OBJECTIVE:

• Utilize my strong analytical, detail - oriented and technical skills in Siebel Implementation.

SUMMARY:

• Over 13 years of experience in the Implementation, Deployment and Testing of Siebel CRM v6.x, 7.x, 8.x applications out of 17 years’ experience in SW development.
• Strong knowledge in Siebel Design and Development including Business Modeling, Requirement Gathering, Analysis, Configuration, Integration, Testing, Administration and Deployment in Siebel Telecom, Finance and Energy domain.
• Expert knowledge of all aspects of configuring Siebel Order Management including Products, Pricing, Quotes/Orders, Asset-Based Ordering, Checkout Processes, in addition to common integration points such as order submit and order status & completion.
• Extensive experience in Siebel EAI - Web Services, Integration Object, Data Map, Siebel Adapters, EAI Transport Adapters, VBC, SOAP, WSDL, DTD, XSL.
• Strong Java development skills in implementing a custom Java Class, Java Business Service, JVM sub system, Siebel Java Data Bean, CXF Web Service.
• Expertise in the integration between Siebel and other systems using EAI packages such as WebMethods, IBM MQ, Tibco and Oracle Fusion Middleware.
• Exposureto Oracle RODOD solution consisted of AIA (based on Oracle Fusion Middleware) framework working with BRM, OSM, CRM and PH4C platform.
• Experience in developing IT Solutions with Siebel Analytics 7.8 and OBIEE 10.1.3.3.

TECHNICAL SKILLS:

Business Processes: eCRM, Energy Service Delivery Point, Sales, Call Center, PricingSales Contact/Account/Opportunity, Order/Asset (ABO) Management

Siebel: Siebel 8.1.7/7.8.12/7.52/7.03/6.02, Siebel Analytics 7.8/OBIEE 10.1.3.3

Package: WebMethods 3.6/4.0, IBM MQ, Tibco 5.6, Weblogic 4.0/5.0/10g/11g, Oracle SOA Suit 10g/11g (BPEL, ESB/Mediator), Oracle AIA, JDeveloper, Eclipse.

Operation Systems: UNIX, Linux, AIX, Windows NT 4.0, Windows 2000/2003, DOS

Database: Oracle 8.0/9.0/10g/11g, MS SQL Server 6.0/2000

Programming Language: Java, JavaScript, VBScript, Siebel eScript, Smart Script, SQL

Internet Technologies: JSP, EJB, Java Beans, XML, XSLT, SOAP, WSDL, Web Services

OOAD Methodologies: UML with Rational Rose.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sr Siebel/Java Lead Developer

Environment: Siebel eCommunication 8.1, Java, Tomcat, OSM, UIM

Responsibilities:

• Transforming current Siebel functionalities to the REST/SOAP-based web services and building user friendly & modern web application for all MTS order processes.
• Touched upon most of areas for the Wireless Order Management Processes. (Order, Asset, Account, Pricing, Product, Proposal, Promotion, Credit Check, Service Request, Port-In)
• Worked on MACD processes with ABO workflows.(New Activation, Modify, Suspend, Resume, Reconnect, Upgrade Promotion)
• Extensively worked on Product Configurator, Eligibility & Compatibility Rules and Pricing procedure.
• Worked/troubleshoot in depth on RCOIS BS for Product Configurator and SIS OM PMT BS for ABO workflows.
• Worked on UIM web services for validating and reserving phone, SIM, IMEI numbers.
• Heavily worked on developing Java building block, external services and creating TestNG classes.
• Supported troubleshooting and testing on both Siebel and Java side.

Confidential, NY

Siebel Pricing Consultant

Environment: Siebel Sales 8.1, EBS, Window 2008

Responsibilities:

• Designed and developed Siebel objects including Business Object, Business Component, Signals, Variable Maps, PSP, Row Set Transformation Toolkit and eMail Response Workflow.
• Written custom business services for spreading special discount to product line and approval process.
• Worked on Pricing Procedure (PSP) in design, implementation and testing for special discount pricing.

Confidential

Siebel EAI Architect/Lead

Environment: Siebel eCommunication 8.1 with RODOD, AIA, OSB, OPA

Responsibilities:

• Performed as Architect/Solution designer defining data integration architecture approach between CRM and OSB.
• Built common Siebel EAI framework based on Web Services.
• Framework BS/WFs, trigger WF, biz WF, dynamic message, error handling, retry mechanism, logging SOAP messages, performance tracking and workflow templates for inbound/outbound web services interfaces.
• Created and designed solution architecture for mobile number portability (MNP) service which is one of most crucial features in KT project.
• Supported debugging and troubleshooting Siebel and AIA integration.
• Supported troubleshooting for web services related to Order-to-Bill PIP.
• Guided and supported approach and technical issues to display Billing/Invoice/ Usage Payments VBC data getting from AIA to custom Java UI.
• Troubleshoot issues on Siebel andOracle Policy Automation(OPA) integration.

Confidential, CA)

Technical Confidential (Sr Siebel Developer)

Environment: Siebel Sales/Order Management 7.8/8.1, Tibco 5.6, Window 2003

Responsibilities:

• Reducing implementation time by 30% and reducing troubleshooting, maintenance time by building Siebel EAI framework
• Removed SRF and release dependency and have flexibility and agility on development and deployment
• Designed and developed transaction table, framework BS/WFs, trigger WF and pre/post WF, error handling, retry mechanism, logging SOAP messages, connection reset, timeout setting.
• Heavily worked on Quote/Order related integrations such as Create Quote/Order, Update Order, Fetch Lines, Fetch Fees and Credits, Validate All between YCRM and APT system ( Confidential Advertising Marketplace) with Web Services.
• Worked on Quote/Order creation and Order promotion with Data Validations (DVM), Signals and Variable Maps, PSP and Row Set Transformation business service.
• Worked with conversion the batch process to the real time integration for Account/Contact/Address migration with Web Services.
• Supported integration between YCRM to Ruby by JMS Transport and Tibco EMS queues.
• Worked on the Custom Excel web application generating spreadsheet to be sent to the customers by using Java Data Bean and Excel API.

Confidential, CA

Sr Siebel Developer

Environment: Siebel eEnergy 7.8.4, Tibco 5.6, OBIEE 10.1.3.3, Oracle 10g, AIX 5.3

Responsibilities:

• Worked on developing EnergyIP platform for the smart grid software package.
• Performed EAI Integration using EAI TIBCO HTTP Agent, EAI Siebel Adapter, EAI Data Map, EAI XML Adapter, EAI File Transport and EAI HTTP Adapters etc.
• Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, SOAP and WSDL.
• Developed the Siebel VBC (Virtual Business Component) to display external data in UI and Pick Lists using Java Business Service.
• Implemented Workflow Policies, Workflow Action types, Workflow groups and Workflow Policy Monitor Agent.
• Supported Internationalization by enabling MLOV and converting all labels and custom error messages to Symbolic Stings.
• Embedded external Web application in Applet by using Symbolic URL.

Confidential, CA

Siebel Analytics Consultant

Environment: Siebel Analytics 7.8 and Informatica 7.1.2

Responsibilities:

• Build Business model and establish relationships & Foreign Keys (Physical & Logical) between tables
• Organized Presentation Layer in a format that is easy for end-user to use as a basis for reporting.
• Used Siebel Answers to build Interactive dashboards with drill-down capabilities.

Confidential

Siebel Consultant

Environment: Windows NT, Siebel eFinance 6.02, Siebel Tool, Tibco 5.0, Oracle 8i

Responsibilities:

• Defined data integration architecture approach in order to switch from batch (Siebel EIM) to real time integration (EAI).
• Implemented Publication, Subscription, Request-Response, and Request-Response Invocation Services in Tibco Siebel Adapter.
• Configured legacy tables in Tibco Active Database Adapter and mapped each column in table to corresponding field in business component in Tibco Designer.
• Used messaging technologies (Tibco Rendezvous) and configured Business Processes in Tibco BusinessWorks 5.0.

Confidential

Siebel EAI Lead

Environment: Solaris 2.6, Siebel eCommunications 7.52, Websphere IBM MQ, Oracle 9i

Responsibilities:

• Configured MQSeries Server Receiver component to process inbound XML message including Data Handling Subsystem and Connection Subsystem.
• Developed VBC (Virtual Business Component) to display external data through EAI MQSeries Server Transport.

Confidential

Siebel Consultant

Environment: Windows NT 2000, Siebel eFinance 7.03, See Confidential, Oracle 8i

Responsibilities:

• Developed the Siebel VBC (Virtual Business Component) to display legacy data using eScript.
• Installed eGate API and implementing the message service of See Confidential and configured Siebel Workflow.

Confidential

WebMethods B2Bi Consultant

Environment: Windows NT 2000, WebMethods B2B 4.0/3.6, Oracle 8i

Responsibilities:

• Switched the data transmission method which Confidential Electronics uses with suppliers from VAN EDI to XML based on RosettaNet-PIP(Partner Interface Process)
• Developed data integration between Confidential Electronics and Intel using WebMethods B2B Server and Integrator.

Confidential

Java Developer

Environment: UNIX, Oracle 8i, Weblogic 4.0, J2EE (Java 1.2, Servlet, EJB)

Responsibilities:

• Developed front-end application layer components such as JSP pages, Servlet
• Designed and developed middle tier business layer using stateless EJB

Confidential

Web (.Net) Developer

Environment: Windows NT 2000, MS SQL 6.0/2000, ASP, VB 6.0, IIS 4.0

Responsibilities:

• Developed Active Server Pages using VB Script as Server Side Scripting and JavaScript as Client Side Scripting
• Designed database model in SQL Server and wrote stored procedures in TSQL for business process transactions.