PROFESSIONAL SUMMARY:

• Over 6.5+ years of experience in Software methodologies and Software Development Life Cycle (SDLC) including Software Analysis, Designing, and Developing Client/Server side Web based applications using Object Oriented Programming.
• Good hands on experience in Telecom/VOIP technologies like VXML, Confidential WebSphere Voice Response & Application Server, ASR, TTS, GRXML, CTI, Genesys Studio, GVP and CME.
• Good experience in Telecom, Healthcare and ERP domains.
• Good experience and knowledge in Java technologies and Web technologies like Core Java, JSP, Servlets, SQL, Java Script, XML and Hibernate.
• Expertise in RAD 7.5, Confidential Web Sphere, Eclipse, My Eclipse5, Toad.
• Good understanding and working knowledge in Windows, UNIX, AIX and Shell scripting.
• Expertise in optimizing IVR, JAVA Applications and developed reports for the various IVR applications using BIRT tool, Java, XML, RAD and WebSphere Applications Server.
• Involved in writing stored procedures and packages also scheduling jobs on Oracle database using Toad.
• Lead and Managed On - Site and Off-Shore teams and coordinated day to day activities across Business and IT resources, supported implementation teams, and interacted with Users and Managers.
• Sound Documentation skills and prepared various Documents like Technical & Functional Design Document, Functional Specification Development, Solution Documents, Operations and Environment documents.
• Willing to learn and adapt to new technologies, challenges and having the ability to work effectively in a team or individually.
• Good interpersonal skills and be able to establish strong working relationship. Excellent Communication skills, Self-motivated and work independently as well as in a team.

TECHNICAL SKILLS:

Languages: VoiceXML, Java, C, SQL, PL/SQL, XML, Ruby

Java Technologies: JSP, JDBC, Java Beans, Servlets, Porlets, JMS, Hibernate

Project planning: MS-Office, MS-Visio, MS-Project, Digite, PMF

Operating System: Windows, UNIX, AIX

Web Technologies: HTML, JavaScript, Ajax, Shell Scripting, Web Services, XSL, Ant, Log4j

Servers: Tomcat, Resin 3.0, WAS 6.1/7.0, WPS 5.0

Modeling Language: UML, Rational Rose

Database: Oracle, MYSQL, SQL Server, MS Access

Version Control: Rational ClearCase, Harvest, Visual Source Safe, CVS, Perforce

Development Tools: Eclipse, MyEclipse, RAD, TOAD, SQL developer, Bugzilla, Jira, Birt, Clear Quest

Voice Domain: Confidential WVR, Genesys Studio, GVP, VXML 2.1, GRXML, CCXML, Nuance Speech Recognition, Voice Ruby, CTI, CME

PROFESSIONAL EXPERIENCE:

Confidential, NJ

IVR/J2EE Developer

Responsibilities:

• Attending meetings with Business for Requirements gathering and carrying the project through its entire Life Cycle
• Developing new features for the existing application by adding Configuration files and Java coding
• Involved in IVR application development with VXML, Java technologies, GVP, WAS
• Working with the team in designing, building and validating inline and external grammars
• Enhancement of IVRTransactions which uses web services and also IVRBackend which uses MQ Series
• Involved in implementation of Nuance speech recognizer 9
• Develop Configuration files (CFG) for each of the Genesys Studio files in the application and also develop CFG files for Prompts (each studio file is mapped as one CFG file in the application).
• Work on replacement of Balance and Payment application from studio files(VWS) to configuration files(CFG)
• Involved in migrating from websphere application server 6.1 to 7.0
• Development of Java classes for each of the configuration file by adding Load (prompt) and Process modules (input).
• Perform Manual and Logical Path testing.
• Generating AOM, MVR Intent Reports using the PL/SQL procedures

Environment: Java, Servlets, JSP, VXML, Oracle, MQ Series, WAS 6.1/7.0, Apache Tomcat, Ant, Genesys Studio, GVP, Nuance Speech Recognition, CTI, CME, AIX, Toad, Main Frames.

Confidential

IT Specialist - Voice Applications

Responsibilities:

• Involved in installation of WVR on pSeries machine using the advantage of AIX’s logical partitioning (LPAR) capabilities and in WVR implementation across 23 circles in PAN India.
• Involved in defining WVR’s caching policies to help reduce network traffic
• Involved in migrating the existing voice infrastructure / solutions consist of Avaya IR, Avaya ACD, Avaya AES, Avaya IVR to Confidential WVR & WAS environment
• Involved in designing and developing the centralized NIVR 111 application using VoiceXML2.0, Java, WebSphere, RAD, Servlets, GVP and deployed on centralized Confidential WAS
• Developed reports for the various IVR applications using Birt tool, Java, XML, RAD and WebSphere Applications Server
• Involved in writing stored procedures and packages also scheduling jobs on Oracle database using Toad to get customer data from Billing System/CRM
• Involved in updating state tables in WVR for IVR-Reentry application
• Involved in preparing test cases, extensive unit testing for End to End call flow and coordinated with testing team for UAT, System Integration Testing (SIT)

Environment: Java, Servlets, JSP, VXML, Oracle 10g, WebSphere Application Server 6.1, WebSphere Voice Response, RAD 7.5, Rational ClearCase, Ant, ACD, Avaya, Genesys, GVP, CISCO, AIX, Birt, Toad

Confidential

IT Specialist - Voice Applications

Responsibilities:

• Involved in Call Center Charging application rollout across all circles
• Involved in writing procedures in PL/SQL to move CHR files, consolidation of CHR files and to move DAT files
• Involved in creating batch file and scheduling (through control panel) to run every 30 min
• Database configuration with VDN list and PRG codes
• Extensive unit testing and coordinated with testing team for UAT and rollouts
• Extensive support for operations team regarding call center charging application

Environment: Oracle, DOS, SQL, PL/SQL, Toad

Confidential

Sr. Software Engineer

Responsibilities:

• Close interaction and co-ordination with Onsite, Dev and Testing teams.
• Involved in analysis of the specifications provided by the clients
• Involved in MWP application development using Java, Portlets, EJB, RAD, Clear Case
• Involved extensively in unit testing, Regression testing of MWP
• Actively participated in Reviews and Status meetings
• Involved in build and deployment of MWP WebSphere Portal Server

Environment: Java, JSP, Servlets, Confidential Portlets, EJB, Struts, Hibernate, PL/SQL, Ant, WAS, WPS, WSAD, RAD, Rational ClearCase, Citrix, Digite, SQL Developer

Confidential

Sr. Software Engineer

Responsibilities:

• Involved in migration of PYP IVR app from VoiceXML to Voice Ruby using Ruby, Java Script
• Involved in build and deployment of applications into QA, Staging and production environments using Perforce, Quick Build, C3
• Involved in developing and unit testing IVR application in both English and Spanish.
• Extensive Unit testing of end-to-end flow and Integration of application

Environment: Java, VoiceXML, Voice Ruby, Ruby, JavaScript, JSP, XML, Web Services, Oracle 8.0, Resin 3.0, Ant, UNIX, Linux, Fisheye, Jira, Perforce, DB Visualizer

Confidential

Software Engineer

Responsibilities:

• Involved in analysis of the specifications provided by the clients
• Developed PYP and PAYG IVR application using VoiceXML, Java, JSP and Java Script
• Involved in build and deployment of applications into QA, Staging and production environments using CVS, Quick Build, C3
• Extensive Unit testing of end-to-end flow and Integration of application
• Involved in creation of mock web pages for GoPhone web application using HTML, Java Script
• Developed GUI screens for GoPhone web application using Java, JSP, Struts

Environment: Java, VoiceXML, JSP, JDBC, Struts, Web Services, Oracle 8.0, Resin 3.0, HTML, JavaScript, XML, Ant, UNIX, Linux, BugZilla, Jira, CVS, Perforce, DB Visualizer

Confidential

Software Engineer

Responsibilities:

• Analysis of the specifications provided by the clients
• Developed IVR application using VoiceXML, Java, JSP, and Java Script
• Extensive Unit testing of end-to-end flow and Integration of application
• Deploying applications into QA, Staging and raising tickets for production deployment

Environment: Java, VoiceXML, JavaScript, XML, JSP, JDBC, Oracle 8.0, Resin 3.0, Ant, UNIX, Linux

Confidential

Programmer

Responsibilities:

• Involved in designing of UML diagrams using MS Visio
• Wrote validations for web pages using JavaScript
• Used JDBC API to gain access to the database
• Developed JSP pages for dynamic content presentation

Environment: Java, JSP, JDBC, Servlets, Struts, MVC Arch., Tomcat, HTML, CSS, JavaScript, XML, SQL Server