SUMMARY:

• Computer Hardware (multiple platforms and architectures)
• Computer Software (multiple platforms and architectures)
• Telecommunications, Telephony, CTI/IVR, Call Centers (architecture, systems integration, professional services, development and deployment)
• Data Communications, Data Networks (architecture, systems integration, deployment and maintenance)
• Finance, Ecommerce, Insurance, Health Insurance, Mortgage and General Business Industries
• Teaching, Instructing and Mentoring (Adult Level)
• Marketing, Project Management and Executive Management

TECHNICAL SKILLS:

Computer Equipment: Minicomputers and Mainframes, Microcomputers, Servers, Data Center Servers and Cloud Based Servers, Smart Devices, Phone Devices

Telecommunications and Networking: Nortel, Lucent, AVAYA and NEC PBX switches (installation, programming and maintenance). CISCO and XYLAN switches and routers (installation and configuration). VPN connectivity Confidential all levels, T1, T3, DSL, ISDN (data and voice) installation (with telephone providers) and deployment in data and voice networks. VOIP technology with CISCO gateways and CISCO Call Management Systems.

Firewalls and Internet/Intranet Security: CISCO PIX Firewalls, CheckPoint and Linux based software/hardware firewall combinations. Internet Security Architecture.

Networking Tools: Sniffer, Ethereal, SolarWinds Suite, SNMP MOM (Microsoft).

Microsoft Platform: Classic:Visual Basic 4.0/5.0/6.0 (DLL, OCX, COM objects, Windows APIs and SDKs, Winsock), Visual C++, C/C++

.NET:VB.Net, ADO.Net, Visual J++, C#4.0

Java Platform: J2EE, EJB, Java Beans, Struts, WebSphere Portal, MQSeries, VA for Java, WSAD, Versata, CORBA

Other: Microfocus COBOL, Delphi, Spring Framework, Hibernate, Ajax, Ruby, Objective - C

Web Server Environments: Apache, Apache/Tomcat, JBOSS, IBM WebSphere, Microsoft Internet Information Service (IIS), Web Logic (JDNI, JMS, JDBC), Jigsaw and Klone

Database Environments: Microsoft SQL Server 6.5/7.0/2000/2005/2008/2010 (TSQL), Oracle (PSQL), Sybase 12.X, IBM Universal Database (UDB2), Microsoft ACCESS DB Environment (All Versions), MySQL, MQSeries, IMSN (Mainframe DB), NoSQL.

Scripting Languages: Active Server Pages (ASP, ASP.Net 2.0), Java Server Pages (JSP), Java Script, PHP, Perl, UNIX Shell, Phyton, VBScript

Mark Up Languages: HTML5, XML/XSL, VoiceXML, XHTMLMobile Platforms and Smart Devices: iPhone/iPad (Objective C), Phone/Tablets (Android SDK)

Source Code Control Tools: Change Man, Microsoft Visual Source Safe, TeamSite (Development and Deploying), Eclipse Subversive, CVS and SVN Servers

Reporting Tools: Crystal Reports, Monarch V 6.0, Infragistics

Open Source Environments: Content Management: Wordpress, Drupal - Customer Relationship Management: vTiger, sugarCRM - Enterprise Resource Planning: openERP, WebERP - Telephony: Asterisk, FreeSwitch, FreePBX, sipX - al: Moodle, openSIS, Magento

Operating Systems, Virtualization Environments and Clouds: Windows (Server/Workstations) 2008 and lower versions, AIX -UNIX, Novell 6.0 and lower versions, Linux (All versions), MAC OS (All versions), VMWare and Parallels (All versions), Amazon Cloud, Microsoft Azure Cloud and VMware Cloud.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Primary Consultant

Responsibilities:

• Most of the projects are for the wholesale/retail of products industries.Sub contracted by Genesys Labs on a Conversation Manager project for Confidential in California, utilizing the Genesys Contact Manager Framework. Project lasted 6 months and was delivered on time and on budget.

Confidential

Manager of System Analysis and Support

Responsibilities:

• Manager assigned to develop, deploy, maintain and architect solutions for the FDSM (Financial Data System Management) Dept on Confidential Inc a Fortune 100 Company with more than 43000 employees.
• In charge of a team of 11 individuals including DBAs, Web Developers and Business Analysts. The software applications range in complexity utilizing Hyperion-Oracle Business Intelligence (Essbase, SmartView, SmartSpace, etc) with Oracle DB Schemas and Table Spaces. Architecting of solutions for the Essbase and Planning.
• Heavy utilization of new and emerging Java/.NET Technologies as well as Ruby On Rails and the new iPhone Applications (SDK 3.0) /Android.
• Utilization of the IBM RAD (Rational Application Developer) to develop applications for the IBM WebSphere Application Server (WAS) and IBM WebSphere Portal, these applications main focus was the Financial Allocations Model and Determination.
• Successfully architect, develop and deploy a Cost Allocation Methods Analysis Web Tool utilized by all Finance members nationwide. This tool permits a faster and streamlined process of the Cost Center Allocations throughout the company. Heavy utilization of Windows Forms and Infragistics.
• Technical Liaison to upper management in all things IT and Development related as well as Technical Advisor and counterpart to the existing Confidential IT Dept.
• Install, configure and maintain two main code control repositories, one for the source code for the Finance Department and other for the Actuarial, one based in Subversion and the other in Borland’s StarTeam

Confidential

Software Architect

Responsibilities:

• Working with a team of 10 individuals to migrate the IVR applications of Confidential &T from a Windows based system to a UNIX IBM AIX based system. Work comprised creating a Java Voice Server framework, the IVR VXML call flow for rendering the menus, recording of the prompts and status messages, deploy, testing and put into production.
• More than 200 clients of Confidential &T’s IVR business where migrated and I personally took the lead to convert MACYS one of the biggest applications. Use of Genesys Platforms and WAS (IBM WebSphere Application Servers), Weblogic, JBOSS and IBM WebSphere Portal servers to render the application as well as the standard PBX infrastructure of Confidential &T.
• Utilization of tools like NuGram IDE to convert GSL grammars to GrXML, as well as ABNF to GSL or GrXML. Implementation of dynamic grammars as JSP pages and utilization of NuGram IDE to test grammars and dynamic grammas as well.
• Programming of a Java application to create grammar templates based on JSON data extracted from web services. Utilization of Open Source Speech Recognition engine to determine prompt playing on IVR through Speech Recognition.
• Utilization of IBM RAD (Rational Application Developer) to create an application with the capability to consistently change XML Schemas into Java Objects, use of the JAXB (Java Architecture for XML Binding) which allow for such processes, final deployment into WAS Servers (IBM WebSphere Application Server)
• Create, configure and deploy of a Revision Control or Code Repository tool based on Subversion SVN (Server and client based) similar in capabilities to StarTeam, to maintain code control among the multiple developers in the project specially the ones overseas.
• Project was completed on time scheduled and on budget.

Confidential

Web Applications Developer/Lead Applications Developer

Responsibilities:

• Web Applications developer assigned to one of the company’s clients. In charge of Architect, Design and Implement two web-based applications utilizing Java architecture and Spring/Hibernate framework to develop B2B Services (shipping with GamePlanz and UPS) to facilitate the automated shipping process from the client’s web-presence (shopping cart) to the Shipping Company. The back end is MySQL.
• Evaluate and pick platform tools (such as Eclipse IDE) for the internal developers of the company. Utilize Ajax technologies to give the site an easier of use feeling by integrating the Ajax Engine (Java Script) plus XML.
• In charge of maintaining and publishing the web source material on a regular scheduled basis. Configure the Internal Developers Programming Environment (Eclipse) in order to facilitate ease of Source Code control, testing and debugging. Review and assign technical work to the internal developers of the company.
• Work in a new structure for the entire website of the client and in an automated publishing process. Troubleshooting and debugging of code as needed. Mentor the internal developers in the use of tools and patterns (such as Eclipse, SVN, etc.)
• In charge of engineering, develop and deploy solutions on a voice/data network for a US corporation based in Tampa FL through Genesys CIM platform for localized and off-state screen-pops.
• Some projects included management of the Genesys Agent- Confidential -Home rollout, rollout of Siebel CRM (Customer Relationship Manager), rollout of Genesys CTI platform with dual database and PBX change from Siemens to Avaya and Nortel.
• Installation and configuration of an ad-hoc Auto Dialer System for marketing purposes, utilizing Intel/Dialogic T1 voice boards, output capability 100,000 calls per day.
• Managed multiple engineering projects to ensure network stability and protocol compatibility, managed day-to-day call center environment consisting of 1240 CSR.
• Responsible for all modifications to existing voice or data communication, interfaced with multiple vendors (Siemens, Nortel, Siebel, Cisco, and others)
• Placed Genesys WebPortal in mainstream CIM and worked with IVR platform to reconfigure the voice response system to improve customer satisfaction with migration to Genesys VoicePortal; introduced VoIP and other cost reduction technologies.

Confidential, Thousand Oaks CA

C++/Java /.NET Developer/Lead Applications Developer (Full Time)

Responsibilities:

• Develop the GVP application for Speech Recognition (Speech Application Design - VUI) using Genesys Technology with emphasis in the Call Flows, Voice Prompts, Grammar Files and Voice XML (VXML) Integration, also check of the VOXEO Technology as a replacement engine. Design key components for the entire voice/data network of the company.
• In charge of maintain and develop new functionality for the existing C++ applications used in the Administration/Accounting departments (NOLS ADMIN, NOLS CLIENT). Review and recommend improvements into existing systems, also developed a Billing/Reporting application.
• Work in conjunction with the DB administrator to maintain the performance and consistency of the databases.
• Developed the Interpreter Login Web application, where Interpreters (translators) from any of the ex-house (off-shore) sites can log themselves into the system so they can take calls from clients and agents (supervisors). This application replaced the old method of login through the IVR, releasing IVR ports and improving the overall efficiency of the Interpreters System. More functionality was added later on.
• Write all technical specifications for the projects as well as convert business logics into use cases.

Confidential, Westlake Village CA

Java /.NET Developer (Consultant)

Responsibilities:

• Sr. Java /.NET Developer (Consultant); developing applications for clients of the company.
• Clients such as: Countrywide Home Loans, Confidential, ASPECT, etc. Creating applications in Java, .NET (Which includes VB.NET, C, C++, C# and ASP.Net 2.0) and C++

Confidential, Camarillo CA

Professional Service Manager/Senior Lead Developer (Java - .NET - Full Tim e)

Responsibilities:

• Senior Lead Developer for the Professional Service Department; in charge of architecting, design and creating customized applications for clients of the company utilizing different programming languages like: VB.NET, C#, C, C++, Java. Applications such as: AgentIDChannelLogger, ActivSurvey Activ IQ Service, VBPlayback, etc.
• Later in charge of the Professional Services Team with various tasks as: Customer integrations, Project Management and Hands-On development, tutoring and assign of technical work to internal developers.
• In charge of the architecting, design and development of CTI and IVR integration applications for the main product of the company (VPLogger) also development of applications that integrate with other partners applications (Genesys, Siebel, AIX-Logic, etc). Provide technical advice to business technology partners of the company.
• In charge of the architecting, design and development of customized C# applications utilizing ScanSoft Technology for Text-To-Speech recognition to enable the user of the Loggers to enter labels to be played with the recorded messages.
• In charge of architecting, design and development of customized Java web-applications to integrate the recording portion of the Loggers into the customer specialized databases; (ActivServer ), these applications were also developed in C#.
• In charge of architecting, design and development of customized Java web-applications for clients like American Century, JPMorgan, Countrywide Home Loans, utilizing the three tier architecture, to permit connectivity of the recording data mining application (ActivLookUp ) with existing applications in such companies. Same as before these applications were developed in C#.

Confidential, Los Angeles CA

Java Developer (Consultant)

Responsibilities:

• Java Developer for the Confidential Enterprise Java solution (EMPI) (Java environment: J2EE, EJB, Web sphere, MQ-Series, Struts), a set of tools/client adapters that will allow any business unit to interact with different platforms (Web Based, IVR, Mainframe, etc).
• Client adapters developed in J2EE, creation of EJB’s and EAR’s are necessary in order to integrate different BU into the Business BUS Controller.
• Write technical and design specifications and extensive use of TIER architecture in conjunction with the SEA architecture developed in Confidential, working together side by side with the Enterprise Architects Confidential to establish new web-services throughout the company. In charge of architecting the new ESolution, a new set of tools that interoperate with different resource media (IVR, Web, Client, etc) to integrate the data management in Confidential .

Confidential, Newbury Park CA

IT Technical Expert/Senior IT Programmer Analyst/Senior Project Manager/Enterprise Architect

Responsibilities:

• In charge of a team of developers (10 individuals) for the E-Business IT department, this team have the task to develop the following web-based applications (Java environment: J2EE, EJB, XML/XSL, Web sphere, DB2, Struts): Agent Services (in production), Small Group Administrators (in production), Member Services Re-Write (in development).
• The same team was in charge of troubleshoot and correct multiple Microsoft Web-based applications, like: Member Services, Cobra Compare, Engine Rates, ISG Sales Communications, etc. (Environment: ASP,ASP.Net, SQL, COM, DLL, OCX).
• In charge of architecting, design and development of new portals for the different Confidential brands (Blue Cross, Unicare, etc) Confidential website level with static and dynamic content utilizing various technologies.
• Mentor role for the developers, they would come to me for answers about different coding problems or errors. Part of the IT architects group that develop the corporate SEA compliant standards for the company.
• Also in charge of develop the Call Care Center application (Microsoft Environment: VB, SQL, DLL, OCX, DAO, RDO, VB.NET, C#, ASP.Net), for the Call Center/Customer Support Area in Individual Small Groups.

Confidential, Encino CA

Telecommunications/Data Networks/VP (Full Time)

Responsibilities:

• In charge of a group of 25 Telecomm Engineers (internal) plus 15 (external), overseeing the configuration and implementation of 3 call centers for the company. Purchasing of PBX switches with Lucent Technologies was a task as well as the implementation of a web farm with HP Servers (50 of them) together with data circuit’s configuration, security, routers and network peripherals for the internal network and the Internet portal.
• Assign technical work to engineers, write technical specifications and evaluate products, services and vendors. Review business needs to provide technology solutions to business partners.

Confidential, Westlake Village CA

Senior Software Analyst/Web Developer/Network Engineer/Project Manager (Full Time)

Responsibilities:

• In charge together with the Network Administrator, of the Company's Network System (altogether a WAN system comprising 7 Windows NT 3.51/4.00 Servers, with approximately 150 in house clients and 12 outside LAN sites all over the US).
• Website related tasks as: administration, maintenance, support and development. Also E-mail administration, configuration and support for internal and external clients.
• Programming of internal applications for the company as: Industry Sales Reports, Client-Data Extract applications, A/R Data Management and Reports, Production Data working applications, Predictive Dialing Reporting and Management Applications all of these under Microsoft VB development environments.
• Project Manager of the company's main effort to setup a top of the line, high tech call center, using the UNISON-DAVOX system, DAVOX Technologies provided required for this task.
• Part of the development team, involved in the development of the main collections application, letter and mailing system (CARMA), based in MS-SQL 6.5 as a back engine, with VB5.0 as a front end.

Confidential, West Los Angeles CA

Systems-Operations Manager/C++ Programmer (Full Time)

Responsibilities:

• Conducting numerous tasks as: Implementation of an Electronic Mail System, using Connect2-SMTP/ExpressIT, To all offices (US and overseas), in different platforms (OS/2, Novell, Windows NT) more than 150 users defined, an Electronic Faxing System using Connect2Fax Software to fax statistical information, a Paging System using Connect2Page Software located in the West Los Angeles office (where the process of the statistics is run every night) in order to alert the persons in charge (one of the owners and myself) if a problem has arisen with the processing of the data.
• In charge of architecting, design and develop the main computer/telephony integration system. Application developed in C++

Confidential, Westlake Village CA

Application Developer/Tech Support Manager (Full Time)

Responsibilities:

• In charge of develop the main application product of the company. Confidential, this application was developed originally in Microfocus COBOL but then modified entirely in Microsoft VB with SQL Databases.
• In charge of manage the Software Support Team, a group of 5 people that supported the customers of the company (500 clients) Confidential the application level. First, Second and Third level technical support was provided, ranging from simple problems to bug fixes. Customer technical support was accomplished using modem-remote capabilities.
• In charge of the internal hardware/software necessities, programming of interfaces, custom programs, and data conversions for the main software product of the company.
• Other tasks included: of new clients on-site for the company’s application, in charge of the electronic marketing department.

Confidential, Oxnard CA

Computer Instructor/Network Engineer (Full Time)

Responsibilities:

• Hands-on adult teaching of multiple application software and operating systems, all together a number of 5 different courses lectured throughout the year.
• In charge of the technical support department, installation and setting of Network environments for internal and teaching purposes. Configuration of the internal network system as well as its connectivity with other school sites throughout Southern California.