Senior Consultantâ€‹ Resume

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

vCC Confidential 8.5 upgrade to the latest and greatest
Architecture design of the new VHT Platform on Confidential, installation and configuration in Lab Environment, regression tests and validation vCC Environment validation in the lab, best practice, regression tests
Upgrade of the existing GVP 8.1.7 to GVP 8.5.1;
Confidential upgrade to the latest and greatest 8.1.x
GAD migration to Coral Intelligent Desktop
LFMT 8.1 installation and configuration
Architectural design, capacity planning, installation and configuration of a Multi - site and Multi-tenant GVP 8.1.7 (Sip Server, Resource Manager in active-active configuration, MCP, CCP, Reporting Server, Policy Server, SSG, CTI Connector, Nuance Vocalizer Network, Nuance Recognizer, Nuance Speech Server, Nuance Dialog Modules). Procedural and documentation.
Installation and configuration of GVP 7.6.4 Lab environment (EMPS with SunOne Directory Server, Dispenser, Portal, Bandwidth Manager, Policy Manager, Call Monitor, Login Server, Reporting Server, Cisco Queue Manager, Event Collector, ASR Log Server, ASR Log Manager)
Upgrade to the latest and greatest 7.6.5 release of the existing GVP 7.6.4 Lab and Production environment (EMPS with SunOne Directory Server, Dispenser, Portal, Bandwidth Manager, Policy Manager, Call Monitor, Login Server, Reporting Server, Cisco Queue Manager, Event Collector, ASR Log Server, ASR Log Manager, VCS)

Confidential

IT Manager

Responsibilities:

Oversee and manage internal and external IT infrastructure.
Plan, refine and implement new IT projects.
Ensure IT activities linked to the project and follow-up are under control and managed in a central way.
Plan and coordinate all maintenance activities, verify their status and advancement ensuring effective procedures are in place to achieve project deployment and targets to agreed timescales.
Oversee the procurement and allocation of IT hardware, software and resources for internal and external projects.
Cost analysis and risk analysis.
Coordinate IT team and technical consultants.
Ensure team members are allocating time appropriately to project activities
Plan and manage needs analysis activities and support the production of IT plans both for internal and for customers.
Manage relationships with third party suppliers.
Develop, establish and maintain good relationships with clients giving customer after-sales support.