SUMMARY:

• IT Specialist with 14 years of experience working in projects for multinational companies including Confidential, Confidential, Confidential and Confidential Capital providing my skills and knowledge as HP ALM (Quality Center) administrator, testing, project leader, application engineer, development, Lotus Domino Administration and UNIX applications support.

TECHNICAL SKILLS:

Operating Systems: Windows 2000 server, Windows 2008 server, Windows NT, UNIX.

Programming Languages: JavaScript, HTML, Visual Basic

Databases/Oracle/Other: HP Quality Center, Lotus Notes, MS Project, MS Office, Visio, Excel, MS Outlook, Remedy.

PROFESSIONAL EXPERIENCE:

Confidential

Project Leader/ Applications support engineer

Responsibilities:

• Write KB articles for helpdesk support level 1.
• Provide 2nd level support for Confidential users around the globe.
• Create new QC users.
• Resolve password reset issues.
• Help users installing QC client components in different operating systems.
• Create new projects.
• Copy projects using Site Administration tool.
• Copy projects from background (project schema and repository)
• Copy projects from PRD to DEV instance for backup and purposes.
• Customize projects based on user’s requirements.
• Enable email notifications and resolve notification issues in projects.
• Enable features in projects as Version Control and EI SAP extensions when required for project owners.
• Add new scripts using script generator feature.
• Resolve workflow customization issues when users report any problem.
• Planning and executing Quality Center servers upgrade.
• Optimize Quality Center server performance.
• Prepare windows server for new Quality Server installations.
• Install QTP server for evaluation purposes.
• Install new patch releases.
• Update license file when required.
• Upgrade/repair/verify projects using site administration tools.
• Verify QC sense reports to find the root cause when a latency issue is reported.
• Verify QC and SA logs to fix application errors reported by users.
• Verify DB tables to repair any data corruption or any issue related to project tables.
• Maintenance to site users list.
• Add/modify/remove configuration parameters in Site administration.

Confidential

Operational Leader

Responsibilities:

• QA activities for RESP and IST Projects doing activities like creation of test plans, creation of use cases, write test cases using RBC Templates, and provide totals to the RBC QA managers for scheduled testing checkpoints. Scheduling meetings with application owners, developers and QA team to create the requirements specifications document and get the sign off of every phase. Functional verification testing in different cycles for SAI environment using all kind of plans (account types). Ensure that financial transactions could be completed and make sure were properly processed through the application. System verification testing in SIT Environment. On - line reports verification. Request on-line reports from third party plans for verification. Defect management using Mercury tool. Preparation of regression test cases. FVT and SVT Regression test cases execution for all kind of plans (account types) in miscellaneous environment (Royal Direct, Branch Office and Mobile).On-line reports verification on regression test phase Provide weekly reports and metrics of the testing effort and Project Administration using CMMI Level 5 standards and procedures.

Confidential

Application support

Responsibilities:

• Monitoring and supporting iSource application using UNIX, DB2 and C++ development. Schedule Newsletters and announcements mailings for all Confidential areas. Grant/Remove access to iSource tools. Blacklisting user ID´s, FTP files - Admin tool monitoring. Loading information for scheduled newsletters. Complete requests submitted by users in the Confidential Requests/Requirements Tracking DB. Provide online and phone help for iSource application users. Provide weekly status report to USA based team and application support of UVATS Lotus Notes system.

Confidential, Stanford, CT and Danbury, CT

Lotus Domino Specialist

Responsibilities:

• Lotus Web Master and Lotus Specialist - Make sure that all applications are upgraded, tested and migrated from Lotus Domino R4.5 to R5 Environment smoothly.- Development with JavaScript, HTML and Lotus Formulas a new registration DB to storage all users profiles (roles, business unit, applications, rmation and passwords history). - As administrator, I was the responsible for the applications (applying fixes to the java Script code) and domino server’s performance.- Development of a new application to post new deals (web application) using HTML, Lotus Script and Java Script.- Help desk.- Lotus development and implementation of new features and users requirements like new forms and views in the applications.- Applications and Domino server troubleshooting.- Administration and coordination of development and production servers.- Domino.Doc, Quickplace and Sametime support.

Confidential

Application consultant

Responsibilities:

• Installation, configuration and administration of the whole Lotus environment. Responsible for workflow applications development (web and Lotus client enabled) using Lotus script and HTML for customize and create new applications. My role was to analyze workflow application requirements and propose Domino Web based solution, design and implementation.- Installation, configuration and administration of add-on lotus products - to users and administrators.- Support to the sales team showing solutions and products. - Support to clients.- Coordinate the team to migrate the user’s mail (Rip and replace migration) from cc:mail to Notes Mail.