real time billing, batch billing processing charges and refunds , reconciliation of chargeback and debit transactions, pre-billing tasks validating and updating credit card and membership information , post-billing tasks control reports, billing integrity checks
• Expanded billing and rebate processing support to 13 new products in 6 new countries.
• Architected and developed new billing platform, ground up to replace Siebel. The platform employed Service Oriented Architecture SOA , Inversion of Control Dependency Injection , Repository Pattern, Entity Framework and Test Driven Development TDD methodologies.
• Managed multiple projects simultaneously to completion on time with high quality in accordance with stated budget, business and technical objectives.
• Optimized billing operations by streamlining processing of bills needing manual intervention, this involved creating a suite of bill monitoring applications, new data structures, and leveraging SharePoint and Servicenow. This resulted in reducing the turnaround time on payment resolution by 26 .
• Managed outsourcing of billing operations to a 4 member team 3 offshore and 1 onshore. Effort involved setting up of operational expectations, knowledge transfer, Infrastructure setup and compliancy with PCI and PII requirements.
• Managed project life-cycle of medium to large technology compliance initiatives to completion, such as software upgrades and Database and Server upgrades.
• Managed upgrades to Backoffice applications to become Single Euro Payments Area SEPA complaint, this effort included an overhaul to use International Bank Account Number IBAN instead of Bank account number.

Tools and Technologies employed at Affinion Group: J2EE, .NET ASP, WCF, WPF, MVC , C , VB, Oracle 10g/11g, Toad 10/11, Nuget, GIT, SVN, TeamCity, Resharper, SlowCheetah, FX-Cop, Jenkins, Visio, Enterprise Architect, FogBugz, ServiceNow, HP Quality Center, XML, JSON, Service Oriented Architecture SOA , Design Patterns.

Confidential

Role: Project Lead

• Turned around the struggling project and exceeded client expectations by delivering shipping solutions for 6 major carriers in US, Canada and Australia in a period of 1 year.
• Managed resource allocation, execution, and risk mitigation with a group of 4 Developers 3 Data entry personnel and 3 Testers.
• Collaborated with EBay in consensus building, gaining application design approvals, providing interim status reports, confirming user acceptance and deployment plans.
• Defined and created product Statement of Work, features requirements and functional specifications based on EBay requirements.
• Translated functional specifications into technical documents, coordinated technical analysis and design activities.
• Maintained the issue list, created executive status reports and communicated them to business stakeholders and the executive staff.
• Researched and streamlined Data Generation Process leveraging existing processes to reduce the cost of ongoing support to E-bay by 13 .
• Received personal recognition from EBay program director for my effort.

Confidential

Role: Technical Lead

• Lead development of core components of the project, employing agile development, socket and network programming, test driven development.
• Mentored developers in software architecture, SDLC, object oriented programming and best software development practices.
• Coordinated development with developers and testers in India and China.
• Proposed and implemented usage of usage of simulators to decouple System and Application Controllers, resulting in increased productivity in build cycle, accelerated development and reduce hardware cost.

Confidential

Role: Technical Lead

• Lead the implementation of the project from scratch, gathering requirements, designing and presenting viable alternatives of implementation,
• Coordinated the development with a team of 4 developers.
• Conducted application code reviews and application of best software practices in line with enterprise guidelines.

Confidential

Role: Technical Lead

• Lead the Rates Manager and Data Capture Generation effort.
• Participated in Core Team and High Level meetings, capturing requirements, setting development expectations and communicating team needs.
• Researched and recommended implementation strategies to align functional and technical requirements with project time line.
• Architected support for new features and enhancements to existing features.
• Conducted application code reviews and mentored software development practices in line with enterprise architecture guidelines.
• Prepared timely and appropriate communications for escalations, project status reports, decisions and risk mitigation plans.
• Engaged Agile and Test Driven Development methodologies.
• Managed development effort with 5 developers and 2 data generation personnel.
• Involved in disaster recovery planning and implementation, defect management, release management and software configuration management.
• Always on target with the application deliverables and other key metrics.

Confidential

Role: Principal Developer

• Managed the project from conception to defined product, through development, test and ultimately deployment into production and transition into sustainment.
• Significantly increased efficiency of manual sort.
• Collaborated with Dragon Naturally Speaking team to implement the project.

Confidential

Role: Senior Developer

• Designed and developed web service that compares the configuration of the dialing machine with current configuration. If any files have been marked for download, Packages the files that need to be downloaded and uploads them to the calling device.

Confidential

Role: Senior Developer

• Responsible for Design and Development incoming mail sorter, in collaboration with SIEMENS Germany.
• Designed and developed dynamic sort mechanism that reduced human involvement by 75 , sort cycle time by 35 and cost by 16
• Developed components that involved hardware and motion control programming, multi threaded programming that controlled peripherals and UI programming.