Application DeveloperI - Android Resume Overland Park, KS - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

Languages and systems: Java Kotlin C / C++ HTML/CSS XML/XSLT Python Ruby on Rails Javascript

PROFESSIONAL EXPERIENCE:

Application DeveloperI - Android

Confidential, Overland Park, KS

Responsibilities:

Assisted with development of applications using system and application requirements, existing business processes, and company information systems • Developed application for the Android OS Platform • Assisted with coding, testing, documenting, and debugging company applications using Java8, XML and Kotlin • Ensure proper communication of the application with RESTful APIs using JSON and GSON •
Assist lead developers and project managers with direction of the application, including bug fixes, feature implementation, and application refactoring • Assisted with the regular release of new application versions including: major releases with new feature implementation, and maintenance releases to resolve bugs and crashes • Assisted with implementing more web features natively on the application

IT/Technical/Logistic Support

Confidential, Commerce City, CO

Responsibilities:

All work ongoing, on an as-needed basis • Basic troubleshooting of company equipment • Completed initial creation of company website using Html/Xml/Css • Established the point of sale system, including establishment of inventory list, configuring credit card reader, and programming of product barcodes • Configuring Credit Card Reader • Periodic customer service for remote in person sales events

Business Wireless Tech Support

Confidential, Englewood, CO

Responsibilities:

Troubleshoot issues with mobile devices, including iPhone and Android, and signal boosters Worked directly with customer to educate and resolve issues Assisted with swap of equipment associated with lines of service, and assisted with activation of new equipment Performed troubleshooting for both domestic and international issues Assisted customer with price plan and other billing issues
First line for repeat callers/repeat issues Assisted with customer retention Set up payment arrangements for delinquent customers Had long - term contacts with multiple customers to follow up on troubleshooting or payment plans
First line for Management-Level escalations Final issue resolution was the goal of all interactions Handled both e-mail and phone communications with irate customers Assisted with account delinquency and negotiated repayment plans as needed Designed spreadsheets to assist fellow agents with price plan cost comparison and benefit for customers Worked directly with upper management to resolve customer issues as necessary